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We Collect & Analyse Reviews

Hyperoptic
Experiences & Reviews

Hyperoptic is a UK internet service provider that deploys full-fibre broadband directly to homes and businesses, with a focus on high‑speed residential and multi‑dwelling properties. People researching Hyperoptic commonly look for details about installation, engineer support, speed reliability and contract pricing before choosing a plan.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 15d
Overall Rating
4.4

Our Analysis

🎯

Service quality

Most reviewers describe quick installations and responsive engineers; a smaller group report repeated outages, cancelled visits and coordination problems.

Share
23%
Strong
💰

Value for money

Only a few reviews mention price; one notes concerns about reduced speeds after an introductory offer expired and questions overall value.

Share
2%
Weak

User experience

Account setup, switching and renewals are frequently reported as straightforward, with clear guidance from staff and quick onboarding steps.

Share
10%
Strong
🔧

Product quality

Reports on speeds are mixed: several users praise very fast fibre, while others report severe slowdowns, throttling or prolonged outages.

Share
8%
Weak
📞

Communication

Most reviewers praise helpful, patient and informative staff; a minority cite internal confusion about switching and cancelled appointments.

Share
30%
Strong

Overall experience

Many customers report positive, efficient experiences overall, though some describe frustrating reliability issues and long outages prompting consideration to leave.

Share
26%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

P
Piotr Bach
trustpilot.com Sep 30, 2025

Aleksandar Knezevic resolve my problems

Aleksandar Knezevic resolve the issue with signing the contract...

l
loey
trustpilot.com Sep 30, 2025

Changing providers was a smooth…

Changing providers was a smooth process. Registering & installation was very easy and smooth. Having said that, subsequently confusion from your emplo...

S
San Karunanithy
trustpilot.com Sep 30, 2025

Blazing fast support to match blazing fast speeds

Darja got us sorted out with an engineer booking within 3 minutes of picking...

S
Sancheevan Karunanithy
trustpilot.com Sep 30, 2025

Blazing fast support to match blazing fast speeds

Not only are the speeds blazing fast, the customer support is brilliant. We messed up the fibre wire coming into the...

M
Marcelino Ordanza
trustpilot.com Sep 30, 2025

Paying same amount for lesser MB

Tried an introduction offer of £20 pcm for 150mb Now that...

Z
Zhanjiang Liu
trustpilot.com Sep 30, 2025

Conner is professional

Conner is great. He confirmed with me about time and installation details a day before the appointment. And he was very professional and patient...

L
Linfei Wang
trustpilot.com Sep 30, 2025

Good and patient

...

M
Mark Johnson
trustpilot.com Sep 30, 2025

Terrible, terrible, terrible.

So, here we are, 3 days later, and still no internet, and an appointment with a technician now booked for 7 days away... In the months recently we've...

C
Consumer
trustpilot.com Sep 30, 2025

Hyperoptic are Utterly hopeless avoid

Hyperoptic are Utterly hopeless avoid When their service worked it was good but we have now had a series of outages. On the most recent occasion a cab...

R
Ruben Enrique Padilla Robles
trustpilot.com Sep 30, 2025

Hyperoptics

Hyperoptics, great experience wiht Milena, she found a quick...

J
Jason Robertson
trustpilot.com Sep 30, 2025

A quick chat on the phone with Aleksa…

A quick chat on the phone with Aleksa Zecevic about doubling m...

E
Ella Thomas
trustpilot.com Sep 30, 2025

Sara was super and very helpful

Sara was super. She was very understanding of my situation and has given me as much clarity as is available...

A
Adela Foubister
trustpilot.com Sep 30, 2025

So far very good

...

F
Felicity Sampson
trustpilot.com Sep 30, 2025

Happy to be connected again

Happy to be connected again. Quite delayed after an enforced flat move but wanted to stay wi...

D
Daniel Greenhead
trustpilot.com Sep 30, 2025

Vladimir Potic was very helpful in…

Vladimir Potic was very helpful in switching from virgin media to hyperoptic. We haven't yet e...

A
Adrian Widdowson
trustpilot.com Sep 30, 2025

Lazar Gajic did a great job of…

Lazar Gajic did a great job of explaining my renewal options and setting up my renewal. Very clea...

B
Barry Askew
trustpilot.com Sep 30, 2025

Dimitrije was very profeesional and…

Dimitrije was very profeesional and helpful so my transist...

A
Ahmad Shah
trustpilot.com Sep 30, 2025

Akeem is a very nice guy helped me a lot

Akeem is a very nice...

T
TH
trustpilot.com Sep 30, 2025

Great engineer

Great engineer, fast service,...

S
S J
trustpilot.com Sep 30, 2025

Efficient team

Everyone in the customer's sales...

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Conclusion

Customer feedback shows a clear pattern: many users praise fast installations, helpful agents and speedy engineer bookings, which often make onboarding straightforward. At the same time several reviews report serious reliability problems — long outages, slow speeds and cancelled or delayed engineer visits. A small number of customers question value when introductory prices change or speeds are reduced on renewal. If you are considering Hyperoptic, check local reliability reports and contract renewal terms, and prioritise areas where prompt engineer support matters to you.