Customer feedback for Transparent Communications is mixed. Many reviewers highlight fast delivery, straightforward online ordering and helpful pre-sales support. At the same time, several customers report serious issues: cancelled orders without timely refunds, unresponsive follow-up on large refunds and cases of wrong or unsuitable items being supplied. If you are considering a purchase, check order confirmations, the returns and refund policy, and keep records of listings and communications. For high-value or mission-critical buys, consider contacting support before purchasing or using a payment method with buyer protection.
Examples from available reviews (Oct 2025).
Excellent service, great prices and got the delivery out to u...
Really impressed with the supporting customer care - Really impressed - I placed an order for the last item in stock which was actually unavailable; I was really impressed with the comms from the company...
SCAM - WONT REFUND £700 ORDER AFTER CANCELLATION - I placed an order on 24th May for £754 which was then cancelled on 1st June prior to dispatch. I was then informed the refund would be processed asap....
Not to be trusted! If you order... screenshot everything! - I ordered a mid-range Viewsonic monitor. I was sent a value range monitor with a different SKU. When I pointed this out, they fist suggested I was con...
Many reviewers report fast, helpful pre-sales and post-sales support, while a notable subset report refused refunds and poor complaint handling.
Several customers praise competitive prices and good deals, but a few report cancelled low-price orders or pricing errors that harmed the purchase.
Multiple reviewers praise easy online ordering and prompt, often next-day delivery; some customers experienced delayed or missing expedited shipments.
Many buyers say products arrive well packaged and perform as expected, whereas others received wrong models or items unsuitable for specific needs.
Positive accounts note proactive emails and helpful advisers; negative accounts describe unresponsiveness and lack of shipping or refund updates.
Overall experiences diverge: many customers are satisfied with delivery and service, while a significant group report unresolved refunds and returns issues.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
Excellent Service - Really helpful and quick to provide a quote for some touch screens and receipt pri...
Excellent pre-sales service
Excellent service, great prices and got the delivery out to u...
Simple ordering process and prompt deliver...
Great customer support and experience…
Great product & service - Saw the TV we wanted, ordered online and received the...
I bought a scanner based on their website claim that it scans “artworks with detail.” After testing, I found it unsuitable for my artwork needs and le...
They gave me a great price on my monitor and...
Disgusting - Disgusting ! Bought a pc power supply 3 months ago and the item just died. I spoke with them about warranty and they sent me to Asu...
SCAM - WONT REFUND £700 ORDER AFTER CANCELLATION - I placed an order on 24th May for £754 which was then cancelled on 1st June prior to dispatch. I was then informed the refund would be processed asap....
Really impressed with the supporting customer care - Really impressed - I placed an order for the last item in stock which was actually unavailable; I was really impressed with the comms from the company...
Polite customer service but declined my order without any attempt to make things right due to an error in their internal system that showed a lower pr...
Not to be trusted! If you order... screenshot everything! - I ordered a mid-range Viewsonic monitor. I was sent a value range monitor with a different SKU. When I pointed this out, they fist suggested I was con...
Minus 5 stars from me. Total amateurs! - If I could give them -5* I would. Ordered 2 Gaming PC Cases because they have extra £20 off from nearest competitor. Paid extra £10 for next day deliv...
Ordered items with costly expedited shipping for a Saturday delivery. Only had an order acknowledgement, no detail on shippi...
Terrible Customer Service - Ordered a product which was not compatible which I wouldnt have known as the photo on the website did not display the connection type in the photo. I...
Fast and efficient delivery of a …
Placed a few orders, items d...
excellent service - ...
Efficient service - Fairly easy to order online and also delivered much sooner...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Transparent Communications is a UK-based online retailer and distributor of electronic hardware and accessories. The company supplies a range of IT and consumer electronics through an e-commerce channel, with services commonly including online ordering, delivery options and customer support. People researching reviews typically look for information about delivery performance, returns and warranty handling, pricing and pre-sales advice.