Reviews indicate a clear split between positive in‑store experiences and problems with online order fulfilment, trade‑ins and after‑sales communication. Several customers praised helpful, knowledgeable staff and good in‑store deals; at the same time multiple reviewers reported missing trade‑in kits, delayed deliveries, ignored emails and difficulties returning faulty items. If you value fast resolution, consider buying in store and keep written confirmation of any promotional trade‑in terms. When ordering online, keep tracking details and documented contact attempts; many complaints relate to lack of updates or escalation rather than initial sale issues.
Examples from available reviews (Feb 2023 – Feb 2026).
Helpful staff in Currys Torquay secured a good sim-only contract deal.
“the guy was very helpful”
Still no trade-in kit after multiple attempts and poor customer support.
“I'm currently £480 down and starting to lose hope.”
Received defective earphones and faced poor returns process and service.
“shocking service and faulty items”
Order delayed over a month and customer service was poor.
“Customer service has been quite poor”
Reviewers report mixed service: many praise helpful, efficient in‑store staff, while a substantial number describe poor after‑sales support and rude interactions.
Some customers describe good deals and lower monthly costs in store; others report lost promotional trade‑in value or withheld refunds.
Customer journeys vary: several shoppers report quick, clear in‑store purchases, while many experienced long order, delivery or trade‑in delays online.
A small set of reviews report receiving faulty handsets or devices unsuited to the UK market, causing returns and repair refusals.
Frequent complaints concern unanswered emails, no updates and difficulty escalating issues; a minority praise clear explanations from store staff.
Overall impressions are split: many positive in‑store experiences counterbalanced by multiple unresolved online order, trade‑in and returns problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (3) · Quotes shortened · As of: February 2026
Prompt, informative staff who saved the reviewer money.
“saved me money”
Reviewer mentions Hilary on the phones.
“Hilary on the phones.”
Received excellent service with detailed options and help.
“Very very good customer service!”
Staff helped and explained the new plan during daughter's upgrade.
“the man who was serving us was very good”
Reviewer states the service was the best.
“The best services 👌”
Reviewer describes the experience as really fantastic.
“It’s really Fantastic”
Reviewer reports absolutely great service.
“Absolutely great service”
Salesperson was pushy, didn't listen, and cancelling proved difficult.
“Was very pushy didn't listen n missed me”
Quick, easy process delivering the best deal for the reviewer's needs.
“Quick and easy process.”
Order processed quickly with a good price and minimal admin.
“Speed of processing order a good price”
Purchased an Oppo Find 9Pro at a very good price.
“I got my oppo find 9pro here for very good price.”
Service was great and delivery was fast.
“great service and fast delivery”
Describes the company as great and professional throughout.
“Professional throughout”
Very professional procedure from start to finish.
“Very professional procedure from start to finish”
Renewed contract for a Pixel 10 at a lower monthly rate, process took 40 minutes.
“it did take 40 mins to conclude the deal”
Reviewer says colleagues are always friendly.
“Always friendly collleagues”
Phone delivered quickly; process straightforward and trade-in easy.
“Phone was delivered quickly”
Regular customers find the service easy and praised staff member Shane.
“They make it all so easy”
Open and honest conversation led to a great sim-only deal.
“Open, honest conversation to find a great deal on sim only”
Salesman Phil provided excellent, professional and helpful advice.
“Excellent service provided by a salesman names Phil.”
Credit check failed without explanation and calls were mishandled.
“my credit check had failed”
Reviewer received very nice and professional service.
“Very nice and professional service”
Order delayed over a month and customer service was poor.
“Customer service has been quite poor”
No order updates, no refund received and emails go unanswered.
“Upfront payment never refunded”
Received a faulty handset and encountered rude, unhelpful customer service.
“I was send a faulty handset”
Received defective earphones and faced poor returns process and service.
“shocking service and faulty items”
Reviewer found the service good and helpful.
“Good helpful Service”
Helpful, efficient staff made purchasing quick and easy.
“Staff very helpful and efficient.”
Great experience with Dan, who was extremely helpful.
“Dan was extremely helpful”
Trade-in bag not received despite multiple contacts and delays.
“No bag received after 20 days.”
Service was great, fast and easy.
“Great service. Fast and easy.”
Trade-in valuation reduced and company failed to return phone or respond.
“have ignored all my emails and haven't returned my phone.”
Still no trade-in kit after multiple attempts and poor customer support.
“I'm currently £480 down and starting to lose hope.”
In-store service was really good and everything was explained well.
“everything explained well.”
Trade-in sent but no confirmation or payment despite tracking.
“Do not trade in with this lot”
Phone appears non-UK compatible and is unusable, with no manager response.
“not for uk market”
Assistant serving the reviewer was very good.
“The assistant serving me was very good .”
Staff were kind, polite, patient with good attention to detail.
“He was kind, polite and patient.”
Received a very good deal and would recommend Carphone Warehouse.
“gave me a very good deal”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Carphone Warehouse is a UK mobile-phone retailer and service adviser that operates online and through in‑store concessions (often alongside Currys stores). Consumers commonly use it for pay‑monthly contracts, handset purchases and trade‑ins. When researching reviews, shoppers often look for feedback on in‑store help, order fulfilment, trade‑in handling and after‑sales support.