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Mobiles.co.uk
Reviews & Experiences

The review set shows a majority of customers reporting quick, straightforward purchases and helpful customer service, with many noting next‑day delivery and easy eSIM or switching processes. Several reviewers mention cost savings, cashback or cheaper plans compared with previous providers. Communication is generally described as clear and friendly, though one customer reports a failure to resolve a wrong‑item delivery. If you shop with Mobiles.co.uk, check order details, delivery and return policies and confirm sim/eSIM requirements before finalising the purchase.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Most reviewers describe fast, efficient service and helpful staff; one reviewer reports a wrong item and poor customer handling.

💰

Value for money

Several reviewers cite cheaper plans, cashback and clear cost savings compared with previous providers; only a small subset mention price.

⚡

User experience

Many reviews highlight an easy, quick purchase experience, simple site navigation and painless provider switches, including straightforward eSIM setup.

🔧

Product quality

Very few reviews mention product faults; one complaint concerns a wrong‑colour handset on delivery, suggesting an isolated fulfilment issue.

📞

Communication

Most reviewers praise clear, friendly and helpful agents; one reviewer reports unreturned calls and a rude response when raising a problem.

⭐

Overall experience

Overall sentiment is positive: smooth, speedy transactions, quick delivery and satisfaction with deals, though a single review reports a poor outcome.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

D
Denise Blundell
trustpilot.com Sep 30, 2025

Great customer service and my phone came really fast con...

A
Adrian Steele
trustpilot.com Sep 30, 2025

Quick and effortless transaction. - Quick and effort...

c
customer
trustpilot.com Sep 30, 2025

A quick and efficient service. - A quick and eff...

c
customer
trustpilot.com Sep 30, 2025

No messing around. Straight to th...

K
Karen Casey
trustpilot.com Sep 30, 2025

Quick and friendly service and good…

M
Mr Tony Brown
trustpilot.com Sep 30, 2025

very easy to sort out and the next day…

S
Sam
trustpilot.com Sep 30, 2025

Simple purchase. The switch was made within the hour with n...

C
Consumer
trustpilot.com Sep 30, 2025

Easy to use and order - ...

N
Nehu jain
trustpilot.com Sep 30, 2025

It was very nice - ...

A
Attila Szucs
trustpilot.com Sep 30, 2025

Thanx very good service - ...

J
Jonathon Mcknight
trustpilot.com Sep 30, 2025

Matthew explained everything very well and was...

E
Emma sweetlove
trustpilot.com Sep 30, 2025

Great customer service I ordered the wrong sim type by m...

A
Andy “Tiny & Pebbles on Tour”
trustpilot.com Sep 30, 2025

Excellent service, phone delivered within 24 hours. Phoned customer service to check details. Str...

J
Jay Paw
trustpilot.com Sep 30, 2025

1st time purchase - through family recommendation. The whole switch, purchase & process has been efficient, smooth & trouble free. The purchase has be...

A
Adrian Scott
trustpilot.com Sep 30, 2025

Great site and great customer services

K
Kirsty Hoyle
trustpilot.com Sep 30, 2025

Significantly cheaper than competitors and the service was super speedy with great communication! I ordered 6pm and it was delivered by 11:3...

S
Sutton
trustpilot.com Sep 30, 2025

I have never swapped provider before…

B
Bill Hunter
trustpilot.com Sep 30, 2025

Was a smooth process I had no problems gett...

S
Samantha
trustpilot.com Sep 30, 2025

Surprisingly simple for someone who has never changed provider befor...

C
Claire Cook
trustpilot.com Sep 30, 2025

Very straight forward and got a much…

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Mobiles.co.uk

Mobiles.co.uk is a UK-based mobile phone and SIM retail and comparison website that lists handset deals and contract options from multiple network providers. Consumers commonly use the site to compare prices, buy smartphones and arrange SIM plans or eSIM activations, and to complete provider switches online.