Reviews often highlight fast fulfilment, simple online ordering, and low prices. Many customers describe smooth switching and helpful agents. A smaller group reports major fulfilment or verification failures that stopped service from being set up. Some complaints mention missing SIMs, repeated ID checks, and incomplete provisioning while travelling.
Examples from available reviews (Nov 2021 – Mar 2026).
Order arrived next day and eSIM meant phone was ready immediately.
“Already had the eSIM in my emails”
Purchase offered great value and a simple process.
“Great value and a simple process”
Did not receive eSIM details after porting and lost phone access abroad.
“have no phone access and stuck abroad with no data or phone.”
Order cancelled after repeated ID requests and poor customer service.
“Utter Garbage.”
Most reviews describe quick processing and fast delivery. Several mention operational issues such as PACs not being validated, missing SIMs, or the wrong phone colour arriving, which then needed follow-up. A minority report orders being cancelled after repeated verification requests.
Customers frequently point to competitive prices, cashback deals, and cheaper SIM options than other providers. Multiple reviews say they got the same allowances for much less through the site. A few reviewers rated specific deals as neither better nor worse than elsewhere.
Many reviewers find the site easy to navigate, with straightforward checkout and upgrade steps. Several describe clear switching steps and service being ready as soon as a digital SIM arrives. A small number were left unsure when PAC validation failed or tracking details did not appear.
When phones arrive, users describe good quality and performance. Alongside those comments are reports of wrong-colour devices or nondelivery. Direct feedback on build quality or long-term reliability appears less often than remarks about delivery and pricing.
Many reviews mention helpful staff and prompt updates from support. Others describe poor communication, including repeated ID requests, missing tracking information, and messages that went unanswered. A few of these issues led to serious consequences, such as loss of service while abroad.
Most reviews paint a picture of efficient purchases with strong value. A smaller set describes isolated but high-impact failures in fulfilment or verification. Overall, transactions usually complete smoothly, with occasional cases that need escalation.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Service was great, quick and easy.
“Great service. Quick and easy”
Service was great, quick and easy.
“Great service. Quick and easy”
Site helps find the best mobile phone plans in one place.
“A great resource for finding the best mobile phone plans, all in one place.”
Site helps find the best mobile phone plans in one place.
“A great resource for finding the best mobile phone plans, all in one place.”
The site was very user-friendly with good communication throughout.
“Very user friendly and good communication throughout”
The site was very user-friendly with good communication throughout.
“Very user friendly and good communication throughout”
Excellent service and a brilliant deal, five stars.
“Excellent service, brilliant deal, 5stars from me”
Excellent service and a brilliant deal, five stars.
“Excellent service, brilliant deal, 5stars from me”
Very happy with the phone and overall ordering experience.
“Very happy with my phone and whole experience”
Very happy with the phone and overall ordering experience.
“Very happy with my phone and whole experience”
Company was very good, but the SIM supplier performed poorly.
“Your company was very good , however the company that i purchased a sim from fell well below par”
Company was very good, but the SIM supplier performed poorly.
“Your company was very good , however the company that i purchased a sim from fell well below par”
Reception matches previous provider while costing less than half.
“more than half the price less for exactly the same data!”
Reception matches previous provider while costing less than half.
“more than half the price less for exactly the same data!”
Vodafone SIM upgrades with cashback provide the cheapest contracts and good service.
“With the cashbacks these are the cheapest contracts around.”
Vodafone SIM upgrades with cashback provide the cheapest contracts and good service.
“With the cashbacks these are the cheapest contracts around.”
Upgrading my SIM-only plan was easy and hassle-free.
“Easy to upgrade my sim only mobile plan, no hassles”
Upgrading my SIM-only plan was easy and hassle-free.
“Easy to upgrade my sim only mobile plan, no hassles”
Did not receive eSIM details after porting and lost phone access abroad.
“have no phone access and stuck abroad with no data or phone.”
Did not receive eSIM details after porting and lost phone access abroad.
“have no phone access and stuck abroad with no data or phone.”
Family use Mobiles.co.uk; recent purchase was cheap and satisfactory.
“its cheap and best.”
Purchase was cheap and the reviewer is happy with it.
“its cheap and best.”
Order delivered quickly and switch completed without problems.
“The switch over was done without any problems whatsoever.”
Order delivered quickly and switch over completed without problems.
“Order was delivered very quickly .”
Reviewer states they did not order a phone.
“I didn't order a phone”
Reviewer states they did not order a phone.
“I didn't order a phone”
Repeated ID requests and poor live chat led to order cancellation.
“Asked to send in photo ID, done 3 times yet kept getting "please send ID" replies.”
Order cancelled after repeated ID requests and poor customer service.
“Utter Garbage.”
PAC validation failed and SIM never arrived, causing cancellation.
“I added my PAC but it wasn’t validated and I never knew that”
PAC wasn't validated and the SIM never arrived, causing cancellation.
“it wasn’t validated and I never knew that”
Next-day delivery and switchover carried out as requested.
“Next day delivery of my new phone”
Phone delivered next day and switchover completed as requested.
“Next day delivery of my new phone”
Service was quick with good communication.
“Quick service, good communication”
Service was quick and communication was good.
“Quick service, good communication”
Order processed smoothly with phone arriving next day and eSIM ready.
“Already had the eSIM in my emails so was ready to go straight away!”
Order arrived next day and eSIM meant phone was ready immediately.
“Already had the eSIM in my emails”
Good choice of products and quick service.
“Great choice and quick service”
They offered a great choice and quick service.
“Great choice and quick service”
Offered great value and a simple purchasing process.
“Great value and a simple process”
Purchase offered great value and a simple process.
“Great value and a simple process”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mobiles.co.uk is a UK retailer and comparison site for mobile phones and network contracts. It lists handset deals from major networks and MVNOs, and sells unlocked phones from brands such as Apple and Samsung. Contract and SIM-only options appear side by side so users can compare monthly costs and allowances. The site also advertises cashback and promotions, and offers online checkout, phone support, and UK-wide delivery.