Reviewers repeatedly point to strong value from low-cost SIM-only plans with roaming included. Many describe quick, trouble-free number porting and an easy sign-up. A common complaint is customer support being hard to reach or slow to respond. Coverage feedback is split: plenty report EE-level signal, while a smaller group says they get no signal indoors or out.
Examples from available reviews (Nov 2021 – Mar 2026).
Coverage checker overstated 5G; indoor signal was effectively zero.
“Their checker stated Excellent 5G indoors and outdoors in my postcode yet indoors I get 0.0”
Great price and EU roaming included.
“Excellent price and they include EU roaming”
SIM delayed and customer support unresponsive, preventing business use.
“I've filled in several of their Web Chat Support requests with no reply.”
Seamless changeover from a previous provider with great coverage.
“Seamless change over from a previous provider providing great coverage.”
Several reviewers say support is fast and helpful, with clear guidance during sign-up. Many like the flexibility of month-by-month plans and note staff quickly fix payment or activation issues. A smaller but noticeable group reports rude or unhelpful service.
Many reviews highlight low prices and larger data allowances than previous providers. Customers often mention included EU roaming and say they get EE-level network quality for less. Very few reviews challenge the value.
Numerous comments describe smooth porting and quick, hassle-free switching. Some users want a dedicated app and mention occasional voicemail or answer-machine problems. App requests and small usability issues show up in a minority of reviews.
Many reviewers report dependable coverage, faster speeds, and a stronger signal in rural areas. Others say they have no indoor signal or lose connection while out. Network performance feedback is clearly polarised.
A sizeable set of reviews mentions phone lines that can’t be reached, emails that go unanswered, and web chat requests that get ignored. Other reviewers praise a UK-based call centre with patient, knowledgeable staff. Channel access and response times keep coming up as issues.
Most reviewers describe an easy switch and reliable service afterward. The main positives are savings, roaming, and simple porting. The biggest negatives centre on hard-to-reach support and occasional coverage failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Coverage checker overstated 5G; indoor signal was effectively zero.
“Their checker stated Excellent 5G indoors and outdoors in my postcode yet indoors I get 0.0”
Switched easily and saving over £10 for identical service.
“I’m now saving over £10 a month for an identical service /data allowance AND 1pmobile still piggybacks the EE network.”
Can't get a signal when out and about in the UK.
“Can't get a signal wen out and about in uk”
Great price and EU roaming included.
“Excellent price and they include EU roaming”
Porting was faultless with excellent communication and service.
“Very easy to sign up. The porting process was faultless with excellent communication from 1pMobile throughout.”
Transfer went smoothly and coverage and service are good so far.
“Transfer went smooth. So far, so good with the coverage/service.”
Flexible month-by-month plans with good value and reliable support.
“Flexible (month by month), good value, very good support. They have introduced what amount to minimum spends since I started, but still much better value than contracts. Website is a bit clunky, but overall clear and easy to use, once you get used to it.”
Simple eSIM and porting with excellent roaming value and EE reliability.
“It’s easily one of the best value roaming bundles out there, plus you get the reliability of the EE network.”
Service matches EE but lacks a dedicated app.
“could do with an actual app”
Great service at a good cost.
“Great service at good cost”
Very good service with reasonable costs.
“Very good service and the costs are very reasonable.”
Quick set up, 50GB for £10 and no coverage difference so far.
“Quick set up with no hassle 50gb for £10 what’s not to like”
SIM delayed and customer support unresponsive, preventing business use.
“I've filled in several of their Web Chat Support requests with no reply.”
Easy process, faultless porting and much cheaper service.
“My number was ported over without any issues and the service seems to be as good as, if not better than my previous provider for less than half the cost.”
Seamless experience from start to finish with outstanding service.
“The experience was seamless from start to finish. Outstanding service. Thank you.”
Change to 1p was quick and fuss-free with better signal.
“Recently changed to 1p.All went quickly &fuss free. Better signal than previous provider”
Exceptional signup service with clear porting instructions.
“Exceptional service from the moment I signed up for my package and SIM card.”
Native EE-like service for much less with EU roaming included.
“£10 every 30 days for 50GB of data unlimited calls and texts and EU roaming”
Easy changeover but voicemail or answer machine doesn't work.
“It was easy to change over, can't get the answer machine to work though”
Better speeds, lower cost and free EU roaming compared to EE.
“Now I still have EE through 1p I but get uncapped speeds for a lot less cost and also free EU roaming.”
UK-based call centre was excellent, helpful and knowledgeable.
“the staff are excellent, very patient, and extremely helpful and knowledgeable about their products.”
Ported successfully but the app could be more user friendly.
“app looks like it could be more user friendly and easier on the eye.”
Customer service solved a payment issue quickly and politely.
“1p mobile were extremely fast answering my call and sorted everything out in seconds.”
Could not reach a human and experienced repeated billing issues.
“absolutly impossible to get hold of someone, a human, in this company.”
Seamless changeover from a previous provider with great coverage.
“Seamless change over from a previous provider providing great coverage.”
Seamless porting and same coverage while getting a better deal.
“there is no difference in coverage level, therefore extremely pleased”
Phone lines don't take calls and emails are not answered.
“Phone lines are never taking calls, emails are not responded to, terrible customer service.”
Excellent coverage and faster speeds with an improved data allowance.
“Excellent coverage and much faster”
Easy to join and good value so far.
“Simple to join, and good value to use - nothing to complain about, and that's very unlike me!”
Very reasonable cost saving compared to previous provider.
“Very reasonable cost - saving me lots of money compared to last provider.”
Good EE coverage but pricing and plans could be more generous.
“Best network and uses EE which is plus”
Switched and found excellent coverage at a great price.
“Excellent network coverage. Excellent price.”
No signal drop-off and coverage equal or better than Vodafone.
“Early days but so far no drop off in signal compared to Vodafone”
Products are good but customer service is poor and unreachable by phone.
“The products are good, but customer service is poor. You simply cannot speak to them on the phone.”
Easy changeover, faster phone and much cheaper deal with more benefits.
“The change over was easy and quick, I think my old phone now works more quickly and the deal I have was half the price of my old provider and with more benefits.”
Seamless porting and much better signal in remote areas.
“Porting my number in has been seemless. Haven't needed customer service to date.”
It was easy to swap over.
“Easy to swap over”
1pMobile's connection is far more reliable than previous providers.
“1P seems to be a million times better so far.”
Mobile service good but customer service was rude and unhelpful.
“While the mobile service is very good, you had better hope there are no issues”
Easy switch with no fuss and a good choice of networks.
“Easy to switch, no fuss and great choice of networks. Definitely recommend”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
1pMobile is a UK mobile virtual network operator selling SIM-only and eSIM plans online. It uses a major national roaming partner to provide nationwide coverage. Plans run month to month, with number porting available through an online sign-up. Support comes via UK-based web chat, email, and phone.