Customer feedback for Transparent Communications is mixed. Many reviewers highlight fast delivery, straightforward online ordering and helpful pre-sales support. At the same time, several customers report serious issues: cancelled orders without timely refunds, unresponsive follow-up on large refunds and cases of wrong or unsuitable items being supplied. If you are considering a purchase, check order confirmations, the returns and refund policy, and keep records of listings and communications. For high-value or mission-critical buys, consider contacting support before purchasing or using a payment method with buyer protection.
Examples from available reviews (Sep 2012 – Feb 2026).
Excellent service, good prices and next-day delivery.
“Excellent service, great prices and got the delivery out to us the next day”
They communicated well about an out-of-stock item and handled backorder professionally.
“I was really impressed with the comms from the company”
They cancelled my order but have not refunded a £754 payment.
“SCAM - WONT REFUND £700 ORDER AFTER CANCELLATION”
They sent the wrong monitor SKU and are refusing to fulfil it.
“I was sent a value range monitor with a different SKU.”
Many reviewers report fast, helpful pre-sales and post-sales support, while a notable subset report refused refunds and poor complaint handling.
Several customers praise competitive prices and good deals, but a few report cancelled low-price orders or pricing errors that harmed the purchase.
Multiple reviewers praise easy online ordering and prompt, often next-day delivery; some customers experienced delayed or missing expedited shipments.
Many buyers say products arrive well packaged and perform as expected, whereas others received wrong models or items unsuitable for specific needs.
Positive accounts note proactive emails and helpful advisers; negative accounts describe unresponsiveness and lack of shipping or refund updates.
Overall experiences diverge: many customers are satisfied with delivery and service, while a significant group report unresolved refunds and returns issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (37) · resellerratings.com (15) · Quotes shortened · As of: February 2026
Steve in sales provided great service.
“Great service from Steve in sales.”
Dealt with the boss, received a great deal and very fast service.
“I dealt with the boss and got a great deal.”
The service was prompt and efficient throughout.
“prompt efficient service”
FedEx recorded a false delivery and Transparent delayed handling, later issuing a refund.
“the FedEx driver did not actually deliver the package”
They offer a personal, efficient service and good phone support.
“I'd say they offer a slightly more personal and efficient service than their rivals.”
Good value but returns are handled without compassion.
“The company offer no compassion if you want to return anything.”
Ordered a Dell SSD and received fast delivery at the best price.
“item was shipped on Thursday and delivered by DPD on Friday.”
Competitive pricing cheaper than Amazon with prompt, well-packaged delivery.
“cheaper than Amazon”
Good communication about the order and quick arrival at a keen price.
“The communication about the process of the order was good and it arrived quickly.”
Returned an unsuitable item but refund deducted £10 plus postage, causing dissatisfaction.
“eventually Transparent said that they would accept the return minus £10 and I had to pay the postage!!”
Spoke to a helpful human, received Saturday delivery on time and was happy.
“Phoned them up, spoke to an actual human, had what I wanted”
Received exactly what I wanted quickly, with no waiting.
“Exactly what I wanted and arrived very quickly so no waiting”
Competitive pricing, packaging damaged in transit but product seems fine.
“Although packaging was damaged when arrived, I assume this was due to carrier.”
Two orders arrived within 48 hours; good stock and product quality.
“items arriving within 48 hours of ordering.”
Pleasant experience with quick delivery and very pleasant customer service.
“i had a very pleasant experience with company quick delivery and very pleasant customer service i don’t really have a bad word about them”
Team proactively resolved an accidental duplicate order and delivered quickly.
“A member of the team went out of their way to contact me and resolve the issue.”
Kaya advised and created a package deal; item arrived next day and works.
“She even made a specific package deal and uploaded it to the website for me.”
They provided quick quotes and prompt delivery, leaving us satisfied.
“Products arrived promptly and we've been very happy with them.”
Pre-sales service, delivery and prices were excellent.
“Excellent pre-sales service, delivery and prices.”
Excellent service, good prices and next-day delivery.
“Excellent service, great prices and got the delivery out to us the next day”
Ordering was simple and delivery of the plug was prompt.
“Simple ordering process and prompt delivery of the Verbatim Charging Plug I ordered.”
Customer support from Kaya and the team was great.
“Great customer support and experience with Kaya and the team.”
Ordered a TV online and received it next day, satisfied.
“Saw the TV we wanted, ordered online and received the next day.”
They refused a full refund for a returned scanner, despite cancellation rights.
“the company refused a full refund”
They offered a great price and next-day delivery on my monitor.
“They gave me a great price on my monitor and delivered it the next day.”
Power supply failed after three months and warranty support was poor.
“Bought a pc power supply 3 months ago and the item just died.”
They cancelled my order but have not refunded a £754 payment.
“SCAM - WONT REFUND £700 ORDER AFTER CANCELLATION”
They communicated well about an out-of-stock item and handled backorder professionally.
“I was really impressed with the comms from the company”
Polite service, but my order was declined without remedy for a pricing error.
“Polite customer service but declined my order without any attempt to make things right”
They sent the wrong monitor SKU and are refusing to fulfil it.
“I was sent a value range monitor with a different SKU.”
Order was delayed due to a pricing glitch and communication was lacking.
“No email updates, no items arrived even after 3 working days.”
Paid for expedited Saturday delivery but the items did not arrive on time.
“The items never arrived on site on the Saturday.”
Received incompatible product and faced a high restocking fee, causing frustration.
“restocking fee is higher than the products cost (£15)”
Received a quality product with fast, efficient delivery; very pleased.
“Fast and efficient delivery of a quality product.”
Multiple orders were delivered on time and service was very good.
“Placed a few orders, items delivered on time Very Good!!”
They provided excellent service and support.
“excellent service”
Ordering was straightforward, delivery early, and the product was well packaged.
“Fairly easy to order online and also delivered much sooner than expected.”
Received a camera dead on arrival and was forced to pursue manufacturer RMAs.
“Purchased a ubiquity camera from them which was dead on arrival”
They cancelled my laptop order due to a pricing error and offered no compensation.
“there was a pricing error and so I’m not getting my laptop.”
Received the wrong cable and was unable to secure a refund or return.
“they wouldn't offer a refund and that the cable I needed they didn't stock.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Transparent Communications is a UK-based online retailer and distributor of electronic hardware and accessories. The company supplies a range of IT and consumer electronics through an e-commerce channel, with services commonly including online ordering, delivery options and customer support. People researching reviews typically look for information about delivery performance, returns and warranty handling, pricing and pre-sales advice.