Reviews indicate a clear split between positive in‑store experiences and problems with online order fulfilment, trade‑ins and after‑sales communication. Several customers praised helpful, knowledgeable staff and good in‑store deals; at the same time multiple reviewers reported missing trade‑in kits, delayed deliveries, ignored emails and difficulties returning faulty items. If you value fast resolution, consider buying in store and keep written confirmation of any promotional trade‑in terms. When ordering online, keep tracking details and documented contact attempts; many complaints relate to lack of updates or escalation rather than initial sale issues.
Examples from available reviews (Jan 2023 – Oct 2025).
My experience in carphone warehouse in currys torquay was good,the guy was very helpful and given me the nice deal even im l...
32 days since I made my order and I still haven't been able to trade in my device. I'm currently £480 down and starting to lose hope. I made an order...
Faulty items and shocking customer service - Ordered a Google Pixel 10 Pro XL with the free Google pixel buds pro 2. The week after I placed the order the offer has been changed to headphones and...
I ordered the new iPhone 17 pay monthly on the 15th of Sept, and have now been told that they will have this phone available by the 23rd...
Reviewers report mixed service: many praise helpful, efficient in‑store staff, while a substantial number describe poor after‑sales support and rude interactions.
Some customers describe good deals and lower monthly costs in store; others report lost promotional trade‑in value or withheld refunds.
Customer journeys vary: several shoppers report quick, clear in‑store purchases, while many experienced long order, delivery or trade‑in delays online.
A small set of reviews report receiving faulty handsets or devices unsuited to the UK market, causing returns and repair refusals.
Frequent complaints concern unanswered emails, no updates and difficulty escalating issues; a minority praise clear explanations from store staff.
Overall impressions are split: many positive in‑store experiences counterbalanced by multiple unresolved online order, trade‑in and returns problems.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Collected.reviews (77) · Trustpilot (20) · Quotes shortened · As of: October 2025
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Very nice and professional service - Very nice and pro...
I ordered the new iPhone 17 pay monthly on the 15th of Sept, and have now been told that they will have this phone available by the 23rd...
No update on order. Never received it. Upfront payment...
I was send a faulty handset it was vey difficult to get help and vet rude Co...
Faulty items and shocking customer service - Ordered a Google Pixel 10 Pro XL with the free Google pixel buds pro 2. The week after I placed the order the offer has been changed to headphones and...
Good helpful Service - ...
Staff very helpful and efficient. Made my purchas...
Great experience, Dan...
Shambles - Multiple contacts still no sight of trade-in bag - Had the misfortune of selecting ID Mobile via Carphone Warehouse for my new pay monthly with a trade-in. Placed order with enhanced trade-in offer on...
Great service. Fast a...
Dishonest company (THIEVES) - I sent in a iPhone 15 pro in full working condition for a trade in, was quoted over £400. After they "inspected" my phone they found a minor damage on...
32 days since I made my order and I still haven't been able to trade in my device. I'm currently £480 down and starting to lose hope. I made an order...
Really good service in store and…
Do not trade in with this lot, just lies, lies and more lies, traded my old iPhone in via ID mobile, tracked it as being received by them on the 17th,...
Product not fit for uk market -fraud ?! - Been waiting for a call from a manager at customer services for over 48 hours. Suspect the phone my son has been sent is not for uk market and therefo...
The assistant serving me was very good . - The assistant servin...
The staff's attitude to detail makes all the...
Carphone warehouse gave me a very good deal when I took a contract phone in June 2024. This deal can't be...
Very helpful but didn't listen to what…
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Carphone Warehouse is a UK mobile-phone retailer and service adviser that operates online and through in‑store concessions (often alongside Currys stores). Consumers commonly use it for pay‑monthly contracts, handset purchases and trade‑ins. When researching reviews, shoppers often look for feedback on in‑store help, order fulfilment, trade‑in handling and after‑sales support.