Reviews show that 1pBroadband can deliver fast full‑fibre connections and a straightforward installation experience for many customers, with several citing clear cost savings on advertised tariffs. However, recurring issues appear around customer support, billing practices and contract terms—examples include delayed porting, unexpected charges after switching, and difficulties reaching support by phone or email. Prospective customers should read the contract terms closely, confirm how exit charges and annual price changes are applied, and ensure porting procedures meet their needs. If reliable and responsive customer service is a priority, compare alternatives or check independent dispute‑resolution options before signing.
Examples from available reviews (Sep 2025 – Feb 2026).
Good value full fibre with timely installation, but customer service hard to reach.
“18 month 200Mb/s full fibre broadband at £27/month, with no mid term price increases”
Customer service and contract terms were poor and inflexible.
“customer service is terrible for the most part.”
Still being charged after switching and unable to contact the company.
“Will be contacting my bank to remove wrongful charges.”
Switching was straightforward and the connection works well.
“Swapping the routers over was painless”
Most reviewers describe smooth installations and generally stable connections; a minority report delays to activation or intermittent slowdowns during evenings.
Several customers praise low introductory prices and no midterm rises; others report unexpected bill increases and perceived unfair contract charges.
User experiences are split: many find setup straightforward, while a comparable number report frustrating interactions over billing, porting and support responsiveness.
Connection speeds and supplied routers are frequently described as satisfactory or very fast, but a subset report lower‑than‑expected throughput and outages.
Communication and customer support are common pain points: many cite long waits, unanswered emails, voicemail cut‑offs and difficulty resolving billing or porting issues.
Overall opinions are mixed: numerous 5‑star reports of good service and value, contrasted by several detailed complaints about service contact and contract terms.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Quotes shortened · As of: February 2026
Long-time mobile customer now satisfied with broadband service.
“all aspects of my broadband are tip top”
Reviewer warns that customer support is non-existent.
“Non existent customer support, avoid”
Advertising suggested landline included, but reviewer now pays extra.
“Advertising led me to believe a land line was included in my contract”
Received wrong package without a phone line and couldn't change it.
“Good Broadband but gave me the wrong package without a phone line”
Could not get full fibre without disrupting tenant and lost landline.
“Speaks for itself when they then stole my landline which they promised I could keep.”
Installation was prompt and setup was straightforward with everything working.
“Everything you said you would do you did promptly and properly”
Unexpected roaming charge abroad and customer service refused refund.
“they charged me £12 for a few minutes data”
Connection and router are good, but setup communication was poor.
“The connection is solid (via talktalk) and the router is excellent”
Initially good service, later charged £50 for unreturned routers due to poor communication.
“take £50 from my bank as compensation for the routers that were not returned”
Switching was straightforward and the connection works well.
“Swapping the routers over was painless”
Customer service and contract terms were poor and inflexible.
“customer service is terrible for the most part.”
Company is easily reachable and resolves issues quickly.
“Easy to call or email the company”
Switched based on family recommendation and are very happy.
“we are also really happy and pleased with the service we have received.”
Product and connections were delivered on time.
“Delivered the product and connexions on time.”
Stable connection but experienced unexpected price increases and poor support.
“Beware of mid-contact price hikes after the minimum term.”
Setup was simple by following the instructions.
“Just follow the instructions, and away you go!!!!”
Still being charged after switching and the company is unreachable.
“I am still being charged by 1p broadband and they are impossible to contact.”
New customer experienced quick, trouble-free transfer and good value.
“Quick, trouble free transfer.”
Connection mostly reliable but customer service is poor and pricing changed.
“They just don't give a stuff for their customers”
Still being charged after switching provider and cannot contact them.
“moved away from 1p last month using a switching service. I am still being charged by 1p broadband”
Still being charged after switching and unable to contact the company.
“Will be contacting my bank to remove wrongful charges.”
Very fast WiFi and reviewer highly recommends the service.
“very fast WiFi”
Reviewer praises friendly service and thanks the company.
“it's fab grt service and friendly”
Good value full fibre with timely installation, but customer service hard to reach.
“18 month 200Mb/s full fibre broadband at £27/month, with no mid term price increases”
Service was fine but company attempted an unexpected £100 early termination charge.
“the £100 was an 'early termination fee'.”
Broadband took over nine days to work and customer service failed.
“Extremely bad customer service, over 9 days to get my broadband working, not even a apology!”
Great service with quickly accessible customer support and excellent product.
“customer support quickly accessible”
Waited seven days with no connection and no communication.
“Have been waiting for 7 days now to get connected, still waiting no customer service calls to let me know what is happening”
Technical performance was inadequate with fluctuating and low speeds.
“guaranted min speeds quoted were never met”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
1pBroadband is a UK consumer internet provider that markets fixed‑term broadband plans for home users. It typically supplies routers and arranges full‑fibre or fibre‑to‑cabinet installations, often with set promotional prices and defined contract terms. Customers research 1pBroadband when looking for low‑cost broadband deals, contract length options and installation support in the UK market.