Reviews Analysed
21
We Collect & Analyse Reviews
italk
Experiences & Reviews
italk is a company name associated with telecommunications and internet services. When researching italk reviews, consumers commonly look for information on setup and installation, billing and payments, customer support responsiveness, and overall service reliability. Search queries often include terms like italk reviews, italk broadband, installation, billing issues and customer service to assess trustworthiness and fit for household connectivity needs.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
19d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe helpful, polite and efficient staff and quick problem resolution; one review alleges fraudulent billing and untrustworthy conduct.
Share
Strong
25%
💰
Value for money
Several reviewers mention cheaper contracts compared with prior providers, but the sample citing price is small and evidence is limited.
Share
Mixed
5%
⚡
User experience
Numerous reviews report straightforward online sign-up and quick, easy setup; clear instructions and simple processes are frequently highlighted.
Share
Strong
18%
🔧
Product quality
Very few reviews mention hardware; the one detailed report describes non-delivery of a router and related billing concerns.
Share
Weak
2%
📞
Communication
Frequent comments praise polite, knowledgeable representatives and quick responses by phone or support channels across many reviews.
Share
Strong
21%
⭐
Overall experience
Most reviewers express overall satisfaction citing easy setup and helpful support, while one review reports serious billing and delivery problems.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Unlimited Fibre Online
"
Nothing they say should be taken at face value because they will defraud you and withdraw money from your bank account even if you cease using your bank card.
Because I have never received an internet router from them, they have been able to withdraw money from my account without my knowledge or permission, even though I have italk installed on my phone.
Despite the fact that it has been four months since I placed my order, I have yet to receive an internet router.
This company should not be trusted because they have done the same thing to other folks in other reviews, which I have witnessed firsthand.
Take no action in support of them, and do not invest any kind of trust in them at any point in time. "
Clarison Barker
Collected.reviews
Dec 07, 2021
Featured for: Detailed negative billing and delivery complaint
Good customer service skills
"Good customer service skills, found..."
Kane
Trustpilot
Sep 30, 2025
Featured for: Praises customer service and sign-up ease
Very quick response
"Very quick response , and the contract was much cheaper than I wa..."
Avril Clarke-edwards
Trustpilot
Sep 30, 2025
Featured for: Mentions quick response and cheaper contract
From Sky to Talk Talk in one easy lesson.This has been an excellent way for me…
"This has been an excellent way for me to change from Sky ( too Expensive ) and go to Talk Talk. Very p..."
Ann Trinder
Trustpilot
Sep 30, 2025
Featured for: Switch from expensive provider; elderly-friendly
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
a
alal miles
trustpilot.com
Sep 30, 2025
1st class service
...
K
Kane
trustpilot.com
Sep 30, 2025
Good customer service skills
Good customer service skills, found...
L
Lisa
trustpilot.com
Sep 30, 2025
Quick,easy to set up..no stressful…
Quick,easy to set up..no stressful phone calls to people you do...
H
Harry brown
trustpilot.com
Sep 30, 2025
Really easy to use sign up website
Really easy to use sign up websit...
c
customer
trustpilot.com
Sep 30, 2025
Very quick and easy
...
A
Avril Clarke-edwards
trustpilot.com
Sep 30, 2025
Very quick response
Very quick response , and the contract was much cheaper than I wa...
G
Ghulam Piperdy
trustpilot.com
Sep 30, 2025
I can confirm been with you for too…
I can confirm been with you for too l...
R
René O'Brien
trustpilot.com
Sep 30, 2025
Very nice and polite and easy to talk to
Very nice and polite...
c
customer
trustpilot.com
Sep 30, 2025
Easy to set up and straight forward
Easy to set up an...
K
Kevin Oneil
trustpilot.com
Sep 30, 2025
Great care and easy to complete orde
Easy fast thay make it...
A
Ann Trinder
trustpilot.com
Sep 30, 2025
From Sky to Talk Talk in one easy lesson.This has been an excellent way for me…
This has been an excellent way for me to change from Sky ( too Expensive ) and go to Talk Talk. Very p...
M
Mrs.Tunnicliffe
trustpilot.com
Sep 30, 2025
Sorted my problem speedily and politely.
Sorted my problem sp...
J
John Stones
trustpilot.com
Sep 30, 2025
All went real well easy to do
...
c
customer
trustpilot.com
Sep 30, 2025
Amazing easy to call and speak to…
Amazing easy to call and s...
R
Roman
trustpilot.com
Sep 30, 2025
The representative I spoke to was…
The representative I spoke to was friendly, knowledgeable and...
N
Neddy
trustpilot.com
Sep 30, 2025
Seemed easy to set up
...
J
James newell
trustpilot.com
Sep 30, 2025
Very polite and helpful would highly…
Very polite and helpful...
J
Jason
trustpilot.com
Sep 30, 2025
Excellent customer service
...
A
ANNETTE
trustpilot.com
Sep 30, 2025
Blinding sercice
Lily the lady I spoke to was absolutely brilliant explained everything...
C
Carolyn
trustpilot.com
Sep 30, 2025
Very helpful in getting me the best deal
Very helpful in gett...
Conclusion
Review content shows a mix of mostly positive experiences with italk's sign-up, support and communication, alongside a single detailed complaint about missing hardware and alleged unauthorised charges. Many reviewers highlight easy online sign-up, clear instructions and polite, helpful representatives. A small number specifically cite lower monthly costs after switching. Prospective customers should verify installation timelines, confirm router delivery, and monitor billing; retain order confirmations and check bank statements. When contacting support, note that several reviewers found agents responsive and helpful, which may aid resolving issues promptly.