Reviews indicate Metrofone commonly delivers fast fulfilment and responsive customer support, with multiple customers noting next‑day delivery and quick invoice or number‑transfer help. Several reviewers also highlight competitive pricing and straightforward deals. A small number of reviews report issues: website friction during checkout and at least one delivery/carrier problem. If speedy delivery and accessible phone support matter, Metrofone appears to perform well; if you have concerns about carrier choice or online checkout, contact support before ordering or confirm delivery options.
Examples from available reviews (Nov 2021 – Oct 2025).
GREAT SERVICE - Very swift and efficient and easy to complete the order....
The website was a little struggle for just buyin...
I have not received my mobile yet as DPD has been used as the postal service, Metrofone have been...
Absolutely shite company nothing but mess...
Many reviews highlight fast delivery, efficient order handling and quick number transfers; the dominant signal is positive about Metrofone's service.
Several customers mention competitive pricing and good bundle deals, with a few comparing offers favourably to high‑street alternatives.
Most reviewers describe the buying process as quick and simple, though a minority report struggles with the website or checkout flow.
Very few reviews mention handset condition; one reviewer said the phone matched its description on arrival.
Several customers praise prompt, helpful responses and clear order updates; communication is noted but reported in relatively few reviews.
Most reviewers report a positive end‑to‑end experience (fast delivery, helpful staff), while isolated complaints raise caution on delivery or delays.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Absolutely shite company nothing but mess...
Good service - ...
The website was a little struggle for just buyin...
GREAT SERVICE - Very swift and efficient and easy to complete the order....
Very quick service I got my phone in only just...
Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei numbe...
Excellent service, great to s...
Best company ever - ...
Fast and brilliant service....
Flawless transaction - Wow I am absolutely impressed deliver super quick fabulous tail that I probably wouldn'...
Super quick deliver...
Brilliant from start to finish
I got delivery immediately next day - I got delivery im...
Fast great prices excellent - ...
I am very happy , my old phone was broken I came on this site and I wa...
Very efficiency and time deliveries was…
I have not received my mobile yet as DPD has been used as the postal service, Metrofone have been...
Very easy and great deals. I took their 3 deal into a 3 store who stated the offer for an iPhone...
All good here....
Excellent service from start to finish. The whole process was quick and simp...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Metrofone is a UK mobile phone retailer operating online and by phone, offering handsets and SIM/bundle deals. Consumers commonly encounter its website ordering process and telephone support when buying phones or transferring numbers.