Reviews Analysed
20
We Collect & Analyse Reviews
1pBroadband
Experiences & Reviews
1pBroadband is a UK consumer internet provider that markets fixed‑term broadband plans for home users. It typically supplies routers and arranges full‑fibre or fibre‑to‑cabinet installations, often with set promotional prices and defined contract terms. Customers research 1pBroadband when looking for low‑cost broadband deals, contract length options and installation support in the UK market.
Overview & Key Metrics
Positive Sentiment
55%
Latest Review
15d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Most reviewers describe smooth installations and generally stable connections; a minority report delays to activation or intermittent slowdowns during evenings.
Share
Strong
19%
💰
Value for money
Several customers praise low introductory prices and no midterm rises; others report unexpected bill increases and perceived unfair contract charges.
Share
Mixed
9%
⚡
User experience
User experiences are split: many find setup straightforward, while a comparable number report frustrating interactions over billing, porting and support responsiveness.
Share
Mixed
22%
🔧
Product quality
Connection speeds and supplied routers are frequently described as satisfactory or very fast, but a subset report lower‑than‑expected throughput and outages.
Share
Mixed
13%
📞
Communication
Communication and customer support are common pain points: many cite long waits, unanswered emails, voicemail cut‑offs and difficulty resolving billing or porting issues.
Share
Weak
15%
⭐
Overall experience
Overall opinions are mixed: numerous 5‑star reports of good service and value, contrasted by several detailed complaints about service contact and contract terms.
Share
Mixed
22%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
18 month 200Mb/s full fibre broadband…
"18 month 200Mb/s full fibre broadband at £27/month, with no mid term price increases, brilliant deal. I received my new router very quickly and the op..."
Stephen (York)
Trustpilot
Sep 30, 2025
Featured for: Good value, installation positive
Seriously, don't do it.
"I used 1pbroadband for a year and that was enough to decide to leave and never go near them again. The connection itself was actually great - new conn..."
Omar Smith
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint about policies
Being charged after changing provider. Impossible to contact...
"I moved away from 1p last month using a switching service. I am still being charged by 1p broadband and they are impossible to contact. Emails go unan..."
Stephen Soady
Trustpilot
Sep 30, 2025
Featured for: Charges after switching, unreachable
Good value with a straightforward switchover.
"I switched to 1p from another Full Fibre provider and it went very smoothly indeed. Swapping the routers over was painless and my new Internet..."
Damian
Trustpilot
Sep 30, 2025
Featured for: Smooth switchover and savings
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
D
Damian
trustpilot.com
Sep 30, 2025
Good value with a straightforward switchover.
I switched to 1p from another Full Fibre provider and it went very smoothly indeed. Swapping the routers over was painless and my new Internet...
O
Omar Smith
trustpilot.com
Sep 30, 2025
Seriously, don't do it.
I used 1pbroadband for a year and that was enough to decide to leave and never go near them again. The connection itself was actually great - new conn...
D
Dawn Devereux
trustpilot.com
Sep 30, 2025
Excellent Easy to call or email the company
Easy to call or email the company, issues sorted quickly, gi...
M
Mr D Jones
trustpilot.com
Sep 30, 2025
Change better than a rest.
A family member changed their broadband. As I was looking to change also, they told me about 1p broadband and they were very pleased with the service....
L
Levi Roots
trustpilot.com
Sep 30, 2025
Delivered the product and connexions on…
Delivered the product and conne...
F
Frank
trustpilot.com
Sep 30, 2025
1p broadband provides a relatively…
1p broadband provides a relatively stable service with few dropouts and downtime. The problems start when you contact customer service. Long waits and...
M
Martin Powell
trustpilot.com
Sep 30, 2025
plug and go
Just follow the instruct...
K
Karl
trustpilot.com
Sep 30, 2025
I moved away from 1p last month using a…
I moved away from 1p last month using a switching service. I am still being charged by 1p broadband and they are impossible to c...
C
Customer
trustpilot.com
Sep 30, 2025
Pleased, so far.
new customer. Very good, so far. Quick, trouble fr...
T
Tom
trustpilot.com
Sep 30, 2025
Like good customer service?. . go elsewhere!
Have been with them for broadband/landline service for last 18 months. After reporting slower than expected connection speeds (I'm 40-50m from the exc...
S
Scott
trustpilot.com
Sep 30, 2025
moved away from 1p last month using a…
moved away from 1p last month using a switching...
S
Stephen Soady
trustpilot.com
Sep 30, 2025
Being charged after changing provider. Impossible to contact...
I moved away from 1p last month using a switching service. I am still being charged by 1p broadband and they are impossible to contact. Emails go unan...
E
ELVIS BURTON
trustpilot.com
Sep 30, 2025
Thank you very happy with the 1p…
Thank you very happy with the 1p broadband ser...
m
maria Poole
trustpilot.com
Sep 30, 2025
Many thks again it's fab grt service…
Many thks again it's fab grt serv...
S
Stephen (York)
trustpilot.com
Sep 30, 2025
18 month 200Mb/s full fibre broadband…
18 month 200Mb/s full fibre broadband at £27/month, with no mid term price increases, brilliant deal. I received my new router very quickly and the op...
A
Andrew Preston
trustpilot.com
Sep 30, 2025
Ok..., but.
I took out an 18 month broadband contract with 1PBroadband. Paid upfront the £25. Went live on 7th December 2023. 18 payments later, with the 18th pay...
n
nick kellam
trustpilot.com
Sep 30, 2025
Extremely bad customer service
Extremely bad customer service, over 9 days to get my broadband working,...
C
Catherine Mcdermott
trustpilot.com
Sep 30, 2025
Great service
Great service, customer support quick...
n
nick kellam
trustpilot.com
Sep 30, 2025
Have been waiting for 7 days now to get…
Have been waiting for 7 days now to get connected, still waiting no customer service calls to let me k...
E
Edd-Balls
trustpilot.com
Sep 30, 2025
Do Your Homework And Take Heed
Background: For those unaware, 1p Broadband is a wholly owned franchised subsidiary of Utility Warehouse. In essence apart from taking your hard earne...
Conclusion
Reviews show that 1pBroadband can deliver fast full‑fibre connections and a straightforward installation experience for many customers, with several citing clear cost savings on advertised tariffs. However, recurring issues appear around customer support, billing practices and contract terms—examples include delayed porting, unexpected charges after switching, and difficulties reaching support by phone or email. Prospective customers should read the contract terms closely, confirm how exit charges and annual price changes are applied, and ensure porting procedures meet their needs. If reliable and responsive customer service is a priority, compare alternatives or check independent dispute‑resolution options before signing.