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1pBroadband
Reviews & Experiences

Reviews show that 1pBroadband can deliver fast full‑fibre connections and a straightforward installation experience for many customers, with several citing clear cost savings on advertised tariffs. However, recurring issues appear around customer support, billing practices and contract terms—examples include delayed porting, unexpected charges after switching, and difficulties reaching support by phone or email. Prospective customers should read the contract terms closely, confirm how exit charges and annual price changes are applied, and ensure porting procedures meet their needs. If reliable and responsive customer service is a priority, compare alternatives or check independent dispute‑resolution options before signing.

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Overview & Key Metrics

Review count
20
Sources
trustpilot.com
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Most reviewers describe smooth installations and generally stable connections; a minority report delays to activation or intermittent slowdowns during evenings.

💰

Value for money

Several customers praise low introductory prices and no midterm rises; others report unexpected bill increases and perceived unfair contract charges.

⚡

User experience

User experiences are split: many find setup straightforward, while a comparable number report frustrating interactions over billing, porting and support responsiveness.

🔧

Product quality

Connection speeds and supplied routers are frequently described as satisfactory or very fast, but a subset report lower‑than‑expected throughput and outages.

📞

Communication

Communication and customer support are common pain points: many cite long waits, unanswered emails, voicemail cut‑offs and difficulty resolving billing or porting issues.

⭐

Overall experience

Overall opinions are mixed: numerous 5‑star reports of good service and value, contrasted by several detailed complaints about service contact and contract terms.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: October 2025

D
Damian
trustpilot.com Sep 30, 2025

Good value with a straightforward switchover. - I switched to 1p from another Full Fibre provider and it went very smoothly indeed. Swapping the routers over was painless and my new Internet...

O
Omar Smith
trustpilot.com Sep 30, 2025

Seriously, don't do it. - I used 1pbroadband for a year and that was enough to decide to leave and never go near them again. The connection itself was actually great - new conn...

D
Dawn Devereux
trustpilot.com Sep 30, 2025

Excellent Easy to call or email the company - Easy to call or email the company, issues sorted quickly, gi...

M
Mr D Jones
trustpilot.com Sep 30, 2025

Change better than a rest. - A family member changed their broadband. As I was looking to change also, they told me about 1p broadband and they were very pleased with the service....

L
Levi Roots
trustpilot.com Sep 30, 2025

Delivered the product and connexions on…

F
Frank
trustpilot.com Sep 30, 2025

1p broadband provides a relatively stable service with few dropouts and downtime. The problems start when you contact customer service. Long waits and...

M
Martin Powell
trustpilot.com Sep 30, 2025

plug and go - Just follow the instruct...

K
Karl
trustpilot.com Sep 30, 2025

I moved away from 1p last month using a switching service. I am still being charged by 1p broadband and they are impossible to c...

C
Customer
trustpilot.com Sep 30, 2025

Pleased, so far. - new customer. Very good, so far. Quick, trouble fr...

T
Tom
trustpilot.com Sep 30, 2025

Like good customer service?. . go elsewhere! - Have been with them for broadband/landline service for last 18 months. After reporting slower than expected connection speeds (I'm 40-50m from the exc...

S
Scott
trustpilot.com Sep 30, 2025

moved away from 1p last month using a switching...

S
Stephen Soady
trustpilot.com Sep 30, 2025

Being charged after changing provider. Impossible to contact... - I moved away from 1p last month using a switching service. I am still being charged by 1p broadband and they are impossible to contact. Emails go unan...

E
ELVIS BURTON
trustpilot.com Sep 30, 2025

Thank you very happy with the 1p broadband ser...

m
maria Poole
trustpilot.com Sep 30, 2025

Many thks again it's fab grt service…

S
Stephen (York)
trustpilot.com Sep 30, 2025

18 month 200Mb/s full fibre broadband at £27/month, with no mid term price increases, brilliant deal. I received my new router very quickly and the op...

A
Andrew Preston
trustpilot.com Sep 30, 2025

Ok..., but. - I took out an 18 month broadband contract with 1PBroadband. Paid upfront the £25. Went live on 7th December 2023. 18 payments later, with the 18th pay...

n
nick kellam
trustpilot.com Sep 30, 2025

Extremely bad customer service, over 9 days to get my broadband working,...

C
Catherine Mcdermott
trustpilot.com Sep 30, 2025

Great service, customer support quick...

n
nick kellam
trustpilot.com Sep 30, 2025

Have been waiting for 7 days now to get connected, still waiting no customer service calls to let me k...

E
Edd-Balls
trustpilot.com Sep 30, 2025

Do Your Homework And Take Heed - Background: For those unaware, 1p Broadband is a wholly owned franchised subsidiary of Utility Warehouse. In essence apart from taking your hard earne...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About 1pBroadband

1pBroadband is a UK consumer internet provider that markets fixed‑term broadband plans for home users. It typically supplies routers and arranges full‑fibre or fibre‑to‑cabinet installations, often with set promotional prices and defined contract terms. Customers research 1pBroadband when looking for low‑cost broadband deals, contract length options and installation support in the UK market.