Reviews Analysed
21
We Collect & Analyse Reviews
Fasthosts
Experiences & Reviews
Fasthosts is a UK web hosting and domain registrar serving individuals and small businesses. Offerings typically include shared web hosting, email hosting, VPS/cloud options, domain registration and management tools, plus support channels and control‑panel features relevant to site management.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
20d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers most often report reliable hosting and successful technical fixes; a small minority raised issues about limited out‑of‑hours technical support.
Share
Strong
11%
💰
Value for money
Only a few reviewers mention price: those that do highlight competitive plans and one instance of a discount when switching packages.
Share
Mixed
4%
⚡
User experience
Users describe an easy website and setup, clear step‑by‑step help, and respectful, patient support that made onboarding straightforward.
Share
Strong
9%
🔧
Product quality
A small number of reviewers comment on technical elements (DNS, A/TXT records) and uptime; these mentions are positive but limited in number.
Share
Mixed
5%
📞
Communication
Most reviews praise named agents, quick replies and patient, clear assistance; one review criticised scripted offshore calls and restricted hours.
Share
Strong
35%
⭐
Overall experience
The majority express satisfaction or long‑term loyalty, often citing helpful support; a minority report severe problems when support was unavailable.
Share
Strong
37%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2023 – September 2025).
A smooth Experience With 'FastHosts', thanks for Great Service support when really required
"I recently tried out Fasthosts for some hosting needs and I must say I'm impressed. Their website was easy to navigate and their services were clearly laid out, so it was simple to find what I needed. After signing up, I had a few questions about getting started and reached out to customer support via email. To my surprise, the response time was very quick - only a couple of minutes had passed before receiving an informative reply from a real person. Their staff is knowledgeable and patient; they went above and beyond in answering all my inquiries. One thing that stood out during my experience with Fasthosts is their reliability. My website was up almost 100% of the time, which helped me avoid any embarrassing downtime or frustrated customers. And if something did go wrong unexpectedly, their team immediately tackled the problem at hand till solved. Overall, as someone new to hosting websites myself,'Fasthosts' has been an excellent choice due to being reliable keepingmy life hassle-free due amazingbe best-in-class support whenever needed.Their competitive pricing can't hurt either! Highly recommended affordable solution- especially For those who have little experience dealing with domain names/domains/hosting"
Prof. Caesar Harvey
Collected.reviews
Mar 01, 2023
Featured for: mentions reliability, pricing, onboarding
From a long-time client of FastHosts
"I've been a client of Fasthosts for close to 25 years. I'm not a highly gifted technical individual, and I've always appreciated the help I've receive..."
Terry Williams
Trustpilot
Sep 30, 2025
Featured for: long‑term client, 24/7 support praise
Fine until something goes wrong and then they are no use at all
"Website down - customer service are as much use as a chocolate teapot. No out of hours..."
AJ G
Trustpilot
Sep 30, 2025
Featured for: criticises out‑of‑hours and support
I wanted to downgrade my web hosting to…
"I wanted to downgrade my web hosting to email hosting only, and Almond Brexale Tello explained everything to me really well, and also made sure to hig..."
Lee Jones
Trustpilot
Sep 30, 2025
Featured for: downgrade help, discount saved money
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Q
Qamer
trustpilot.com
Sep 30, 2025
Amazing service
Amazing service. Lawrence has taken the tim...
N
Nicola paterson
trustpilot.com
Sep 30, 2025
Andrea was really helpful
Andrea was really helpful, didn’t rush me and took...
R
Reza Toghraee
trustpilot.com
Sep 30, 2025
Giving 10 star to Climen
Giving 10 star to Climen ! She helped me to get back access to my account, She went extra mile to help me...
L
Lee Jones
trustpilot.com
Sep 30, 2025
I wanted to downgrade my web hosting to…
I wanted to downgrade my web hosting to email hosting only, and Almond Brexale Tello explained everything to me really well, and also made sure to hig...
A
AJ G
trustpilot.com
Sep 30, 2025
Fine until something goes wrong and then they are no use at all
Website down - customer service are as much use as a chocolate teapot. No out of hours...
J
Jenny Lewis
trustpilot.com
Sep 30, 2025
REY P was fantastic with his help
REY P was fantastic with his help, very clear advice on my txt prob...
P
Paul
trustpilot.com
Sep 30, 2025
I love it when tech companies manage to…
I love it when tech companies manage to fix your problems, that are probably r...
T
Terry Williams
trustpilot.com
Sep 30, 2025
From a long-time client of FastHosts
I've been a client of Fasthosts for close to 25 years. I'm not a highly gifted technical individual, and I've always appreciated the help I've receive...
D
David Auston
trustpilot.com
Sep 30, 2025
Can't fault support
Had an issue with an invoice and Ian helped me with it w...
G
Graham Beadle
trustpilot.com
Sep 30, 2025
Kate was Great!
Prompt reply without waiting too long. Kate was very patient and allowed m...
B
Barney
trustpilot.com
Sep 30, 2025
Glenn Contawe
Glenn Contawe, gave me clear and helpful...
D
Dinnes McArthur
trustpilot.com
Sep 30, 2025
Query on Nameserver and 'A' Record pointing.
I found that Kate (Fasthosts Agent) was knowledgeable on subj...
K
Kaia
trustpilot.com
Sep 30, 2025
Thank you Ian! :)
Ian was very helpful and sorted out my enq...
A
Alex
trustpilot.com
Sep 30, 2025
Mark is an absolute angel
Mark is an absolute angel, managed to...
P
Pauline
trustpilot.com
Sep 30, 2025
Jonathan was extremely patient
Jonathan was extremely patient - even though it took one a...
K
Karl Naumann
trustpilot.com
Sep 30, 2025
Jayrus in Customer service helped an…
Jayrus in Customer service...
N
Nick Smith
trustpilot.com
Sep 30, 2025
Excellent customer service from Almond Brexale Tello
Almond Brexale Tello very quickly grasped what my enquiry was about an...
W
Wez Clark
trustpilot.com
Sep 30, 2025
Super fast
Super fast, super helpful. T...
M
Michael Beech CIMA Dip MA FMAAT
trustpilot.com
Sep 30, 2025
Very good and helpful adviser Glenn…
Very good and helpful...
S
Stephen Marshall
trustpilot.com
Sep 30, 2025
Solid firm to work with.
...
Conclusion
Customer feedback is dominated by praise for individual support agents: reviewers frequently name staff, report quick responses and patient, technical help. Several users also value uptime and reliable problem resolution. A single recurring concern is limited out‑of‑hours or scripted phone support when urgent technical issues occur. Few reviewers discuss pricing, but those who do note competitive plans or occasional discounts. For prospective customers, these reviews suggest strong day‑to‑day support and reliability, with a caveat to confirm out‑of‑hours support needs before committing.