Reviews indicate a clear split between positive in‑store experiences and problems with online order fulfilment, trade‑ins and after‑sales communication. Several customers praised helpful, knowledgeable staff and good in‑store deals; at the same time multiple reviewers reported missing trade‑in kits, delayed deliveries, ignored emails and difficulties returning faulty items. If you value fast resolution, consider buying in store and keep written confirmation of any promotional trade‑in terms. When ordering online, keep tracking details and documented contact attempts; many complaints relate to lack of updates or escalation rather than initial sale issues.
Examples from available reviews (Jan 2023 – Oct 2025).
My experience in carphone warehouse in currys torquay was good,the guy was very helpful and given me the nice deal even im l...
32 days since I made my order and I still haven't been able to trade in my device. I'm currently £480 down and starting to lose hope. I made an order...
Faulty items and shocking customer service - Ordered a Google Pixel 10 Pro XL with the free Google pixel buds pro 2. The week after I placed the order the offer has been changed to headphones and...
I ordered the new iPhone 17 pay monthly on the 15th of Sept, and have now been told that they will have this phone available by the 23rd...
Reviewers report mixed service: many praise helpful, efficient in‑store staff, while a substantial number describe poor after‑sales support and rude interactions.
Some customers describe good deals and lower monthly costs in store; others report lost promotional trade‑in value or withheld refunds.
Customer journeys vary: several shoppers report quick, clear in‑store purchases, while many experienced long order, delivery or trade‑in delays online.
A small set of reviews report receiving faulty handsets or devices unsuited to the UK market, causing returns and repair refusals.
Frequent complaints concern unanswered emails, no updates and difficulty escalating issues; a minority praise clear explanations from store staff.
Overall impressions are split: many positive in‑store experiences counterbalanced by multiple unresolved online order, trade‑in and returns problems.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Collected.reviews (77) · Trustpilot (20) · Quotes shortened · As of: October 2025
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This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Carphone Warehouse is a UK mobile-phone retailer and service adviser that operates online and through in‑store concessions (often alongside Currys stores). Consumers commonly use it for pay‑monthly contracts, handset purchases and trade‑ins. When researching reviews, shoppers often look for feedback on in‑store help, order fulfilment, trade‑in handling and after‑sales support.