Reviews Analysed
21
We Collect & Analyse Reviews
Metrofone
Experiences & Reviews
Metrofone is a UK mobile phone retailer operating online and by phone, offering handsets and SIM/bundle deals. Consumers commonly encounter its website ordering process and telephone support when buying phones or transferring numbers.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
18d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Many reviews highlight fast delivery, efficient order handling and quick number transfers; the dominant signal is positive about Metrofone's service.
Share
Strong
34%
💰
Value for money
Several customers mention competitive pricing and good bundle deals, with a few comparing offers favourably to high‑street alternatives.
Share
Strong
8%
⚡
User experience
Most reviewers describe the buying process as quick and simple, though a minority report struggles with the website or checkout flow.
Share
Strong
16%
🔧
Product quality
Very few reviews mention handset condition; one reviewer said the phone matched its description on arrival.
Share
Mixed
2%
📞
Communication
Several customers praise prompt, helpful responses and clear order updates; communication is noted but reported in relatively few reviews.
Share
Mixed
6%
⭐
Overall experience
Most reviewers report a positive end‑to‑end experience (fast delivery, helpful staff), while isolated complaints raise caution on delivery or delays.
Share
Strong
34%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
GREAT SERVICE
"Very swift and efficient and easy to complete the order...."
DANIELLE M
External Source
Sep 06, 2025
Featured for: swift service and proactive updates
The website was a little struggle for…
"The website was a little struggle for just buyin..."
Tim
External Source
Sep 08, 2025
Featured for: website difficulty but good price
I have not received my mobile yet
"I have not received my mobile yet as DPD has been used as the postal service, Metrofone have been..."
Paolo Micallef
External Source
Jul 15, 2025
Featured for: delivery issue yet helpful staff
Absolutely shite company nothing but…
"Absolutely shite company nothing but mess..."
Aaron Marshall
External Source
Oct 01, 2025
Featured for: strongly negative overall warning
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Aaron Marshall
External Source
Oct 01, 2025
Absolutely shite company nothing but…
Absolutely shite company nothing but mess...
J
Jubenur Rahman
External Source
Sep 29, 2025
Good service
...
T
Tim
External Source
Sep 08, 2025
The website was a little struggle for…
The website was a little struggle for just buyin...
D
DANIELLE M
External Source
Sep 06, 2025
GREAT SERVICE
Very swift and efficient and easy to complete the order....
N
Nikoletta Diamanti
External Source
Sep 05, 2025
Very quick service I got my phone in…
Very quick service I got my phone in only just...
s
stephen chadwick
External Source
Sep 03, 2025
Great company
Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei numbe...
J
Jeremy Groves
External Source
Sep 02, 2025
Excellent service
Excellent service, great to s...
F
Florin Pavel
External Source
Aug 22, 2025
Best company ever
...
M
Mr Liam Iddon
External Source
Aug 20, 2025
Fast and brilliant service
Fast and brilliant service....
M
Michelle Oxley
External Source
Aug 15, 2025
Flawless transaction
Wow I am absolutely impressed deliver super quick fabulous tail that I probably wouldn'...
Z
Zeb
External Source
Aug 10, 2025
Super quick delivery
Super quick deliver...
R
Robert L
External Source
Aug 03, 2025
Brilliant from start to finish
Brilliant from...
J
Jyoti Dhande
External Source
Aug 03, 2025
I got delivery immediately next day
I got delivery im...
M
Melissa Harrington
External Source
Jul 31, 2025
Fast great prices excellent
...
M
MrThomasPaterson
External Source
Jul 21, 2025
I am very happy
I am very happy , my old phone was broken I came on this site and I wa...
A
Alouis Shirichena
External Source
Jul 15, 2025
Very efficiency and time deliveries was…
Very efficiency and ti...
P
Paolo Micallef
External Source
Jul 15, 2025
I have not received my mobile yet
I have not received my mobile yet as DPD has been used as the postal service, Metrofone have been...
R
Ryan
External Source
Jul 07, 2025
Very easy and great deals
Very easy and great deals. I took their 3 deal into a 3 store who stated the offer for an iPhone...
N
Nick bell
External Source
Jul 07, 2025
All good here
All good here....
D
Davud Chappell
External Source
Jul 01, 2025
Excellent service from start to finish
Excellent service from start to finish. The whole process was quick and simp...
Conclusion
Reviews indicate Metrofone commonly delivers fast fulfilment and responsive customer support, with multiple customers noting next‑day delivery and quick invoice or number‑transfer help. Several reviewers also highlight competitive pricing and straightforward deals. A small number of reviews report issues: website friction during checkout and at least one delivery/carrier problem. If speedy delivery and accessible phone support matter, Metrofone appears to perform well; if you have concerns about carrier choice or online checkout, contact support before ordering or confirm delivery options.