Customers often praise fast delivery, easy online ordering, and helpful UK-based support. Many reviews point to competitive prices and straightforward contract or SIM choices. Several reviewers describe delivery failures linked to carriers, and a small number raise serious service complaints. A few customers also mention device problems such as fast battery drain.
Examples from available reviews (Nov 2021 – Feb 2026).
Delivery was quick, the website was easy to use, and service great.
“Quick delivery. Easy to use website. Great Customer Services.”
Delivery delays by DPD caused the phone to arrive a week late.
“I got my phone a week late.”
The company provided poor service and caused frustration.
“avoid this company at all costs”
The phone's battery depleted very quickly despite light usage.
“The phone's battery runs out super fast even without much usage”
Reviewers often describe quick service and fast order handling. Several comments mention helpful staff and speedy follow-up emails. A clear set of negative reviews points to carrier delivery failures, including one very strong complaint advising people to avoid the company.
Customers frequently highlight sharp pricing, affordable contracts, and good deals. Some say the offers looked almost too cheap, but confirmed they were real. Complaints about poor value are rare.
Many customers say the buying process felt smooth, with clear updates from order to delivery. People often praise the regular status messages and simple checkout. A small number mention website issues or difficulty getting around the site.
Several reviews say phones arrived as described and in good condition. A few isolated comments mention battery drain and other device problems. Compared with other topics, product complaints come up less often.
Customers often say communication is clear and prompt, with updates at each step. Positive feedback includes UK-based phone support and quick email replies for invoices. A few reviews mention confusing extras, such as receiving an unwanted second SIM card.
Most reviewers recommend Metrofone and say they would buy from it again. The tone stays mainly positive, but a minority of low ratings focus on delivery problems or service failures. Reviews show a clear split between many high scores and a few serious negatives.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
My son was returning to college, and I wanted to surprise him with a phone because he had misplaced his phone on the way back from his summer vacation.
I made the decision to research online to see if I could find the most effective and economical phone for my needs.
I stumbled across the Metrofone Online store and discovered the Samsung Galaxy S20 FE128GB, which I absolutely adore.
I placed my order, and to my surprise, the phone arrived one week later, exactly as described on the internet.
With the phone, I surprised my son, who was delighted with it and grateful for the thoughtful present he received.
Thank you to the Metrofone firm for providing such excellent services and products.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Metrofone is a UK retailer that sells mobile phones and SIM plans. Its website lists smartphones from major brands, along with contract and SIM-only options. Product pages show device specs, prices, and delivery options. Metrofone offers phone and email support and shares delivery details for online orders.