Reviews Analysed
20
We Collect & Analyse Reviews
Transparent Communications
Experiences & Reviews
Transparent Communications is a UK-based online retailer and distributor of electronic hardware and accessories. The company supplies a range of IT and consumer electronics through an e-commerce channel, with services commonly including online ordering, delivery options and customer support. People researching reviews typically look for information about delivery performance, returns and warranty handling, pricing and pre-sales advice.
Overview & Key Metrics
Positive Sentiment
70%
Latest Review
15d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Many reviewers report fast, helpful pre-sales and post-sales support, while a notable subset report refused refunds and poor complaint handling.
Share
Mixed
25%
💰
Value for money
Several customers praise competitive prices and good deals, but a few report cancelled low-price orders or pricing errors that harmed the purchase.
Share
Mixed
5%
⚡
User experience
Multiple reviewers praise easy online ordering and prompt, often next-day delivery; some customers experienced delayed or missing expedited shipments.
Share
Strong
16%
🔧
Product quality
Many buyers say products arrive well packaged and perform as expected, whereas others received wrong models or items unsuitable for specific needs.
Share
Mixed
11%
📞
Communication
Positive accounts note proactive emails and helpful advisers; negative accounts describe unresponsiveness and lack of shipping or refund updates.
Share
Mixed
16%
⭐
Overall experience
Overall experiences diverge: many customers are satisfied with delivery and service, while a significant group report unresolved refunds and returns issues.
Share
Mixed
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Excellent service
"Excellent service, great prices and got the delivery out to u..."
Ian Aldridge
Trustpilot
Sep 30, 2025
Featured for: Quick delivery and good prices
Really impressed with the supporting customer care
"Really impressed - I placed an order for the last item in stock which was actually unavailable; I was really impressed with the comms from the company..."
Nick
Trustpilot
Sep 30, 2025
Featured for: Clear communication about backorder
SCAM - WONT REFUND £700 ORDER AFTER CANCELLATION
"I placed an order on 24th May for £754 which was then cancelled on 1st June prior to dispatch. I was then informed the refund would be processed asap...."
Sam Laval
Trustpilot
Sep 30, 2025
Featured for: Long unresolved refund, unresponsive
Not to be trusted! If you order... screenshot everything!
"I ordered a mid-range Viewsonic monitor. I was sent a value range monitor with a different SKU. When I pointed this out, they fist suggested I was con..."
Rich Harris
Trustpilot
Sep 30, 2025
Featured for: Wrong SKU sent; refused fulfilment
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
E
Elly
trustpilot.com
Sep 30, 2025
Excellent Service
Really helpful and quick to provide a quote for some touch screens and receipt pri...
C
Craig Pointon
trustpilot.com
Sep 30, 2025
Excellent pre-sales service
Excellent pre-sales serv...
I
Ian Aldridge
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, great prices and got the delivery out to u...
R
Richard
trustpilot.com
Sep 30, 2025
Simple ordering process and prompt…
Simple ordering process and prompt deliver...
V
Viral Patel
trustpilot.com
Sep 30, 2025
Great customer support and experience…
Great customer support and exp...
D
Debbie
trustpilot.com
Sep 30, 2025
Great product & service
Saw the TV we wanted, ordered online and received the...
S
Stanka Wixted
trustpilot.com
Sep 30, 2025
I bought a scanner from this company…
I bought a scanner based on their website claim that it scans “artworks with detail.” After testing, I found it unsuitable for my artwork needs and le...
a
alison
trustpilot.com
Sep 30, 2025
They gave me a great price on my…
They gave me a great price on my monitor and...
G
George
trustpilot.com
Sep 30, 2025
Disgusting
Disgusting ! Bought a pc power supply 3 months ago and the item just died. I spoke with them about warranty and they sent me to Asu...
S
Sam Laval
trustpilot.com
Sep 30, 2025
SCAM - WONT REFUND £700 ORDER AFTER CANCELLATION
I placed an order on 24th May for £754 which was then cancelled on 1st June prior to dispatch. I was then informed the refund would be processed asap....
N
Nick
trustpilot.com
Sep 30, 2025
Really impressed with the supporting customer care
Really impressed - I placed an order for the last item in stock which was actually unavailable; I was really impressed with the comms from the company...
J
Jan
trustpilot.com
Sep 30, 2025
Polite customer service but declined my…
Polite customer service but declined my order without any attempt to make things right due to an error in their internal system that showed a lower pr...
R
Rich Harris
trustpilot.com
Sep 30, 2025
Not to be trusted! If you order... screenshot everything!
I ordered a mid-range Viewsonic monitor. I was sent a value range monitor with a different SKU. When I pointed this out, they fist suggested I was con...
H
Harsh Vardhan
trustpilot.com
Sep 30, 2025
Minus 5 stars from me. Total amateurs!
If I could give them -5* I would. Ordered 2 Gaming PC Cases because they have extra £20 off from nearest competitor. Paid extra £10 for next day deliv...
J
Jonny Elliott
trustpilot.com
Sep 30, 2025
Ordered items with costly expedited…
Ordered items with costly expedited shipping for a Saturday delivery. Only had an order acknowledgement, no detail on shippi...
J
James Conway
trustpilot.com
Sep 30, 2025
Terrible Customer Service
Ordered a product which was not compatible which I wouldnt have known as the photo on the website did not display the connection type in the photo. I...
S
Sylvia Philpott
trustpilot.com
Sep 30, 2025
Fast and efficient delivery of a …
Fast and efficient delivery of...
J
Julian Phillips
trustpilot.com
Sep 30, 2025
Placed a few orders
Placed a few orders, items d...
N
Neal
trustpilot.com
Sep 30, 2025
excellent service
...
A
Adele Smith
trustpilot.com
Sep 30, 2025
Efficient service
Fairly easy to order online and also delivered much sooner...
Conclusion
Customer feedback for Transparent Communications is mixed. Many reviewers highlight fast delivery, straightforward online ordering and helpful pre-sales support. At the same time, several customers report serious issues: cancelled orders without timely refunds, unresponsive follow-up on large refunds and cases of wrong or unsuitable items being supplied. If you are considering a purchase, check order confirmations, the returns and refund policy, and keep records of listings and communications. For high-value or mission-critical buys, consider contacting support before purchasing or using a payment method with buyer protection.