Reviewers repeatedly point to strong value from low-cost SIM-only plans with roaming included. Many describe quick, trouble-free number porting and an easy sign-up. A common complaint is customer support being hard to reach or slow to respond. Coverage feedback is split: plenty report EE-level signal, while a smaller group says they get no signal indoors or out.
Examples from available reviews (Nov 2021 – Mar 2026).
Coverage checker overstated 5G; indoor signal was effectively zero.
“Their checker stated Excellent 5G indoors and outdoors in my postcode yet indoors I get 0.0”
Great price and EU roaming included.
“Excellent price and they include EU roaming”
SIM delayed and customer support unresponsive, preventing business use.
“I've filled in several of their Web Chat Support requests with no reply.”
Seamless changeover from a previous provider with great coverage.
“Seamless change over from a previous provider providing great coverage.”
Several reviewers say support is fast and helpful, with clear guidance during sign-up. Many like the flexibility of month-by-month plans and note staff quickly fix payment or activation issues. A smaller but noticeable group reports rude or unhelpful service.
Many reviews highlight low prices and larger data allowances than previous providers. Customers often mention included EU roaming and say they get EE-level network quality for less. Very few reviews challenge the value.
Numerous comments describe smooth porting and quick, hassle-free switching. Some users want a dedicated app and mention occasional voicemail or answer-machine problems. App requests and small usability issues show up in a minority of reviews.
Many reviewers report dependable coverage, faster speeds, and a stronger signal in rural areas. Others say they have no indoor signal or lose connection while out. Network performance feedback is clearly polarised.
A sizeable set of reviews mentions phone lines that can’t be reached, emails that go unanswered, and web chat requests that get ignored. Other reviewers praise a UK-based call centre with patient, knowledgeable staff. Channel access and response times keep coming up as issues.
Most reviewers describe an easy switch and reliable service afterward. The main positives are savings, roaming, and simple porting. The biggest negatives centre on hard-to-reach support and occasional coverage failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
How extremely awesome is 1pMobile? It's awesome enough to make me want to come back and write a review about the awesome customer service they offered when I bought my sim card two days ago. They showed me how to set it up, and made sure everything was working before I left. Plus they probably saved me like $50 or something by helping me choose the right plan. They were so nice and friendly to talk with, they explained everything to me, made payments secure even for payments from overseas. The overall service is absolutely perfect, I am not used to this kind of quality. Most important the prices are really cheap. So if you need a sim card or any other mobile service you should consider them without a doubt.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
1pMobile is a UK mobile virtual network operator selling SIM-only and eSIM plans online. It uses a major national roaming partner to provide nationwide coverage. Plans run month to month, with number porting available through an online sign-up. Support comes via UK-based web chat, email, and phone.