Reviews often highlight fast fulfilment, simple online ordering, and low prices. Many customers describe smooth switching and helpful agents. A smaller group reports major fulfilment or verification failures that stopped service from being set up. Some complaints mention missing SIMs, repeated ID checks, and incomplete provisioning while travelling.
Examples from available reviews (Nov 2021 – Mar 2026).
Order arrived next day and eSIM meant phone was ready immediately.
“Already had the eSIM in my emails”
Purchase offered great value and a simple process.
“Great value and a simple process”
Did not receive eSIM details after porting and lost phone access abroad.
“have no phone access and stuck abroad with no data or phone.”
Order cancelled after repeated ID requests and poor customer service.
“Utter Garbage.”
Most reviews describe quick processing and fast delivery. Several mention operational issues such as PACs not being validated, missing SIMs, or the wrong phone colour arriving, which then needed follow-up. A minority report orders being cancelled after repeated verification requests.
Customers frequently point to competitive prices, cashback deals, and cheaper SIM options than other providers. Multiple reviews say they got the same allowances for much less through the site. A few reviewers rated specific deals as neither better nor worse than elsewhere.
Many reviewers find the site easy to navigate, with straightforward checkout and upgrade steps. Several describe clear switching steps and service being ready as soon as a digital SIM arrives. A small number were left unsure when PAC validation failed or tracking details did not appear.
When phones arrive, users describe good quality and performance. Alongside those comments are reports of wrong-colour devices or nondelivery. Direct feedback on build quality or long-term reliability appears less often than remarks about delivery and pricing.
Many reviews mention helpful staff and prompt updates from support. Others describe poor communication, including repeated ID requests, missing tracking information, and messages that went unanswered. A few of these issues led to serious consequences, such as loss of service while abroad.
Most reviews paint a picture of efficient purchases with strong value. A smaller set describes isolated but high-impact failures in fulfilment or verification. Overall, transactions usually complete smoothly, with occasional cases that need escalation.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Ordering was easy, delivery quick, and prices very competitive.
“Best prices around”
Reviewer was a scam victim but stopped delivery and DPD are returning it.
“I was a victim of a scam I had my identity stolen”
Service was really quick and easy to use.
“Really quick and easy to use”
They found better deals here than through Vodaphone directly.
“Better deals through here than Vodaphone directly.”
Clear information and good customer support despite a 24 hour delivery delay.
“Delivery was delayed 24 hours”
Reviewer states the phone is great quality and recommends buying.
“great phone and quality must buy”
Missing DPD tracking number caused a failed delivery, later resolved.
“they forgot to send me my dpd tracking number”
Representative Gunjan provided excellent service and offered the right deal.
“Spoke to gunjan and she was excellent.”
Ordering was simple, prices competitive, and cashback process clear.
“the prices were very competitive”
Service was brilliant and helped resolve a messed-up order.
“The service was brilliant”
Happy with new phone and contract; next day delivery occurred.
“next day delivery”
Reviewer needs help cancelling a direct debit and missing SIM card.
“cancel my direct debit”
Transaction was excellent from start to finish with great service.
“excellent from start to finish”
Service was fast and efficient with a great price.
“Great, fast and efficient service”
Sim card didn't arrive and reviewer reports very bad service.
“Sim card dident arrived yet order on 9th still wating for it very bad service do not recommend”
Knowledgeable agent listened and promptly actioned the reviewer's request.
“knowledgeable gentleman who listened to what i needed”
Reviewer praises best prices and service and is very happy.
“Best prices and service around.”
Customer service was great and phone arrived very quickly.
“Great customer service and my phone came really fast”
The transaction was quick and effortless for me.
“Quick and effortless transaction.”
The service was quick and efficient.
“A quick and efficient service.”
Service was straightforward, fast and easy.
“No messing around. Straight to the point fast and easy 👌 thank you”
Service was quick and friendly with good customer support.
“Quick and friendly service and good customer service”
Issue was easy to sort and phone arrived next day.
“very easy to sort out and the next day my phone was here”
Purchase and switch completed within an hour with no issues.
“The switch was made within the hour”
The site was easy to use and order from.
“Easy to use and order”
The service was very nice.
“Good service”
Reviewer says service was very good.
“Thanx very good service”
Matthew explained everything clearly and was very patient.
“Matthew explained everything very well”
Customer service corrected my wrong SIM order promptly.
“Mobile.co.uk soon changed it to right one for me.”
Excellent service with phone delivered within 24 hours.
“phone delivered within 24 hours.”
Purchase saved significant money compared to previous provider.
“huge cost saver compared to VM-O2”
Site and customer service were great; cashback service excellent.
“cashback service is excellent.”
Prices were significantly cheaper than competitors and delivery speedy.
“Significantly cheaper than competitors”
Switching provider was very easy for a first-time swap.
“this switch was so easy.”
The process was smooth with no problems and clear contract.
“Was a smooth process”
Changing provider was surprisingly simple and went smoothly.
“Surprisingly simple for someone who has never changed provider before”
Process was straightforward and resulted in a better deal.
“Very straight forward and got a much better deal”
Very Disappointing!
I was so excited to order a pink iPhone 13 from the Mobile.co.uk website since I have wanted one for so long, but it was the wrong color when it was delivered to me. I messaged the seller, and they responded that they couldn't help me. They were very rude to me about not returning it, saying that I would have to find someone else to do it for me.
I have emailed, tried calling you guys many times, but there's no response. Would you mind helping me resolve this issue ASAP?
I'm not happy with your customer service at all very disappointed.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mobiles.co.uk is a UK retailer and comparison site for mobile phones and network contracts. It lists handset deals from major networks and MVNOs, and sells unlocked phones from brands such as Apple and Samsung. Contract and SIM-only options appear side by side so users can compare monthly costs and allowances. The site also advertises cashback and promotions, and offers online checkout, phone support, and UK-wide delivery.