Many customers describe a fast setup and strong Wi‑Fi at home. A common downside is being unable to reach support and seeing unexpected charges after switching or during contracts. Some reviewers mention incorrect setup, such as a missing landline, while others point to friendly staff and quick fixes.
Examples from available reviews (Sep 2025 – Mar 2026).
Installation was prompt and setup was straightforward with everything working.
“Everything you said you would do you did promptly and properly”
Very fast WiFi and reviewer highly recommends the service.
“very fast WiFi”
Reviewer warns that customer support is non-existent.
“Non existent customer support, avoid”
Still being charged after switching provider and cannot contact them.
“moved away from 1p last month using a switching service. I am still being charged by 1p broadband”
Several reviews mention on-time deliveries and easy installations. Another clear theme is incorrect setup, including the wrong package and a lost landline. Some customers report delayed activation and hardware-return penalties taken from their accounts.
Many reviewers mention surprise charges such as roaming fees, mid-contract price rises, and early-exit costs. Others say the full‑fibre deals are competitively priced with fixed monthly rates, and that the transfer went smoothly. Complaints also repeat about refunds being disputed and charge reversals being refused.
Many customers say setup was simple by following the instructions, and that router swaps were hassle-free. A smaller but noticeable group reports long waits to get connected and troubleshooting that dragged on for days. A few reviews also say the promised speeds did not match what they got.
Several reviews praise the router and signal strength, with some calling the Wi‑Fi very fast. When the service is up, customers often describe the connection as stable. A minority mention speeds that fluctuate or come in below expectations.
A strong set of negative reviews says support was unreachable or missing, and that billing stayed unresolved after switching providers. Several people say they could not contact the company and planned to dispute charges with their bank. Other reviewers, though, describe easy phone or email contact and quick responses.
Reviews split between high satisfaction with installation and speed, and deep frustration over support and billing. The same pattern repeats: praise for the technical setup alongside complaints about account handling. People often describe either quick solutions or issues that stayed unresolved for a long time.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Quotes shortened · As of: March 2026
Long-time mobile customer now satisfied with broadband service.
“all aspects of my broadband are tip top”
Reviewer warns that customer support is non-existent.
“Non existent customer support, avoid”
Advertising suggested landline included, but reviewer now pays extra.
“Advertising led me to believe a land line was included in my contract”
Received wrong package without a phone line and couldn't change it.
“Good Broadband but gave me the wrong package without a phone line”
Could not get full fibre without disrupting tenant and lost landline.
“Speaks for itself when they then stole my landline which they promised I could keep.”
Installation was prompt and setup was straightforward with everything working.
“Everything you said you would do you did promptly and properly”
Unexpected roaming charge abroad and customer service refused refund.
“they charged me £12 for a few minutes data”
Connection and router are good, but setup communication was poor.
“The connection is solid (via talktalk) and the router is excellent”
Initially good service, later charged £50 for unreturned routers due to poor communication.
“take £50 from my bank as compensation for the routers that were not returned”
Switching was straightforward and the connection works well.
“Swapping the routers over was painless”
Customer service and contract terms were poor and inflexible.
“customer service is terrible for the most part.”
Company is easily reachable and resolves issues quickly.
“Easy to call or email the company”
Switched based on family recommendation and are very happy.
“we are also really happy and pleased with the service we have received.”
Product and connections were delivered on time.
“Delivered the product and connexions on time.”
Stable connection but experienced unexpected price increases and poor support.
“Beware of mid-contact price hikes after the minimum term.”
Setup was simple by following the instructions.
“Just follow the instructions, and away you go!!!!”
Still being charged after switching and the company is unreachable.
“I am still being charged by 1p broadband and they are impossible to contact.”
New customer experienced quick, trouble-free transfer and good value.
“Quick, trouble free transfer.”
Connection mostly reliable but customer service is poor and pricing changed.
“They just don't give a stuff for their customers”
Still being charged after switching provider and cannot contact them.
“moved away from 1p last month using a switching service. I am still being charged by 1p broadband”
Still being charged after switching and unable to contact the company.
“Will be contacting my bank to remove wrongful charges.”
Very fast WiFi and reviewer highly recommends the service.
“very fast WiFi”
Reviewer praises friendly service and thanks the company.
“it's fab grt service and friendly”
Good value full fibre with timely installation, but customer service hard to reach.
“18 month 200Mb/s full fibre broadband at £27/month, with no mid term price increases”
Service was fine but company attempted an unexpected £100 early termination charge.
“the £100 was an 'early termination fee'.”
Broadband took over nine days to work and customer service failed.
“Extremely bad customer service, over 9 days to get my broadband working, not even a apology!”
Great service with quickly accessible customer support and excellent product.
“customer support quickly accessible”
Waited seven days with no connection and no communication.
“Have been waiting for 7 days now to get connected, still waiting no customer service calls to let me know what is happening”
Technical performance was inadequate with fluctuating and low speeds.
“guaranted min speeds quoted were never met”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
1pBroadband is a UK internet provider selling broadband plans for homes and small businesses. It offers fixed-line and fibre packages, provides routers, and arranges installation appointments. Customers handle their accounts through an online portal and support channels. 1pBroadband runs on national network infrastructure and includes optional landline service with some plans.