Many reviewers mention quick fulfilment, keen pricing, and helpful phone support. Several describe personal contact from sales staff and dispatch the same day or the next. Another group reports orders being cancelled, refunds not paid, and strict restocking deductions. Multiple reviews also cite product failures and a hard-to-resolve warranty or RMA process.
Examples from available reviews (Sep 2012 – Mar 2026).
Ordered a Dell SSD and received fast delivery at the best price.
“item was shipped on Thursday and delivered by DPD on Friday.”
Kaya advised and created a package deal; item arrived next day and works.
“She even made a specific package deal and uploaded it to the website for me.”
They cancelled my order but have not refunded a £754 payment.
“SCAM - WONT REFUND £700 ORDER AFTER CANCELLATION”
Received a camera dead on arrival and was forced to pursue manufacturer RMAs.
“Purchased a ubiquity camera from them which was dead on arrival”
Reviewers often point to quick quotes, fast dispatch, and staff who go out of their way to fix problems. Others describe cancelled orders, incorrect items being sent, and refusals to replace goods or issue refunds. Many customers see reliable frontline help, while others are left with unresolved fulfilment problems.
Customers regularly mention competitive prices and deals that beat major marketplaces. Several reviews question the value when refunds are reduced, restocking fees are charged, or cancelled orders are not refunded. The price edge comes up often, but returns and refund handling sometimes weaken it.
Many reviewers describe an easy online ordering process and fast delivery with little waiting. Other accounts mention missing tracking emails and next-day deliveries that arrive late or not at all. For many, orders run smoothly; for others, visibility and updates fall short at times.
Many customers say items arrived in good condition and worked as expected. Several reviews describe major faults on arrival, failures soon after, and the need to chase manufacturer RMAs. Overall, reports show both dependable products and isolated but high-impact quality issues.
Numerous reviews praise proactive updates, help from named staff, and clear information about backorders. Some reviewers report weak communication, missing tracking details, and slow replies once problems start. Communication stands out as a strength for many, but becomes a key pain point for others.
Reviews split sharply between very positive experiences and serious complaint clusters. Happy customers focus on speed, pricing, and helpful staff. Negative accounts concentrate on cancellations, refunds that are not resolved, returns handling, and warranty issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (37) · resellerratings.com (15) · Quotes shortened · As of: March 2026
Steve in sales provided great service.
“Great service from Steve in sales.”
Dealt with the boss, received a great deal and very fast service.
“I dealt with the boss and got a great deal.”
The service was prompt and efficient throughout.
“prompt efficient service”
FedEx recorded a false delivery and Transparent delayed handling, later issuing a refund.
“the FedEx driver did not actually deliver the package”
They offer a personal, efficient service and good phone support.
“I'd say they offer a slightly more personal and efficient service than their rivals.”
Good value but returns are handled without compassion.
“The company offer no compassion if you want to return anything.”
Ordered a Dell SSD and received fast delivery at the best price.
“item was shipped on Thursday and delivered by DPD on Friday.”
Competitive pricing cheaper than Amazon with prompt, well-packaged delivery.
“cheaper than Amazon”
Good communication about the order and quick arrival at a keen price.
“The communication about the process of the order was good and it arrived quickly.”
Returned an unsuitable item but refund deducted £10 plus postage, causing dissatisfaction.
“eventually Transparent said that they would accept the return minus £10 and I had to pay the postage!!”
Spoke to a helpful human, received Saturday delivery on time and was happy.
“Phoned them up, spoke to an actual human, had what I wanted”
Received exactly what I wanted quickly, with no waiting.
“Exactly what I wanted and arrived very quickly so no waiting”
Competitive pricing, packaging damaged in transit but product seems fine.
“Although packaging was damaged when arrived, I assume this was due to carrier.”
Two orders arrived within 48 hours; good stock and product quality.
“items arriving within 48 hours of ordering.”
Pleasant experience with quick delivery and very pleasant customer service.
“i had a very pleasant experience with company quick delivery and very pleasant customer service i don’t really have a bad word about them”
Team proactively resolved an accidental duplicate order and delivered quickly.
“A member of the team went out of their way to contact me and resolve the issue.”
Kaya advised and created a package deal; item arrived next day and works.
“She even made a specific package deal and uploaded it to the website for me.”
They provided quick quotes and prompt delivery, leaving us satisfied.
“Products arrived promptly and we've been very happy with them.”
Pre-sales service, delivery and prices were excellent.
“Excellent pre-sales service, delivery and prices.”
Excellent service, good prices and next-day delivery.
“Excellent service, great prices and got the delivery out to us the next day”
Ordering was simple and delivery of the plug was prompt.
“Simple ordering process and prompt delivery of the Verbatim Charging Plug I ordered.”
Customer support from Kaya and the team was great.
“Great customer support and experience with Kaya and the team.”
Ordered a TV online and received it next day, satisfied.
“Saw the TV we wanted, ordered online and received the next day.”
They refused a full refund for a returned scanner, despite cancellation rights.
“the company refused a full refund”
They offered a great price and next-day delivery on my monitor.
“They gave me a great price on my monitor and delivered it the next day.”
Power supply failed after three months and warranty support was poor.
“Bought a pc power supply 3 months ago and the item just died.”
They cancelled my order but have not refunded a £754 payment.
“SCAM - WONT REFUND £700 ORDER AFTER CANCELLATION”
They communicated well about an out-of-stock item and handled backorder professionally.
“I was really impressed with the comms from the company”
Polite service, but my order was declined without remedy for a pricing error.
“Polite customer service but declined my order without any attempt to make things right”
They sent the wrong monitor SKU and are refusing to fulfil it.
“I was sent a value range monitor with a different SKU.”
Order was delayed due to a pricing glitch and communication was lacking.
“No email updates, no items arrived even after 3 working days.”
Paid for expedited Saturday delivery but the items did not arrive on time.
“The items never arrived on site on the Saturday.”
Received incompatible product and faced a high restocking fee, causing frustration.
“restocking fee is higher than the products cost (£15)”
Received a quality product with fast, efficient delivery; very pleased.
“Fast and efficient delivery of a quality product.”
Multiple orders were delivered on time and service was very good.
“Placed a few orders, items delivered on time Very Good!!”
They provided excellent service and support.
“excellent service”
Ordering was straightforward, delivery early, and the product was well packaged.
“Fairly easy to order online and also delivered much sooner than expected.”
Received a camera dead on arrival and was forced to pursue manufacturer RMAs.
“Purchased a ubiquity camera from them which was dead on arrival”
They cancelled my laptop order due to a pricing error and offered no compensation.
“there was a pricing error and so I’m not getting my laptop.”
Received the wrong cable and was unable to secure a refund or return.
“they wouldn't offer a refund and that the cable I needed they didn't stock.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Transparent Communications is a UK supplier of communications and IT equipment. It runs an online store and also serves business account customers. Product pages list technical specifications and include warranty references for the items shown. The site offers contact by email and business phone lines for pre-sales and account questions.