Reviews split between quick, easy purchases at competitive prices and repeated accounts of faulty or misrepresented items. Many customers praise fast delivery, simple site navigation, and available payment options. Another stream describes failed deliveries, orders cancelled without notice, and slow or unresponsive returns. Several buyers also say items arrived without the expected warranty or with lower specifications than advertised.
Examples from available reviews (Mar 2022 – Mar 2026).
Was sold an OEM drive without warranty and faced poor returns and contact processes.
“the drive was an OEM model, meaning there’s no manufacturer’s warranty”
Parcel marked as signed but wrongly delivered; long delays resolving it.
“DHL then posted a photo of my package on a windowsill that was not a window on my house.”
Toshiba TV arrived on time in great condition with easy setup.
“Arrived on time and delivered in great condition.”
Easy-to-use website, good laptop deals, and reliable delivery.
“The website itself is easy to navigate”
Several reviews describe orders being cancelled, dispatches delayed, and refunds or returns being hard to secure. Some complaints point to staff mistakes and in‑store handling that left items unusable. A few positive reviews mention clear tracking and delivery that arrived promptly.
Customers often highlight competitive prices, free delivery, and strong offers on electronics. A small number mention prices dropping after purchase. Overall, value tends to depend on whether the item arrives as described.
Many reviewers describe an easy online purchase and a straightforward checkout, with some calling out PayPal and simple navigation. Delivery times vary: some praise next‑day or fast arrival, while others report multi‑day delays or split deliveries by van. A minority also mention software or handset setup problems after purchase.
A recurring set of negative reviews reports faulty or used items turning up, including damaged screens and products sold as new that looked used. Other reviewers say items matched the description and arrived in excellent condition. A small group also reports OEM products supplied without a manufacturer warranty.
Many complaints describe customer service that was slow, unhelpful, or unreachable when something went wrong. Fewer reviews praise clear pre‑installation details and proactive updates. Several complaints also mention paperwork mistakes and incorrect proof‑of‑delivery photos.
Reviews show a clear split between smooth, high‑satisfaction purchases and serious service breakdowns. Positive experiences depend on fast delivery and accurate listings. Negative ones focus on faulty or misdescribed items followed by slow or ineffective fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Quotes shortened · As of: March 2026
Store staff acted unprofessionally and sold unsuitable products.
“the store manager attempted to fix it by brutalising it with a screwdriver”
Parcel marked as signed but wrongly delivered; long delays resolving it.
“DHL then posted a photo of my package on a windowsill that was not a window on my house.”
Received TV with broken screen and experienced very poor customer service.
“They sent a television with a broken screen .”
Pre-ordered game arrived four days late; reviewer won't order again.
“Ended up coming 4 days after.”
Purchase was straightforward and PayPal accepted, though many larger drives were out of stock.
“Bought hard drives for nas was straightforward and glad could use PayPal”
Good price offer with free delivery.
“Great price offer & free delivery.”
Was sold an OEM drive without warranty and faced poor returns and contact processes.
“the drive was an OEM model, meaning there’s no manufacturer’s warranty”
Products reasonably priced, easy ordering and quick delivery.
“reasonably priced, easy to order, and quick delivery”
Poor communication and delivery inflexibility caused a very negative experience.
“Awful communication I couldn’t find any proper number related to my inquiry.”
Bought a television that was faulty and now awaiting collection and credit.
“I have a faulty television and waiting for a date when they will collect and then offer a credit”
Phone had software issues affecting contacts and display, offered replacement or update.
“there was a software issue with some of these handsets”
Received a used, non‑working Apple pen and EE failed to provide a refund.
“I was sold a ‘dud’, am £80 out of pocket and no-one will help.”
Order delayed, cancellation ignored, and dispatch was significantly late.
“Said Delivery 1-3 days, didn’t arrive so I put in a cancellation request which was ignored”
Very happy with TV purchase and smooth delivery at a great price.
“Very happy with my new TV.”
Toshiba TV arrived on time in great condition with easy setup.
“Arrived on time and delivered in great condition.”
Ordering was seamless and headphones were delivered as promised.
“The whole process was seamless and the headphones that I ordered arrived when promised.”
Received a lower‑spec tablet than advertised despite good condition.
“The item I received has 3Gb of RAM and 32Gb of inbuilt storage.”
TV order long overdue despite promised 2–3 day delivery.
“over a full week has now passed and still no sign of the tv.”
Headphones arrived quickly in excellent condition with great noise cancelling.
“They arrived after a few days in excellent as described condition.”
Bought a used phone sold as new and faced slow support for returns.
“bought used as new phone from them.”
Kept informed from order to delivery with competitive pricing.
“Very competitive pricing and good service.”
Great price and fast delivery resulted in an excellent experience.
“Excellent Great price Fast delivery”
Order was cancelled without notification and refund process was delayed.
“my order was cancelled without any notification.”
Item not received and email responses were excessively slow and unhelpful.
“Still yet to receive my item.”
Delivery took multiple days rather than next‑day as expected.
“I don't understand how EE take multiple days.”
Cheaper than competitors with speedy next‑day delivery.
“Cheaper than rivals. Speedy, next day delivery”
Ordering straightforward with prompt delivery and competitive pricing.
“Ordering a product from the EE Store website was straightforward”
Reviewer strongly advises avoiding EE.
“Don’t go anywhere near EE”
Found products cool, great value and excellent service.
“great value and excellent service”
Product matched expectations and reviewer is eager to use it.
“Just the right thing I was looking for”
Ordering was easy, delivery prompt, item packaged well and free.
“The bonus was that it was all free.”
BT and EE service was great and package arrived quickly.
“Great service from BT and EE package arrived quickly thank you”
Products good value, but order arrived split across two vans earlier than expected.
“would be 5 star but my order came at the same time in two different vans”
Received faulty TV and struggled to get a timely return or refund from EE.
“So still waiting to hear from them so I can return an item that I was sold that doesn't work.”
Reviewer had a good experience with no problems.
“Good experience no problems”
Customer service unresponsive and order whereabouts unknown.
“Customer service team not exist!Nobody can tell me where my order is.”
Price dropped significantly after purchase; couldn't get price match otherwise good.
“Good price reduction on speakers but after I ordered price was halved”
Damaged item delivered and slow, unresolved customer service response.
“Damaged item delivered, no number to call.”
Purchase was easy and reviewer hopes product will work well.
“Ease of purchase and hope product works well for some time”
Received good information before installation.
“Good info leading up to instalation.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
BT Shop is BT Group’s retail arm, selling broadband packages, BT TV set‑top boxes, mobile phones, routers, and accessories. The online store lists pay‑monthly and SIM‑only mobile plans as well as one‑off device purchases and home broadband deals. Product pages include technical specifications, plan comparisons, and payment options such as card and PayPal. BT Shop runs an online checkout and, in some areas, offers delivery and installation for home products.