Reviews Analysed
21
We Collect & Analyse Reviews
Talkmobile
Experiences & Reviews
Talkmobile is a UK mobile virtual network operator (MVNO) that offers SIM-only plans and pay-monthly options. It primarily sells plans online and advertises simple tariffs, often supported by live chat and web-based account management. Consumers typically search reviews for coverage, pricing and customer support experiences before choosing a plan.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
13d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Generally reliable service processes reported by users, though one reviewer described a prolonged, stressful plan-change experience.
Share
Strong
19%
💰
Value for money
A few reviewers explicitly note competitive prices and cost-effective tariffs, but the sample of price comments is small.
Share
Mixed
4%
⚡
User experience
Sign-up, online processes and billing are frequently described as clear, simple and straightforward by multiple users.
Share
Strong
15%
🔧
Product quality
Several reviewers report good network performance and coverage, with mentions of unlimited data and reliable connections.
Share
Strong
7%
📞
Communication
Live chat and agents are repeatedly praised as fast, polite and helpful; one review reported rude staff during a plan change.
Share
Strong
24%
⭐
Overall experience
Most reviewers describe a positive overall experience and long-term satisfaction; a single reviewer reported serious dissatisfaction.
Share
Strong
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Switching plans
"For the last one year, I have been using the Talk mobile 3-month data plan. It has been an amazing experience. The unlimited calls, texts and data. It has worked perfectly well for me especially because of the efficiency. The customer care service has also been too reliable and have always gotten help on time. However, I recently wanted to change to a cheaper plan. Wanted to switch to the 1-month data plan but it was one very stressful process. The customer service team was very unkind. I couldn't understand the change of attitude. Was it because I was switching to a cheaper plan? It took me a month. I was so disappointed that I felt I needed to cancel everything and stop using their services. I’m still thinking about it and will not hesitate to move to another company once I find a better option."
Gloria Adams
Collected.reviews
Dec 01, 2021
Featured for: Stressful plan change; negative service example
Great service, great price
"Simple website and great prices for access to vodafone network. Clear, simple and easy to follow. The chat was with a live human agent and n..."
Angie Hu
Trustpilot
Sep 30, 2025
Featured for: Positive: price, website, live chat
Talkmobile generally excellent
"Talkmobile generally excellent all round. Good coverage, very cost effective tariff. All on line/Chat com..."
Tom, Glasgow
Trustpilot
Sep 30, 2025
Featured for: All-round positive; coverage and value
Very fast and responsive service
"Very fast and responsive service. The chat was very..."
Huanping Song
Trustpilot
Sep 30, 2025
Featured for: Fast, responsive chat resolving issues
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Gurmeet Hunjan
trustpilot.com
Sep 30, 2025
Upgrade
...
j
james laidlaw
trustpilot.com
Sep 30, 2025
Fast response to my question
...
M
Mark
trustpilot.com
Sep 30, 2025
I only just joined Talk Mobile I was on…
I only just joined Talk Mobile I was on 150GB then see they're do unlimited so what onto chat and moved me across very helpful live chat with no issue...
A
Angie Hu
trustpilot.com
Sep 30, 2025
Great service, great price
Simple website and great prices for access to vodafone network. Clear, simple and easy to follow. The chat was with a live human agent and n...
S
S Adams
trustpilot.com
Sep 30, 2025
Very clear and concise guidance through…
Very clear and concise guidanc...
N
Nick Johnston
trustpilot.com
Sep 30, 2025
Very patient and informative
I spoke to Muhammad, and he was more than helpful, informative, and p...
M
Mr Duncan Eyre
trustpilot.com
Sep 30, 2025
Very straightforward experience on line
Very straightforwar...
M
Mrs Sheila Rudman
trustpilot.com
Sep 30, 2025
Very clear instructions.
...
M
MR DAVID TERRY
trustpilot.com
Sep 30, 2025
Dealt with professionally
All questions answered clearly and conc...
c
customer
trustpilot.com
Sep 30, 2025
very good sevice 10/10
...
S
Sharyn
trustpilot.com
Sep 30, 2025
Simple and straightforward
Simple and straightforward,...
G
Gary Laverty
trustpilot.com
Sep 30, 2025
I had lots of questions
I had lots of questions, which the advisor sorted through pretty quickly with go...
M
Mohammad Aslam Javed Bhatti
trustpilot.com
Sep 30, 2025
I am very happy with Talkmobile…
I am very happy with...
A
Andrew Osborne
trustpilot.com
Sep 30, 2025
Understanding what I wanted to achieve…
Understanding what I wanted to achieve in switching...
H
Huanping Song
trustpilot.com
Sep 30, 2025
Very fast and responsive service
Very fast and responsive service. The chat was very...
D
David Mills
trustpilot.com
Sep 30, 2025
Quick response
Fast reply. All questions answer...
B
Broomlands Cycling
trustpilot.com
Sep 30, 2025
Excellent
Been with them 8 years, excelle...
J
Jennyflower
trustpilot.com
Sep 30, 2025
The person I dealt with a Talk Mobile…
The person I dealt with a Talk Mobile was ext...
T
Tom, Glasgow
trustpilot.com
Sep 30, 2025
Talkmobile generally excellent
Talkmobile generally excellent all round. Good coverage, very cost effective tariff. All on line/Chat com...
D
Dylan
trustpilot.com
Sep 30, 2025
Super easy and very affordable!
Super easy and...
Conclusion
Reviewers largely report straightforward online sign-up, clear billing and fast, polite live-chat support, with multiple mentions of good coverage and affordable tariffs. Several users highlight helpful human agents who resolved questions quickly and made sign-up simple. However, at least one reviewer experienced a protracted, stressful plan change and felt treated poorly by customer service. Prospective customers should test the live-chat response and check plan-change terms before switching, while weighing reported coverage and pricing against personal needs.