Reviews Analysed
21
We Collect & Analyse Reviews
Hyperoptic
Experiences & Reviews
Hyperoptic is a UK internet service provider that deploys full-fibre broadband directly to homes and businesses, with a focus on high‑speed residential and multi‑dwelling properties. People researching Hyperoptic commonly look for details about installation, engineer support, speed reliability and contract pricing before choosing a plan.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
15d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers describe quick installations and responsive engineers; a smaller group report repeated outages, cancelled visits and coordination problems.
Share
Strong
23%
💰
Value for money
Only a few reviews mention price; one notes concerns about reduced speeds after an introductory offer expired and questions overall value.
Share
Weak
2%
⚡
User experience
Account setup, switching and renewals are frequently reported as straightforward, with clear guidance from staff and quick onboarding steps.
Share
Strong
10%
🔧
Product quality
Reports on speeds are mixed: several users praise very fast fibre, while others report severe slowdowns, throttling or prolonged outages.
Share
Weak
8%
📞
Communication
Most reviewers praise helpful, patient and informative staff; a minority cite internal confusion about switching and cancelled appointments.
Share
Strong
30%
⭐
Overall experience
Many customers report positive, efficient experiences overall, though some describe frustrating reliability issues and long outages prompting consideration to leave.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Terrible, terrible, terrible.
"So, here we are, 3 days later, and still no internet, and an appointment with a technician now booked for 7 days away... In the months recently we've..."
Mark Johnson
Trustpilot
Sep 30, 2025
Featured for: Detailed outage, speed and support failure
Paying same amount for lesser MB
"Tried an introduction offer of £20 pcm for 150mb Now that..."
Marcelino Ordanza
Trustpilot
Sep 30, 2025
Featured for: Price/offer value question
Blazing fast support to match blazing fast speeds
"Darja got us sorted out with an engineer booking within 3 minutes of picking..."
San Karunanithy
Trustpilot
Sep 30, 2025
Featured for: Rapid engineer booking, positive service
Changing providers was a smooth…
"Changing providers was a smooth process. Registering & installation was very easy and smooth. Having said that, subsequently confusion from your emplo..."
loey
Trustpilot
Sep 30, 2025
Featured for: Smooth switch but communication confusion
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
Piotr Bach
trustpilot.com
Sep 30, 2025
Aleksandar Knezevic resolve my problems
Aleksandar Knezevic resolve the issue with signing the contract...
l
loey
trustpilot.com
Sep 30, 2025
Changing providers was a smooth…
Changing providers was a smooth process. Registering & installation was very easy and smooth. Having said that, subsequently confusion from your emplo...
S
San Karunanithy
trustpilot.com
Sep 30, 2025
Blazing fast support to match blazing fast speeds
Darja got us sorted out with an engineer booking within 3 minutes of picking...
S
Sancheevan Karunanithy
trustpilot.com
Sep 30, 2025
Blazing fast support to match blazing fast speeds
Not only are the speeds blazing fast, the customer support is brilliant. We messed up the fibre wire coming into the...
M
Marcelino Ordanza
trustpilot.com
Sep 30, 2025
Paying same amount for lesser MB
Tried an introduction offer of £20 pcm for 150mb Now that...
Z
Zhanjiang Liu
trustpilot.com
Sep 30, 2025
Conner is professional
Conner is great. He confirmed with me about time and installation details a day before the appointment. And he was very professional and patient...
L
Linfei Wang
trustpilot.com
Sep 30, 2025
Good and patient
...
M
Mark Johnson
trustpilot.com
Sep 30, 2025
Terrible, terrible, terrible.
So, here we are, 3 days later, and still no internet, and an appointment with a technician now booked for 7 days away... In the months recently we've...
C
Consumer
trustpilot.com
Sep 30, 2025
Hyperoptic are Utterly hopeless avoid
Hyperoptic are Utterly hopeless avoid When their service worked it was good but we have now had a series of outages. On the most recent occasion a cab...
R
Ruben Enrique Padilla Robles
trustpilot.com
Sep 30, 2025
Hyperoptics
Hyperoptics, great experience wiht Milena, she found a quick...
J
Jason Robertson
trustpilot.com
Sep 30, 2025
A quick chat on the phone with Aleksa…
A quick chat on the phone with Aleksa Zecevic about doubling m...
E
Ella Thomas
trustpilot.com
Sep 30, 2025
Sara was super and very helpful
Sara was super. She was very understanding of my situation and has given me as much clarity as is available...
A
Adela Foubister
trustpilot.com
Sep 30, 2025
So far very good
...
F
Felicity Sampson
trustpilot.com
Sep 30, 2025
Happy to be connected again
Happy to be connected again. Quite delayed after an enforced flat move but wanted to stay wi...
D
Daniel Greenhead
trustpilot.com
Sep 30, 2025
Vladimir Potic was very helpful in…
Vladimir Potic was very helpful in switching from virgin media to hyperoptic. We haven't yet e...
A
Adrian Widdowson
trustpilot.com
Sep 30, 2025
Lazar Gajic did a great job of…
Lazar Gajic did a great job of explaining my renewal options and setting up my renewal. Very clea...
B
Barry Askew
trustpilot.com
Sep 30, 2025
Dimitrije was very profeesional and…
Dimitrije was very profeesional and helpful so my transist...
A
Ahmad Shah
trustpilot.com
Sep 30, 2025
Akeem is a very nice guy helped me a lot
Akeem is a very nice...
T
TH
trustpilot.com
Sep 30, 2025
Great engineer
Great engineer, fast service,...
S
S J
trustpilot.com
Sep 30, 2025
Efficient team
Everyone in the customer's sales...
Conclusion
Customer feedback shows a clear pattern: many users praise fast installations, helpful agents and speedy engineer bookings, which often make onboarding straightforward. At the same time several reviews report serious reliability problems — long outages, slow speeds and cancelled or delayed engineer visits. A small number of customers question value when introductory prices change or speeds are reduced on renewal. If you are considering Hyperoptic, check local reliability reports and contract renewal terms, and prioritise areas where prompt engineer support matters to you.