Many reviewers describe a quick, simple online sign-up and an easy home setup. A large group praises phone agents for fixing problems and explaining packages clearly. Other reviews mention failed connections, slow speeds, and surprise charges during billing or cancellation. Ratings bunch at very high and very low scores, showing sharply split experiences.
Examples from available reviews (Dec 2021 – Mar 2026).
Easy, no-hassle setup suitable even for less tech-savvy users.
“Italk was so easy no hassle”
Reviewer enjoyed speaking to a clear, precise and efficient agent.
“What an absolute pleasure to speak to someone”
Money was taken but the internet service did not work.
“They take money from my account and the internet doesn't work”
Reviewer reported repeated unwanted charges and unsuccessful porting attempts.
“I found my credit card was charged with a Chinese TV fee, $59.99”
Many reviews say front-line staff stay polite, work quickly, and fix issues while giving clear guidance. Another set describes repeated outages, missed commitments, and faults that never get resolved. A few accounts of escalations point to inconsistent manager support.
Reviews often mention surprise fees, early or automatic withdrawals, and strict refund rules. Some customers say they found cheaper contracts and saved money when signing up. Most negative comments in this area focus on billing timing and extra charges.
Many customers call the online sign-up and router setup easy, fast, and accessible. A smaller but clear group reports long waits for activation or ongoing connection trouble. Several reviews note that the process works well even for less tech-savvy users.
Several reviewers say the service never delivered working internet, speeds stayed low on existing lines, or deliveries were cancelled. Positive remarks about the product appear, but less often. Most quality concerns centre on network performance and delivery failures.
Call handling draws frequent praise for quick pick-ups, fixes in a single call, and clear explanations from named agents. A minority mention weak communication during cancellations and slow replies. How easy it is to reach support, and the quality of advice, drive both the compliments and complaints.
Many five-star reviews point to smooth onboarding and helpful staff. A notable group of one-star reviews describes service failures, billing disputes, and delivery issues. Feedback splits clearly between high-satisfaction support interactions and major breakdowns in the core service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer praises the service as first class.
“1st class service”
Customer service was helpful and sign-up was easy.
“Good customer service skills, found it very helpful and easy to sign up.”
Setup was quick and easy; reviewer feels secure about support.
“Quick,easy to set up..no stressful phone calls to people you dont understand!”
Sign-up website was really easy to use without hidden terms.
“Really easy to use sign up website, no hidden terms and conditions”
Process was very quick and easy.
“Very quick and easy”
Quick response and a cheaper contract, installation pending.
“Very quick response , and the contract was much cheaper than I was paying.”
Reviewer confirms long-term use and intends to continue.
“I can confirm been with you for too long and I would continue to be on here”
Staff were very nice, polite and easy to talk to.
“Very nice and polite and easy to talk to”
Set-up was easy and straightforward.
“Easy to set up and straight forward”
Process was easy, fast and easy to understand.
“Easy fast thay make it so easy to understand”
Switching from Sky was easy and suitable for elderly online.
“Very pleased with how elderly person can do all necessary on line, and print off to save postage.”
The problem was resolved speedily and politely.
“Sorted my problem speedily and politely.”
Everything went really well and was easy to do.
“All went real well easy to do”
Reviewer found it easy to call and speak to someone and was happy.
“Amazing easy to call and speak to somebody very happy”
Representative was friendly, knowledgeable, answered questions with ease.
“The representative I spoke to was friendly, knowledgeable and helpful.”
Signing up seemed easy to the reviewer.
“Seemed easy.”
Staff were very polite and helpful; reviewer would recommend.
“Very polite and helpful would highly recommend”
Reviewer praises the customer service as excellent.
“Excellent customer service”
Lily explained everything clearly and was an asset to the company.
“Lily the lady I spoke to was absolutely brilliant”
Staff were very helpful in securing the best deal.
“Very helpful in getting me the best deal”
Reviewer experienced poor communication and delays cancelling subscription.
“Very very bad communication.”
Reviewer warns of automatic annual charges and strict no-refund cancellation policy.
“Automatically charge the annual fees!”
Reviewer reported repeated unwanted charges and unsuccessful porting attempts.
“I found my credit card was charged with a Chinese TV fee, $59.99”
Nothing they say should be taken at face value because they will defraud you and withdraw money from your bank account even if you cease using your bank card.
Because I have never received an internet router from them, they have been able to withdraw money from my account without my knowledge or permission, even though I have italk installed on my phone.
Despite the fact that it has been four months since I placed my order, I have yet to receive an internet router.
This company should not be trusted because they have done the same thing to other folks in other reviews, which I have witnessed firsthand.
Take no action in support of them, and do not invest any kind of trust in them at any point in time.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
italk is a consumer internet and phone provider in the UK. It sells home broadband plans and offers phone support for setup and technical questions. The company provides online account tools and arranges hardware delivery and router installation. Customers can call italk to order, troubleshoot, or ask about billing.