Customers often praise fast delivery, easy online ordering, and helpful UK-based support. Many reviews point to competitive prices and straightforward contract or SIM choices. Several reviewers describe delivery failures linked to carriers, and a small number raise serious service complaints. A few customers also mention device problems such as fast battery drain.
Examples from available reviews (Nov 2021 – Feb 2026).
Delivery was quick, the website was easy to use, and service great.
“Quick delivery. Easy to use website. Great Customer Services.”
Delivery delays by DPD caused the phone to arrive a week late.
“I got my phone a week late.”
The company provided poor service and caused frustration.
“avoid this company at all costs”
The phone's battery depleted very quickly despite light usage.
“The phone's battery runs out super fast even without much usage”
Reviewers often describe quick service and fast order handling. Several comments mention helpful staff and speedy follow-up emails. A clear set of negative reviews points to carrier delivery failures, including one very strong complaint advising people to avoid the company.
Customers frequently highlight sharp pricing, affordable contracts, and good deals. Some say the offers looked almost too cheap, but confirmed they were real. Complaints about poor value are rare.
Many customers say the buying process felt smooth, with clear updates from order to delivery. People often praise the regular status messages and simple checkout. A small number mention website issues or difficulty getting around the site.
Several reviews say phones arrived as described and in good condition. A few isolated comments mention battery drain and other device problems. Compared with other topics, product complaints come up less often.
Customers often say communication is clear and prompt, with updates at each step. Positive feedback includes UK-based phone support and quick email replies for invoices. A few reviews mention confusing extras, such as receiving an unwanted second SIM card.
Most reviewers recommend Metrofone and say they would buy from it again. The tone stays mainly positive, but a minority of low ratings focus on delivery problems or service failures. Reviews show a clear split between many high scores and a few serious negatives.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
The mobile was good and delivery was quick.
“Yeh good mobile then quick delivery”
Delivery delays by DPD caused the phone to arrive a week late.
“I got my phone a week late.”
The process was quick and easy and payment followed promptly.
“Quick and easy. Payment received 2 days after posting.”
The reviewer found the experience very good and perfect.
“Very good, perfect”
The reviewer was very pleased with the service.
“Very pleased with the service.”
The reviewer rated the experience very good and gave five stars.
“Very good 5 stars”
Delivery was quick, the website was easy to use, and service great.
“Quick delivery. Easy to use website. Great Customer Services.”
The return process for the old phone was well facilitated.
“Well facilitated return of my old phone.”
Ordering was easy, price was great and communication reliable.
“Easy ordering phone process, great price,good communication”
Service was simple, straightforward, and delivery was quick.
“Great service simple and straightforward, delivered quickly”
The phone's battery depleted very quickly despite light usage.
“The phone's battery runs out super fast even without much usage”
Good price and next day delivery, but an unexplained extra SIM caused confusion.
“Only niggle was a second unwanted sim card (VOXI) was included”
Great price, next day delivery, and the customer would recommend.
“Great price. Next day delivery.”
Service was excellent from start to finish and staff were helpful.
“Absolute great service from start to finish”
Service was smooth and the contracts were affordably priced.
“Excellent smooth service and great affordable contracts”
They kept the customer informed and offered options when stock changed.
“kept informed at all stages”
Ordering to receipt was really easy with helpful regular updates.
“regular updates helpful too.”
Service was efficient and the customer received an excellent price.
“Brilliantly efficient.”
Service was fast and efficient with no issues.
“Fast and efficient and no quibbles”
Stress-free, uncomplicated purchase with continuous delivery updates.
“stress free and quick process drom start to finish”
The company provided poor service and caused frustration.
“avoid this company at all costs”
The customer reported receiving good service.
“Good service”
The website was somewhat difficult but price and delivery were good.
“The website was a little struggle”
Order process was swift, efficient and kept the customer informed.
“Very swift and efficient and easy to complete the order.”
The customer received their phone quickly and had number moved.
“Very quick service I got my phone in only just 2 days”
A phone call resulted in an invoice with IMEI emailed quickly.
“kayla most helpfully emailed me invoice in less than 3 minutes !”
They appreciated excellent service and speaking to an English call centre.
“Excellent service, great to speak to a English call centre,”
The reviewer found the service helpful and expressed thanks.
“Helpful thanks”
Service was fast and excellent and the reviewer recommends Metrofone.
“Fast and brilliant service.”
Customer was highly impressed by the quick delivery and selection.
“I am absolutely impressed”
Delivery was very quick and initial experience was positive.
“Super quick delivery.”
The entire process was brilliant from start to finish.
“Brilliant from start to finish”
The customer received next day delivery.
“I got delivery immediately next day”
The reviewer praised fast service and great prices.
“Fast great prices excellent”
They were guided through the site and obtained a new iPhone and SIM deal.
“I was easily guided through and got a new I phone and good sim deal aswell”
Deliveries were timely and the service was efficient.
“Very efficiency and time deliveries was good”
DPD failed to deliver but Metrofone were helpful; reviewer suggests different carrier.
“Metrofone have been very helpful but I suggest using a different carrier”
The deal appeared too good to be true but proved genuine.
“Well it was, will Definately use again.”
Overall experience was positive and the reviewer would recommend.
“All good here. Would recommend.”
Process was quick and simple; the reviewer will use them again.
“Excellent service from start to finish.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Metrofone is a UK retailer that sells mobile phones and SIM plans. Its website lists smartphones from major brands, along with contract and SIM-only options. Product pages show device specs, prices, and delivery options. Metrofone offers phone and email support and shares delivery details for online orders.