Customers often praise fast turnaround, helpful staff, and prompt replacements or next-day deliveries. A recurring complaint is delayed or missing payments after devices are sent in. Many sellers also report lower valuations after inspection, which leaves some dissatisfied. Product condition feedback ranges from like-new arrivals to cases where returned devices show damage or non-genuine parts.
Examples from available reviews (Feb 2012 – Feb 2026).
Service was fast and staff (Saks) helpful and efficient.
“Fast and brilliant service, Saks is always helpful and efficient!”
Sent phone and never received any payment.
“They are a scam. I send my phone to them and never paid me anything.”
Payment slightly lower than expected but ultimately received after email.
“Money is in my account now, so as I said I’m overall happy.”
Phone returned with a large crack and company ignored claim.
“I've just received the phone back with a huge horizontal crack”
Many reviews mention quick replies, same-day replacements, and helpful staff during purchase. Several buyers highlight fast delivery and a simple buying process. A few operational issues come up, but they appear less often than positive service feedback.
Sellers frequently mention valuations being revised after the device arrives. Some agree to the lower offer after being contacted and then get paid; others describe large cuts and call it lowballing. These price disagreements often lead to follow-up emails or calls.
Many buyers say the website is easy to use and checkout is quick. Delivery is often described as smooth, with next-day arrivals noted. A smaller number of users report frustration with returns or steps after the sale.
Many buyers say phones arrive in excellent, near-new condition. Fewer reports mention non-genuine parts, devices returned with new cracks, or repairs done without agreement. Negative product experiences appear, but less often than positive quality comments.
Reviews split between fast, helpful responses and accounts of no reply. Multiple sellers complain about late payments and missed callbacks or live chat that goes nowhere. A few reviews are off-topic or not tied to a transaction.
Reviews show a clear contrast: high-rated purchases with quick service versus low-rated seller experiences linked to payment delays and poor communication. Buyers more often report dependable purchases, while several sellers describe unresolved issues after sending in a device. Off-topic posts are rare and don’t change the main themes.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Reviewcentre (10) · Trustpilot (5) · Reviews (5) · Reviews (3) · Quotes shortened · As of: February 2026
Service was fast and prompt.
“Fast and prompt service”
Delivered next day and worked well after four weeks.
“it was delivered the next day.”
Phone arrived next day and customer service sent free accessories.
“they sent me a free charger and data cable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
I Need A Mobile buys and sells refurbished smartphones and accessories in the UK. It provides online valuations and takes mail-in trade-ins for inspection and grading. The company refurbishes devices, keeps graded stock for resale, and arranges delivery and collection. It pays for purchases and trade-ins electronically, and support is available by email and live chat.