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We Collect & Analyse Reviews

Fonehouse
Experiences & Reviews

Fonehouse is a UK-based mobile phone retailer and broker that sells handsets and contract plans, operates an online shop and phone sales channels, and runs device buyback/trade-in services. Consumers typically interact via online orders, delivery and customer support for upgrades, number transfers and trade-ins. This summary helps readers understand common buyer experiences when researching Fonehouse reviews.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 15d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Most reviews describe helpful, knowledgeable staff who resolve orders and upgrades; one review criticised trade-in handling.

Share
22%
Strong
💰

Value for money

Some reviewers report reasonable pricing or quick payment for sold phones, while a small number report low trade-in valuations.

Share
4%
Mixed
⚡

User experience

Many customers report simple online ordering and fast delivery; occasional issues noted with stock availability and delayed deliveries.

Share
22%
Strong
🔧

Product quality

Limited mentions, but reviewers who comment on devices report satisfactory handset condition and expected performance.

Share
4%
Strong
📞

Communication

Frequent praise for clear, responsive customer service and callbacks; one complaint concerned missed or delayed emails during trade-in.

Share
16%
Strong
⭐

Overall experience

Most reviewers give a positive end-to-end account (ordering, delivery, support); negative experiences centre on trade-in disputes.

Share
31%
Strong

View all 21 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

J
Joy Cronshaw
External Source Oct 02, 2025

Great customer service

First time using this company. I needed to call customer service to change the delivery date for my phone. CHARLOTTE WAS MOST...

G
Grant Hatton
External Source Oct 02, 2025

Dirty tactics

So I went through a comparison site (money supermarket) to recycle my phone, and fonehouse came out with the top offer (£296 for condition: working)....

V
VICTORIA WEBB
External Source Oct 02, 2025

Great experience from start to finish

Great experience from start to finish, ordered and came the very next day. No hassle. No deposit. Was just what I wa...

K
Kierran
External Source Oct 02, 2025

Top customer service!

I called customer service about an issue with keeping my phone number. I spoke...

J
John Ingram
External Source Oct 02, 2025

Good Customer Service saves the day

Things have not gone well with my order and after 4 days I am still waiting on a promised 'next day' delivery. The saving grace for Phonehouse has bee...

I
Ian Morrison
External Source Oct 02, 2025

Joanne McCune was great

Joanne McCune was great, quickly dealt with my query. Recommend fone house as all sales team an...

A
Angela
External Source Oct 02, 2025

Sold my phone to this company

Sold my phone to this company. R...

H
Hafiz Javed
External Source Oct 02, 2025

Delivery

It was good just one thing was str...

I
Irene Salters
External Source Oct 02, 2025

What a surprise!

What a surprise! I received my first phone ordered on a contract from fonehouse today . I really needed to keep my existing number, but as my new cont...

J
Joan
External Source Oct 02, 2025

I have recently just purchused the…

I have recently just purchused the iphone 15 from foneh...

G
Glen Wheeler
External Source Oct 02, 2025

Nice and easy and simple thank you!

Nice and easy and...

A
Adam
External Source Oct 02, 2025

Joshua was fantastic

Joshua was fantastic! What a credit to his team, a...

c
chrisfrisk
External Source Oct 02, 2025

I was due for renewal and was looking…

I was due for renewal and was looking at a new phone and then received a phone call asking if I wanted to upgrade and...

T
Tanya Breen
External Source Oct 02, 2025

Fast delivery no problems at all

...

c
customer
External Source Oct 02, 2025

Great service all round!!

...

A
Alan
External Source Oct 02, 2025

Great service from Antony

Great service from Antony....

P
Paul
External Source Oct 02, 2025

I ordered my phone online and it was a…

I ordered my phone online an...

S
Soina Gaskil
External Source Oct 02, 2025

Honor 400 in gold

Very good product very friendly service and excellent quality...

L
Luke Davison
External Source Oct 02, 2025

Got a call about upgrading my phone had…

Got a call about upgrading my phone had my new phone the very next day kept...

z
zoran damjanovic
External Source Oct 02, 2025

Phone house Review

I had been doing research and looking for a new phone contract and handset. I have been with O2 for 12 years but the network has gone downhill over th...

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Conclusion

Review content shows consistent praise for Fonehouse customer service and communication, with multiple customers citing helpful agents and clear callbacks. Ordering and delivery are often described as quick and straightforward, and several reviewers report satisfaction with handset condition and payment when selling devices. However, there are isolated but detailed complaints about trade-in valuation processes and email/notification handling that affected payouts. If you consider Fonehouse, check the trade-in terms and keep documentation of condition and correspondence; for purchases, contact customer service about stock and delivery to confirm expectations.