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We Collect & Analyse Reviews

Fasthosts
Experiences & Reviews

Fasthosts is a UK web hosting and domain registrar serving individuals and small businesses. Offerings typically include shared web hosting, email hosting, VPS/cloud options, domain registration and management tools, plus support channels and control‑panel features relevant to site management.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 20d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Reviewers most often report reliable hosting and successful technical fixes; a small minority raised issues about limited out‑of‑hours technical support.

Share
11%
Strong
💰

Value for money

Only a few reviewers mention price: those that do highlight competitive plans and one instance of a discount when switching packages.

Share
4%
Mixed

User experience

Users describe an easy website and setup, clear step‑by‑step help, and respectful, patient support that made onboarding straightforward.

Share
9%
Strong
🔧

Product quality

A small number of reviewers comment on technical elements (DNS, A/TXT records) and uptime; these mentions are positive but limited in number.

Share
5%
Mixed
📞

Communication

Most reviews praise named agents, quick replies and patient, clear assistance; one review criticised scripted offshore calls and restricted hours.

Share
35%
Strong

Overall experience

The majority express satisfaction or long‑term loyalty, often citing helpful support; a minority report severe problems when support was unavailable.

Share
37%
Strong

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

Q
Qamer
trustpilot.com Sep 30, 2025

Amazing service

Amazing service. Lawrence has taken the tim...

N
Nicola paterson
trustpilot.com Sep 30, 2025

Andrea was really helpful

Andrea was really helpful, didn’t rush me and took...

R
Reza Toghraee
trustpilot.com Sep 30, 2025

Giving 10 star to Climen

Giving 10 star to Climen ! She helped me to get back access to my account, She went extra mile to help me...

L
Lee Jones
trustpilot.com Sep 30, 2025

I wanted to downgrade my web hosting to…

I wanted to downgrade my web hosting to email hosting only, and Almond Brexale Tello explained everything to me really well, and also made sure to hig...

A
AJ G
trustpilot.com Sep 30, 2025

Fine until something goes wrong and then they are no use at all

Website down - customer service are as much use as a chocolate teapot. No out of hours...

J
Jenny Lewis
trustpilot.com Sep 30, 2025

REY P was fantastic with his help

REY P was fantastic with his help, very clear advice on my txt prob...

P
Paul
trustpilot.com Sep 30, 2025

I love it when tech companies manage to…

I love it when tech companies manage to fix your problems, that are probably r...

T
Terry Williams
trustpilot.com Sep 30, 2025

From a long-time client of FastHosts

I've been a client of Fasthosts for close to 25 years. I'm not a highly gifted technical individual, and I've always appreciated the help I've receive...

D
David Auston
trustpilot.com Sep 30, 2025

Can't fault support

Had an issue with an invoice and Ian helped me with it w...

G
Graham Beadle
trustpilot.com Sep 30, 2025

Kate was Great!

Prompt reply without waiting too long. Kate was very patient and allowed m...

B
Barney
trustpilot.com Sep 30, 2025

Glenn Contawe

Glenn Contawe, gave me clear and helpful...

D
Dinnes McArthur
trustpilot.com Sep 30, 2025

Query on Nameserver and 'A' Record pointing.

I found that Kate (Fasthosts Agent) was knowledgeable on subj...

K
Kaia
trustpilot.com Sep 30, 2025

Thank you Ian! :)

Ian was very helpful and sorted out my enq...

A
Alex
trustpilot.com Sep 30, 2025

Mark is an absolute angel

Mark is an absolute angel, managed to...

P
Pauline
trustpilot.com Sep 30, 2025

Jonathan was extremely patient

Jonathan was extremely patient - even though it took one a...

K
Karl Naumann
trustpilot.com Sep 30, 2025

Jayrus in Customer service helped an…

Jayrus in Customer service...

N
Nick Smith
trustpilot.com Sep 30, 2025

Excellent customer service from Almond Brexale Tello

Almond Brexale Tello very quickly grasped what my enquiry was about an...

W
Wez Clark
trustpilot.com Sep 30, 2025

Super fast

Super fast, super helpful. T...

M
Michael Beech CIMA Dip MA FMAAT
trustpilot.com Sep 30, 2025

Very good and helpful adviser Glenn…

Very good and helpful...

S
Stephen Marshall
trustpilot.com Sep 30, 2025

Solid firm to work with.

...

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Conclusion

Customer feedback is dominated by praise for individual support agents: reviewers frequently name staff, report quick responses and patient, technical help. Several users also value uptime and reliable problem resolution. A single recurring concern is limited out‑of‑hours or scripted phone support when urgent technical issues occur. Few reviewers discuss pricing, but those who do note competitive plans or occasional discounts. For prospective customers, these reviews suggest strong day‑to‑day support and reliability, with a caveat to confirm out‑of‑hours support needs before committing.