Reviews Analysed
21
We Collect & Analyse Reviews
Mobiles.co.uk
Experiences & Reviews
Mobiles.co.uk is a UK-based mobile phone and SIM retail and comparison website that lists handset deals and contract options from multiple network providers. Consumers commonly use the site to compare prices, buy smartphones and arrange SIM plans or eSIM activations, and to complete provider switches online.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
20d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Most reviewers describe fast, efficient service and helpful staff; one reviewer reports a wrong item and poor customer handling.
Share
Strong
29%
💰
Value for money
Several reviewers cite cheaper plans, cashback and clear cost savings compared with previous providers; only a small subset mention price.
Share
Mixed
6%
⚡
User experience
Many reviews highlight an easy, quick purchase experience, simple site navigation and painless provider switches, including straightforward eSIM setup.
Share
Strong
23%
🔧
Product quality
Very few reviews mention product faults; one complaint concerns a wrong‑colour handset on delivery, suggesting an isolated fulfilment issue.
Share
Mixed
1%
📞
Communication
Most reviewers praise clear, friendly and helpful agents; one reviewer reports unreturned calls and a rude response when raising a problem.
Share
Strong
11%
⭐
Overall experience
Overall sentiment is positive: smooth, speedy transactions, quick delivery and satisfaction with deals, though a single review reports a poor outcome.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
iPhone 13
"
Very Disappointing!
I was so excited to order a pink iPhone 13 from the Mobile.co.uk website since I have wanted one for so long, but it was the wrong color when it was delivered to me. I messaged the seller, and they responded that they couldn't help me. They were very rude to me about not returning it, saying that I would have to find someone else to do it for me.
I have emailed, tried calling you guys many times, but there's no response. Would you mind helping me resolve this issue ASAP?
I'm not happy with your customer service at all very disappointed.
"
Harris W.
Collected.reviews
Nov 23, 2021
Featured for: Wrong item; poor customer service
Significantly cheaper than competitors…
"Significantly cheaper than competitors and the service was super speedy with great communication! I ordered 6pm and it was delivered by 11:3..."
Kirsty Hoyle
Trustpilot
Sep 30, 2025
Featured for: Mentions low price, fast delivery, eSIM
Excellent service
"Excellent service, phone delivered within 24 hours. Phoned customer service to check details. Str..."
Andy “Tiny & Pebbles on Tour”
Trustpilot
Sep 30, 2025
Featured for: Fast delivery and helpful agent
Simple purchase
"Simple purchase. The switch was made within the hour with n..."
Sam
Trustpilot
Sep 30, 2025
Featured for: Simple purchase; switch within an hour
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Denise Blundell
trustpilot.com
Sep 30, 2025
Great customer service and my phone…
Great customer service and my phone came really fast con...
A
Adrian Steele
trustpilot.com
Sep 30, 2025
Quick and effortless transaction.
Quick and effort...
c
customer
trustpilot.com
Sep 30, 2025
A quick and efficient service.
A quick and eff...
c
customer
trustpilot.com
Sep 30, 2025
No messing around
No messing around. Straight to th...
K
Karen Casey
trustpilot.com
Sep 30, 2025
Quick and friendly service and good…
Quick and friendly service...
M
Mr Tony Brown
trustpilot.com
Sep 30, 2025
very easy to sort out and the next day…
very easy to sort out and th...
S
Sam
trustpilot.com
Sep 30, 2025
Simple purchase
Simple purchase. The switch was made within the hour with n...
C
Consumer
trustpilot.com
Sep 30, 2025
Easy to use and order
...
N
Nehu jain
trustpilot.com
Sep 30, 2025
It was very nice
...
A
Attila Szucs
trustpilot.com
Sep 30, 2025
Thanx very good service
...
J
Jonathon Mcknight
trustpilot.com
Sep 30, 2025
Matthew explained everything very well…
Matthew explained everything very well and was...
E
Emma sweetlove
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service I ordered the wrong sim type by m...
A
Andy “Tiny & Pebbles on Tour”
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, phone delivered within 24 hours. Phoned customer service to check details. Str...
J
Jay Paw
trustpilot.com
Sep 30, 2025
1st time purchase
1st time purchase - through family recommendation. The whole switch, purchase & process has been efficient, smooth & trouble free. The purchase has be...
A
Adrian Scott
trustpilot.com
Sep 30, 2025
Great site and great customer services
Great site and great customer servi...
K
Kirsty Hoyle
trustpilot.com
Sep 30, 2025
Significantly cheaper than competitors…
Significantly cheaper than competitors and the service was super speedy with great communication! I ordered 6pm and it was delivered by 11:3...
S
Sutton
trustpilot.com
Sep 30, 2025
I have never swapped provider before…
I have never swapped provider be...
B
Bill Hunter
trustpilot.com
Sep 30, 2025
Was a smooth process
Was a smooth process I had no problems gett...
S
Samantha
trustpilot.com
Sep 30, 2025
Surprisingly simple process
Surprisingly simple for someone who has never changed provider befor...
C
Claire Cook
trustpilot.com
Sep 30, 2025
Very straight forward and got a much…
Very straight forward an...
Conclusion
The review set shows a majority of customers reporting quick, straightforward purchases and helpful customer service, with many noting next‑day delivery and easy eSIM or switching processes. Several reviewers mention cost savings, cashback or cheaper plans compared with previous providers. Communication is generally described as clear and friendly, though one customer reports a failure to resolve a wrong‑item delivery. If you shop with Mobiles.co.uk, check order details, delivery and return policies and confirm sim/eSIM requirements before finalising the purchase.