Many reviewers describe a quick, simple online sign-up and an easy home setup. A large group praises phone agents for fixing problems and explaining packages clearly. Other reviews mention failed connections, slow speeds, and surprise charges during billing or cancellation. Ratings bunch at very high and very low scores, showing sharply split experiences.
Examples from available reviews (Dec 2021 – Mar 2026).
Easy, no-hassle setup suitable even for less tech-savvy users.
“Italk was so easy no hassle”
Reviewer enjoyed speaking to a clear, precise and efficient agent.
“What an absolute pleasure to speak to someone”
Money was taken but the internet service did not work.
“They take money from my account and the internet doesn't work”
Reviewer reported repeated unwanted charges and unsuccessful porting attempts.
“I found my credit card was charged with a Chinese TV fee, $59.99”
Many reviews say front-line staff stay polite, work quickly, and fix issues while giving clear guidance. Another set describes repeated outages, missed commitments, and faults that never get resolved. A few accounts of escalations point to inconsistent manager support.
Reviews often mention surprise fees, early or automatic withdrawals, and strict refund rules. Some customers say they found cheaper contracts and saved money when signing up. Most negative comments in this area focus on billing timing and extra charges.
Many customers call the online sign-up and router setup easy, fast, and accessible. A smaller but clear group reports long waits for activation or ongoing connection trouble. Several reviews note that the process works well even for less tech-savvy users.
Several reviewers say the service never delivered working internet, speeds stayed low on existing lines, or deliveries were cancelled. Positive remarks about the product appear, but less often. Most quality concerns centre on network performance and delivery failures.
Call handling draws frequent praise for quick pick-ups, fixes in a single call, and clear explanations from named agents. A minority mention weak communication during cancellations and slow replies. How easy it is to reach support, and the quality of advice, drive both the compliments and complaints.
Many five-star reviews point to smooth onboarding and helpful staff. A notable group of one-star reviews describes service failures, billing disputes, and delivery issues. Feedback splits clearly between high-satisfaction support interactions and major breakdowns in the core service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Application was easy, quick, informative and detailed.
“So easy and quick to apply, but also informative and detailed at the same time.”
Reviewer says the service was first and perfect.
“Service was first and perfect”
Arranging was easy for the reviewer.
“Easy to arange”
Reviewer had a really good experience and found staff friendly.
“Had a really good experience very helpful friendly”
Reviewer reached a person immediately who was pleasant and helpful.
“Got through to a person straight away he was very pleasant and very helpful”
Money was taken but the internet service did not work.
“They take money from my account and the internet doesn't work”
Speaking to someone was great and the person helped.
“Great speaking to someone who helped me”
Reviewer describes the experience as brilliant and thanks the company.
“Brilliant thanks”
Staff were helpful, understanding and explained product benefits politely.
“They have been helpful and understanding helpful in explaining their products how much and what benefits I'll get from them also very polite”
Customer service was brilliant and explained everything perfectly.
“Brilliant customer service explained everything perfectly”
Reviewer enjoyed speaking to a clear, precise and efficient agent.
“What an absolute pleasure to speak to someone”
Reviewer is unhappy about billing timing causing late charges and may leave.
“All I get is paying late charges because they take the money at the beginning of every month”
Reviewer repeatedly states the service was good.
“Good also good also good also good”
Reviewer had a poor experience, waiting over two weeks for broadband.
“It was not a good experience for me I have a wait over 2 weeks to get my broadband”
Reviewer accuses the company of overcharging and failed upgrades, stuck in contract.
“Worst company ever ever Scammers who take more money than they should”
Delivery failed, order cancelled, reviewer received charges and calls company a con.
“Delivery was NOT made.”
Agent was professional, but reviewer was disappointed by £19 extra fee.
“Very professional, knowledgable agent for the company.”
Staff were helpful and explained everything.
“They are so helpfull and explains everything”
Customer service team was very helpful.
“Very helpful customer service team.”
Reviewer states the product is good.
“Its good Product”
Agent accurately explained everything and reviewer awaits Wi-Fi router.
“seemed accurate in everything he said”
Calls were answered quickly and service was very helpful.
“Call answered within 20 seconds.very helpful service (Riley)”
Sales would not commit to speed; existing lines max out at 3.2 Mbps.
“they are using the same lines which current max out at 3.2 mbps”
Customer service was brilliant; sign-up quick and agent communication clear.
“Customer service is brilliant. It was quick and easy to sign up and easy to understand what the agent was saying to me.”
Reviewer rates communication as perfect.
“Perfect communication”
Reviewer received very good advice and helpful contact information.
“Very good advice and good contact information thank you”
Reviewer found the staff very helpful.
“Very helpful”
Customer service was great and the agent explained suitable package clearly.
“The customer service was so great the gentleman I was talking to was so helpful”
Online process was brilliant and easy for the reviewer.
“You was brilliant and easy online aswell”
Reviewer experienced repeated service interruptions and unresolved problems.
“Diabolical service This company promised a service that they could not deliver.”
Pleasant and efficient service that provided a great response.
“This was a pleasant and efficient way to get a great response.”
Easy, no-hassle setup suitable even for less tech-savvy users.
“Italk was so easy no hassle”
Helpful and polite staff made the process easy for the reviewer.
“was very helpful and polite,made it easy for me”
Helpful advisors clearly explained the switch and understood requirements.
“where very helpful, explained everything when the switch over is going to happen.”
Customer encountered inflexible billing policies and poor managerial support.
“I find it shocking the inconsistency of it all and particularly from a manager who should no better.”
Reviewer unable to connect, receiving a persistent network connection issue.
“I’m trying to connect it but it doesn’t let me.”
Responsive phone support resolved issues quickly in one call.
“Always answer phone.. one call.. ..sorted”
Broadband setup was easy and straightforward without unnecessary questions.
“Easy to set up new broadband.”
Helpful, friendly staff resolved account problem and earned recommendation.
“Very helpful in sorting out a problem with the account”
Advisor Issy handled a complex complaint with exceptional professionalism and empathy.
“Issy went above and beyond and excelled in all aspects of customer complaint management”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
italk is a consumer internet and phone provider in the UK. It sells home broadband plans and offers phone support for setup and technical questions. The company provides online account tools and arranges hardware delivery and router installation. Customers can call italk to order, troubleshoot, or ask about billing.