Reviews Analysed
20
We Collect & Analyse Reviews
Lebara
Experiences & Reviews
Lebara is a mobile virtual network operator (MVNO) serving consumers with prepaid SIMs and SIM‑only plans, commonly used by people who need low-cost international calling and flexible pay‑as‑you‑go options. The brand sells roaming-inclusive plans and online account management tools, and is positioned for customers who want simple top‑ups or short‑term plans rather than long contracts.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
18d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Many reviews describe slow or unhelpful customer support, unresolved cases, closed complaints and repeated promises to call back that were not kept.
Share
Weak
19%
💰
Value for money
Customers report unexpected charges, billing errors, automatic renewals and perceived discrepancies in data allocation or roaming value.
Share
Weak
9%
⚡
User experience
Frequent problems with activation, porting and account management: SIMs or plans not linked, failed activations and difficulty using expected features.
Share
Weak
18%
🔧
Product quality
Reported product issues include Wi‑Fi calling/device compatibility limits, missing roaming data in some countries and security incidents such as SIM swaps.
Share
Weak
14%
📞
Communication
Users describe unclear or misleading plan information, inconsistent explanations from agents and a lack of timely callbacks or follow‑up.
Share
Weak
20%
⭐
Overall experience
Reviewers generally describe negative overall experiences driven by combined problems with support, billing, feature availability and security; a few positive reports exist.
Share
Weak
21%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
TERRIBLE CUSTOMER SERVICES PT
"TERRIBLE CUSTOMER SERVICES PT. 3 Issues STILL not resolved, STILL unable to use international mins, the complaints manager decided to close the compla..."
CD
Trustpilot
Sep 30, 2025
Featured for: Closed complaint before resolution
Wi-fi calling not supported before Android 12
"As we have no signal in our house (on any network) we rely on wi-fi calling, which Lebara claim to support. The reality is they only support from Andr..."
Rod McBride
Trustpilot
Sep 30, 2025
Featured for: Wi‑Fi calling compatibility issue
Sim swap by scammers just asking for…
"Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise. They said extra security put in..."
Welldone ?
Trustpilot
Sep 30, 2025
Featured for: Sim swap and security failure
Moved to Lebara from EE
"Moved to Lebara from EE. Best thing I ever did. Quick delivery of SIM, easy porting of number..."
Malcolm Charles Donaldson
Trustpilot
Sep 30, 2025
Featured for: Positive: quick porting and price
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
M
Mark
trustpilot.com
Sep 30, 2025
BOUGHT LEBARA SIM CARD WOULD NOT MAKE…
BOUGHT LEBARA SIM CARD WOULD NOT MAKE CALLS OUT CUSTOMER SERVICES SAID MY PHONE WAS AT FAULT. TRIED 4 BRAND NEW PHONES STILL NO CHANGE. NUMEROUS C...
g
gordon Thomson
trustpilot.com
Sep 30, 2025
extremely unhappy customer.
They cancelled my sim card because they were unable to take payment.Why did this happen ? because they did not phone me to ask what was wrong. I had t...
C
CD
trustpilot.com
Sep 30, 2025
TERRIBLE CUSTOMER SERVICES PT
TERRIBLE CUSTOMER SERVICES PT. 3 Issues STILL not resolved, STILL unable to use international mins, the complaints manager decided to close the compla...
R
Rod McBride
trustpilot.com
Sep 30, 2025
Wi-fi calling not supported before Android 12
As we have no signal in our house (on any network) we rely on wi-fi calling, which Lebara claim to support. The reality is they only support from Andr...
M
Maz
trustpilot.com
Sep 30, 2025
Terrible service
Had 1 sim really good price order another a few months later waited a week for the second sim never arrived I rung Customer Services they said there m...
c
customer
trustpilot.com
Sep 30, 2025
Very misleading on the roaming
Very misleading on the roaming. It mentioned more than 100 countries there in the plan, but when I travelled to Australia and China, there was no data...
C
CD
trustpilot.com
Sep 30, 2025
TERRIBLE CUSTOMER SERVICE - STILL WAITING
Bought a SIM card on promotion from MSE, ported my number over to Lebara from Voda. Had issues with my plan not being linked to my phone number, CS ag...
D
Dave Spanner
trustpilot.com
Sep 30, 2025
Poor poor support! AVOID
Carrier and roaming setting issue Issuer Moved from EE to Lebara, iMessage and FaceTime doesnt work. Spent 2 hours with apple and the next day they to...
G
Graham Bale
trustpilot.com
Sep 30, 2025
WiFi Calling Doesn't Work!
We have been with Lebara for a while on our Motorola MotoG8 Android 11 mobiles. We now need WiFi Calling & I already have this feature working on my o...
C
Carl Wyatt
trustpilot.com
Sep 30, 2025
5star to all reviewers
5star to all reviewers. You have all saved me the trouble of activating the sim I thank you for that b...
J
José Manuel Rodrigues Artilheiro
trustpilot.com
Sep 30, 2025
Well 1 STAR because there's no zero…
Well 1 STAR because there's no zero stars. Be aware of this Lebara scheme ; I dont have a contract i buy manually a bundle meaning im intittled to buy...
T
Theo
trustpilot.com
Sep 30, 2025
I had switched to Lebara a year and a…
I had switched to Lebara a year and a half ago and everything was smooth up till end of May 2025 when I noticed that my data was disappearing from fou...
M
Maylis Petitcol
trustpilot.com
Sep 30, 2025
Scam asking for details and then hanging up when given
i bought a lebara recharge and impossible to activate it after i gave all my details on the phone the network suddenly stops. I tri...
W
Welldone ?
trustpilot.com
Sep 30, 2025
Sim swap by scammers just asking for…
Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise. They said extra security put in...
M
Michael Flanagan
trustpilot.com
Sep 30, 2025
Not good
Only use them for data sim , no phone so can’t get verificatio...
c
customer
trustpilot.com
Sep 30, 2025
Myself and my partner both had Lebara
Myself and my partner both had Lebara, be warned. My partner had his number stolen twice. Both times the help line wasn’t helpful and we are still wai...
M
Malcolm Charles Donaldson
trustpilot.com
Sep 30, 2025
Moved to Lebara from EE
Moved to Lebara from EE. Best thing I ever did. Quick delivery of SIM, easy porting of number...
g
garry68uk
trustpilot.com
Sep 30, 2025
Do Not Use Lebara If You Want To Travel
I have been with Lebara for a little while now and we have 4 Sims on our account. My wife and I like to travel a lot as we are semi retired and while...
G
Game Changer
trustpilot.com
Sep 30, 2025
STOP STEALING DATA FROM CUSTOMERS
Seems lebara is doubling up on taking back the data after they have robbed the customers. If I purchase a top up and then use it to buy a plan for £5...
M
Mat Watkinson
trustpilot.com
Sep 30, 2025
Totally unhelpful phone provider
I posted a critical review, following my dreadful experiences with this company. Suddenly, via Trustpilot, they rushed to head off the bad publicity b...
Conclusion
Across the provided reviews Lebara is frequently criticised for customer support responsiveness, billing and porting problems, and occasional feature or security failures. Specific examples include SIMs that would not make calls after activation, Wi‑Fi calling not supported on older Android versions, data or roaming not working as expected, and unresolved SIM‑swap incidents. A small number of reviewers report smooth porting, quick SIM delivery and good pricing; those appear to be exceptions in this sample. If you are considering Lebara, check device compatibility (especially for Wi‑Fi calling), confirm roaming and data coverage for the countries you need, and review auto‑renewal and billing settings before purchase.