Reviews Analysed
21
We Collect & Analyse Reviews
Bax Music
Experiences & Reviews
Bax Music is a European online retailer specialising in musical instruments, pro audio, DJ and studio equipment. It operates a web shop selling instruments, cables, lighting and accessories to hobbyists and professionals, with shipping to the UK and other European countries. Consumers searching for “Bax Music reviews” typically look for information on pricing, delivery, returns and customer support.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
13d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Customers report both quick dispatch and helpful staff, but many complaints describe delayed deliveries, unresolved orders and problematic refunds.
Share
Mixed
25%
💰
Value for money
Several reviewers cite competitive prices and good deals; others note lost orders or withheld refunds, reducing perceived value for some buyers.
Share
Mixed
14%
⚡
User experience
Most reviews mention easy ordering, clear checkout and fast delivery; a minority report website glitches or unexpected delivery charges.
Share
Strong
15%
🔧
Product quality
Some customers praise well-packed, working products and audio quality; a small number report faulty items, missing parts or assembly defects.
Share
Mixed
5%
📞
Communication
Several reviewers praise clear updates and prompt messages, but many more report slow, vague or missing replies and phone lines not answered.
Share
Weak
16%
⭐
Overall experience
Overall impressions are divided: many delighted with price and delivery, while a substantial group report unresolved complaints and refund problems.
Share
Mixed
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
FRAUDSTERS
"FRAUDSTERS. I returned an item I wasn't happy with, but Bax will not acknowledge receipt even though I have proof of delivery from UPS, their phonelin..."
Bobbit
Trustpilot
Sep 30, 2025
Featured for: Return and refund dispute
Excellent communication from BAX
"Excellent communication from BAX. Decided to purchase a Mackie Mtes..."
Phil Johnston
Trustpilot
Sep 30, 2025
Featured for: Excellent communication; quick dispatch
I bought a Fazley drum kit for my 3…
"I bought a Fazley drum kit for my 3 year old for his birthday, ordered online. When it arrived we assembled it as per instructed however the wiring wa..."
robin shama
Trustpilot
Sep 30, 2025
Featured for: Faulty product; no follow-up
Great price and speedy delivery.
"I felt like dropping a quick review as I had my doubts reading some of the bad ones. Placed an order Thursday night..."
O.P.
Trustpilot
Sep 30, 2025
Featured for: Good price; fast delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
John Drysdale
trustpilot.com
Sep 30, 2025
Easy to order and dispatched straight…
Easy to order and dispatched straight away. Second ti...
S
Stephen Jackson
trustpilot.com
Sep 30, 2025
Usually good
Usually good, excellent for returns. Recently problems with websit...
r
robin shama
trustpilot.com
Sep 30, 2025
I bought a Fazley drum kit for my 3…
I bought a Fazley drum kit for my 3 year old for his birthday, ordered online. When it arrived we assembled it as per instructed however the wiring wa...
S
Sandy-T
trustpilot.com
Sep 30, 2025
Bax Music is my go to
Used Bax Music a good few times now. Been upgrading my DJ equipment and starting to build up a production st...
O
Olivia
trustpilot.com
Sep 30, 2025
Very Slow Customer Service
Bax Music’s customer service is unbelievably slow. Every time I contact them it takes ages to get a reply, and even then the answers are...
P
Phil Johnston
trustpilot.com
Sep 30, 2025
Excellent communication from BAX
Excellent communication from BAX. Decided to purchase a Mackie Mtes...
P
Peter ridley
trustpilot.com
Sep 30, 2025
I gave 1 star only because it enabled…
I gave 1 star only because it enabled me to write this. They get zero stars from me. I bought and paid for a Sire Hv7 on December 2 2024 and have neve...
d
daniel northridge
trustpilot.com
Sep 30, 2025
Won’t be shopping there again still waiting for my item that sarah wants me to send photos of my life for . Send me what I paid for or I will contact trading standards
So delivery took a little longer than expected and when the order well half of it came . I tried to call “they are not taking calls “ then emailed bec...
A
Andy
trustpilot.com
Sep 30, 2025
Still awaiting refund for goods not…
Still awaiting refund for goods not received, it has been 8 months since I ordered a guitar case from BAX, since then the company has gone ba...
M
Matt Horner
trustpilot.com
Sep 30, 2025
Great service
Great service, fast...
O
O.P.
trustpilot.com
Sep 30, 2025
Great price and speedy delivery.
I felt like dropping a quick review as I had my doubts reading some of the bad ones. Placed an order Thursday night...
C
Claire Swinford
trustpilot.com
Sep 30, 2025
Item Missing - No Response
Order came in a timely manner but was missing smoke machine liquid, have sent 3 emails now with no respo...
W
William Norton Lowell
trustpilot.com
Sep 30, 2025
Delighted customer
Easy to order, great communication, prompt delivery,...
D
Dan
trustpilot.com
Sep 30, 2025
Always excellent service
Always excellent servic...
A
Adrian Day
trustpilot.com
Sep 30, 2025
Excellent service from a trusted…
Excellent service from a trusted supplier. My only concern is that UPS left a high value...
D
Dale Day
trustpilot.com
Sep 30, 2025
LONG LIVE BAX!!!
...
D
Danny Mattox
trustpilot.com
Sep 30, 2025
Stay away!
Placed a £245 order on 29th Jan 25. Its now 17th Sept 25 and still no delivery. Tried to cancel my order months ago and get a refund but they refused....
B
Bobbit
trustpilot.com
Sep 30, 2025
FRAUDSTERS
FRAUDSTERS. I returned an item I wasn't happy with, but Bax will not acknowledge receipt even though I have proof of delivery from UPS, their phonelin...
I
Ian Higginbottom
trustpilot.com
Sep 30, 2025
The item I ordered was delivered on…
The item I ordered was delivered on time as promised, well packed, and in good conditio...
J
Jonathan Hibbard
trustpilot.com
Sep 30, 2025
Fraudsters
This company received a return (Value £491) and is refusing to return, replace or offer a refund or credit. This has gone on for over a year. Passed f...
Conclusion
Reviews for Bax Music show a clear split: many customers report fast dispatch, competitive pricing and smooth orders, while a substantial number describe missing items, delayed or missing refunds and slow or absent replies. Communication failures and unresolved return/refund cases appear repeatedly and are the primary source of negative feedback. If you plan to buy, check current shipping and refund policies, keep order and delivery evidence, and prefer payment methods with buyer protection. For higher-value purchases consider contacting customer support before ordering and verify expected delivery timelines.