Many reviews mention activations that fail, roaming that does not work, and data allowances that vanish. Customers often describe billing issues, unauthorised or ongoing charges, and refunds that arrive late or not at all. A smaller number praise specific agents and mention smooth number porting and good pricing. Support is also often described as slow, with long waits and callbacks that never happen.
Examples from available reviews (Jun 2025 – Mar 2026).
Data roaming failed for months despite new SIM and support hung up.
“Been like this for 3-4 months and customer services cant fix it.”
Number stolen via SIM swap and Lebara's security and response failed.
“Sim swap by scammers just asking for pac code”
Transfer from O2 was easy with good communication and excellent value.
“The transfer was really easy with good communications”
Agent Nivin Louis quickly and professionally resolved SIM activation issue.
“In minutes Nivin Louis had sorted this out”
Customers often say SIM activation does not complete and roaming stops working when they travel. Reviews also mention being unable to make or receive calls, with problems continuing even after SIM replacements. A smaller set describe specific agents fixing issues quickly.
Several reviews mention unexpected roaming charges, automatic renewals, and disputed debits from bank accounts. Some reviewers say paid data or minutes ran out unusually fast, and that refunds were refused or slow. Others contrast this with reports of easy porting and low prices for new customers.
Users describe day‑to‑day obstacles such as eSIM transfer failures and not receiving verification codes on data‑only SIMs. A few reviews mention Wi‑Fi calling compatibility problems and differences between Android versions. Many customers also point to frustration with overseas call centres and automated menus when they need help.
Reviews include loss of network access, data disappearing without warning, and SIMs that take incoming calls but cannot place outgoing ones. Several people describe long stretches with no network even after changing SIMs. A few mention acceptable coverage or good value when transferring, but these comments are much rarer than the reliability complaints.
Many reviewers report long hold times, callbacks that do not happen, and advice from agents that conflicts. Several accounts say promised call‑backs never came and that online chat did not stop billing. A small group praise clear, professional support from named staff in specific cases.
Many reviews describe issues that stay unresolved, charges that continue, and weak support when things go wrong. A handful report smooth service, including quick porting, helpful staff, and decent value. Overall, frequent low‑rating complaints sit alongside occasional high‑rating fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Reviews (20) · Quotes shortened · As of: March 2026
Data roaming package failed to activate and complaint process stalled.
“It cost £16 and wouldn’t activate.”
Customer service advice contradicted what was advertised, prompting cancellation.
“advice given by them completely contradicted what was both openly advertised”
Couldn't make or receive UK calls in the USA for five days.
“Not managed to receive or make a call back to U.K. for 5days!!”
Calls to India failed while data worked and support unreachable from abroad.
“LEBARA SIM minutes do not work in India”
Activated SIM but unable to make outgoing calls, only receive incoming.
“I only can receive incoming calls.”
Agent Bilal provided very good assistance during a crisis.
“Bilal was really good at assisting my crisis”
Customer service fails to resolve problems and managers don't call back.
“managers promised call backs never happen!”
Data disappeared shortly after purchase and customer service refused refund.
“after 20 mins my all data runs away”
Charged in Switzerland despite package not covering that country.
“The package doesn't cover Switzerland but they charge you”
After SIM issues and replacement, bank account was cleared out.
“My bank account was then cleared out!!!”
Experienced poor service and high costs, suspecting scam and extra PAC charges.
“Been with Labara a month and nothing but problems.”
Requested cancellations via chat but account still billed without service.
“requested cancellation through chat online "not to have delays”
Unable to restore roaming voice calls and customer support channels failed.
“left high and dry while roaming in Australia”
Data roaming failed for months despite new SIM and support hung up.
“Been like this for 3-4 months and customer services cant fix it.”
Customer care was incompetent, with delays and a missing refund.
“Absolutely disgraceful customer care.”
eSIM transfer and promotional plan issues with promised callbacks not fulfilled.
“they would call me back on three separate occasions”
Purchased two roaming packages that didn't work and received no meaningful help.
“without support, without a refund, and with two unusable roaming packages.”
Cheap SIMs but problems never resolved due to poor foreign call centres.
“The company is a joke.”
Transfer from O2 was easy with good communication and excellent value.
“The transfer was really easy with good communications”
Long waits and poor automated service prevented speaking to an agent.
“Tried for over an hour to speak to someone”
Agent Sha resolved contract transfer quickly and professionally.
“managed this in no time.”
Agent Nivin Louis quickly and professionally resolved SIM activation issue.
“In minutes Nivin Louis had sorted this out”
SIM didn't work abroad, left without data and unresolved after days.
“I have no working sim, I'm abroad, can't use any data”
Lebara kept charging for an unknown number and failed to stop charges.
“they have been taking money from my bank account for a phone number I do not even know.”
SIM activation failed and calls repeatedly cut off; customer gave up.
“I couldn't activate my SIM”
Couldn't contact customer service after days of trying; intends to leave.
“It's near impossible to contact customer service!”
Lebara cut data access despite remaining allowance after network merger.
“i have 22gb left of my 100gb but i have been booted off the data network”
Porting caused calls to go to old voicemail and customer service unhelpful.
“All calls now go to EE voicemail.”
SIM couldn't make outgoing calls and customer service didn't resolve.
“BOUGHT LEBARA SIM CARD WOULD NOT MAKE CALLS OUT”
Sim cancelled due to payment issue and customer service didn't contact.
“They cancelled my sim card because they were unable to take payment.”
International minutes and billing errors remained unresolved after many complaints.
“STILL unable to use international mins”
Wi‑Fi calling not supported on Android 11 despite Lebara claims.
“they only support from Android 12”
Replacement SIM repeatedly not delivered despite customer service assurances.
“It hasn’t been posted.”
Roaming list was misleading and data didn't work in Australia and China.
“Very misleading on the roaming.”
Porting issues left plan unlinked and customer service failed to resolve.
“plan not being linked to my phone number”
Moved network; support refused responsibility for iMessage and FaceTime problems.
“iMessage and FaceTime doesnt work.”
WiFi Calling unsupported on same device despite working on another network.
“my device is not compatible”
Reviewer thanks others for saving them from activating the SIM.
“5star to all reviewers”
Bundle was automatically renewed and charged without permission, refund delayed.
“Lebara automatically charge me the same bundle i bought previously without my permission”
Data allowance disappeared rapidly and customer service response was inadequate.
“my data was disappearing from fourth of June till fourth of July.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lebara is a mobile virtual network operator selling prepaid SIM cards, pay‑as‑you‑go plans, and international calling bundles. It also offers roaming packages, top‑ups, auto‑renewing bundles, and eSIM options. Lebara supports number porting (MNP), letting customers move an existing number to its service. It delivers voice, text, and data through partnerships with national network operators.