Reviews Analysed
21
We Collect & Analyse Reviews
4Gadgets
Experiences & Reviews
4Gadgets is a UK-based retailer specialising in refurbished smartphones, tablets and trade-in services. The business lists devices in graded condition categories (for example pristine, excellent, fair), accepts trade-ins, and offers online ordering with delivery options including paid expedited shipping. This overview helps buyers comparing condition grades, delivery choices and trade-in valuations when researching refurbished electronics.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers report fast delivery, smooth transactions and helpful service; a minority describe delayed deliveries or slow return handling before resolution.
Share
Strong
23%
💰
Value for money
Multiple customers say pricing is fair and offers good value for refurbished flagship devices; trade-in quotes are described as competitive.
Share
Strong
10%
⚡
User experience
A small set of reviewers praise easy ordering and clear order-status updates; sample size is limited so patterns are tentative.
Share
Mixed
4%
🔧
Product quality
Most buyers find devices match the advertised grade (pristine/excellent); a few reported worse-than-expected condition or cleanliness issues on arrival.
Share
Strong
26%
📞
Communication
Several reviews note timely emails and trade-in updates; however some customers reported ignored messages or unresolved delivery-fee disputes initially.
Share
Mixed
7%
⭐
Overall experience
Overall sentiment is positive with many recommendations; a small number of complaints about delivery or device condition were later resolved.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Okayish phone condition.
"Phone arrived late and was in bad condition - I purchased a fair condition device, however, the back of the phone was crack..."
Jayden Messam
Trustpilot
Sep 30, 2025
Featured for: Damaged condition and late delivery
Lack of accountability and terrible service
"I placed an order on Friday before 3 PM and paid an extra £10 for guaranteed Saturday delivery as it was a birthday present. When the delivery didn't..."
PJ
Trustpilot
Sep 30, 2025
Featured for: Delivery fee dispute, poor communication
Excellent Trade-in Service
"Recently was quoted for a trade in of £70 after a couple of other places offered considerably less. Agreed to trade in and received prepaid postage la..."
Karen
Trustpilot
Sep 30, 2025
Featured for: Well-documented trade-in and refund
Reliable business with great service.
"I usually buy the previous years flagship phone and keep it for at least 4 years or until I break it. I bought a Note 20 Ultra 5G from 4Gadgets in 202..."
Mia C
Trustpilot
Sep 30, 2025
Featured for: Long-term repeat buyer, pristine devices
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
O
Objective scientist
trustpilot.com
Sep 30, 2025
Reliable, fair pricing, quick
Good choice, fair pricing...
B
Buddyboy
trustpilot.com
Sep 30, 2025
Excellent service from the ease of…
Excellent service from the ease of ordering to delivery of the phone - Simple and status of order kept well in...
s
stevew
trustpilot.com
Sep 30, 2025
Overall they are good, but....
Overall they are good, have had good dealigns with them in the past, but this time, not so good, phone was one day away from return closure, emailed t...
E
Elliot Bourne
trustpilot.com
Sep 30, 2025
Good value and quality
Good value for money, the phone works great. However, the charging slot wasn't cleaned out, causing the phone to not charge properly. It was pret...
L
Lina Petrakieva
trustpilot.com
Sep 30, 2025
Great service and great phone!
Very fast delivery and the phone was in am...
M
Mrs S Makki
trustpilot.com
Sep 30, 2025
Excellent
Excellent, the company delivered as what was wrote on their website, phone in good condition. I would say pick, pay and it was de...
M
Mia C
trustpilot.com
Sep 30, 2025
Reliable business with great service.
I usually buy the previous years flagship phone and keep it for at least 4 years or until I break it. I bought a Note 20 Ultra 5G from 4Gadgets in 202...
A
Andy Farrow
trustpilot.com
Sep 30, 2025
Have used 4Gadgets over the last few…
Have used 4Gadgets over the last few years for replace...
A
Abdul Chaudhry
trustpilot.com
Sep 30, 2025
I was skeptical at first
I was skeptical at first, but I am astounded. I got the S24 Ultra...
J
Jayden Messam
trustpilot.com
Sep 30, 2025
Okayish phone condition.
Phone arrived late and was in bad condition - I purchased a fair condition device, however, the back of the phone was crack...
K
Kulbhushan Bharadwaj
trustpilot.com
Sep 30, 2025
Good value for money
Good value for money...
M
Murali
trustpilot.com
Sep 30, 2025
Bought Samsung galaxy s24ultra…
Bought Samsung galaxy s24ultra excellent condition one, the mobile was loo...
P
Pete Wild
trustpilot.com
Sep 30, 2025
good service and quality
all as described and...
K
Karen
trustpilot.com
Sep 30, 2025
Excellent Trade-in Service
Recently was quoted for a trade in of £70 after a couple of other places offered considerably less. Agreed to trade in and received prepaid postage la...
C
Chris Thomas
trustpilot.com
Sep 30, 2025
This is the 3rd iPhone I've ordered…
This is the 3rd iPhone I've ordered from 4gadgets over the years. They come as ad...
P
PJ
trustpilot.com
Sep 30, 2025
Lack of accountability and terrible service
I placed an order on Friday before 3 PM and paid an extra £10 for guaranteed Saturday delivery as it was a birthday present. When the delivery didn't...
l
lisa
trustpilot.com
Sep 30, 2025
Very good company
Very good company, fast delivery, item packe...
M
Martin Weaver
trustpilot.com
Sep 30, 2025
All fine
All fine. Phone fine...
P
Peter W
trustpilot.com
Sep 30, 2025
Excellent service for a very good…
Excellent service fo...
R
Robert Gladwin
trustpilot.com
Sep 30, 2025
Samsung Galaxy flip5
Item delivered promptly...
Conclusion
Reviews indicate 4Gadgets commonly delivers devices that match advertised condition grades and offers generally fast delivery and straightforward trade-in processing. Examples include multiple reports of pristine S24 devices and rapid trade-in payments with prepaid labels. Areas to watch: occasional delivery mix-ups, rare device cleanliness issues (for example a blocked charging port), and a few instances of delayed responses before refund resolution. Prospective buyers should check the listed condition grade, consider paid expedited delivery when timing matters, and keep copies of order and delivery communications to speed up any dispute resolution.