Reviewers often mention fast processing, quick delivery, and prompt payouts. Staff are frequently praised as helpful and well informed. Many customers say the online buying or trade‑in process is simple. A smaller group points to lower trade‑in offers and one report of a shipment lost in transit.
Examples from available reviews (Dec 2021 – Feb 2026).
Sold phone three times and received same-day payment each time.
“They are brilliant - money was paid in the same day they received my phone”
Reviewer says company always reduces offers and advises against using.
“Whatever the condition of your phone they always come back with a lower offer.”
Traded phone valued over £300 but it was lost in the post, poor service.
“This phone was "lost" in the post.”
Staff were polite and helpful during a return; reviewer would return.
“they were so polite and very helpful i would go back to them in a heartbeat”
Many reviews name staff members who sorted issues quickly and knew their stuff. People describe fast answers to questions and smooth handling of upgrades. A few accounts describe major problems, including one lost item and a single below‑average satisfaction rating.
Several reviewers mention quick payments and resale prices they considered fair for traded devices. Another clear group reports big cuts from the original trade‑in offer and says the appeals process was frustrating.
Customers describe easy online ordering, fast dispatch, and next‑day delivery in many cases. Some also point to immediate upgrades and TopCashback cashback as specific perks.
Few reviews comment on build or condition. When they do, reviewers describe the items as good quality and fit for purpose.
Reviewers mention clear guidance on number transfers and steady updates from agents. Many also note timely call‑backs and advisors who are easy to reach.
Most feedback describes smooth transactions backed by responsive staff. A smaller but noticeable set focuses on trade‑in value disputes and one lost shipment that reduced trust.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I ordered an iPhone 13 Pro 5G 128 GB Graphite from Fone House's online shop. The phone was out of stock, but they kept me informed throughout the process until my phone arrived.
Alex walked me through how to use the phone since I was unfamiliar with the current version of iOS 13.
I'm delighted my current phone number was switched to another network, and the whole procedure went so well.
I learned how to utilize the phone and had a great time doing it.
It's faster and has more features than the one I was using.
Thank you so much, Alexia; I much appreciate all of your work.
Strongly recommended!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fonehouse is a UK retailer selling mobile phones, SIM‑only plans, and pay‑monthly contracts. It sells devices online and by phone and also runs trade‑in and recycling services for used handsets. The website lists device specs, contract terms, and delivery options. Support teams help with setup, number transfers, and returns, and many orders qualify for next‑day delivery.