Reviews Analysed
21
We Collect & Analyse Reviews
vidaXL
Experiences & Reviews
vidaXL is an online retailer supplying furniture, garden, DIY and homewares across multiple markets. It sells directly via its website and through marketplace partners and is known for broad, budget-oriented product ranges. Consumers researching vidaXL will commonly look for information on delivery, product finish and returns policies.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
12d
Overall Rating
2.6
Our Analysis
🎯
Service quality
Delivery and after-sales service receive mixed feedback: some quick deliveries and refunds, but many reports of missed deliveries and slow or ineffective support.
Share
Mixed
24%
💰
Value for money
Several reviewers note competitive prices, but others say product quality or missing parts make items poor value for the price paid.
Share
Mixed
7%
⚡
User experience
Website navigation and ordering are often described as easy, yet many buyers report confusing instructions and significant assembly difficulties.
Share
Weak
11%
🔧
Product quality
Multiple reports describe damaged items, missing parts, poor finish and design issues; several customers judged products not fit for purpose.
Share
Weak
20%
📞
Communication
Customers frequently report slow, unhelpful or circular responses from support, and problems obtaining invoices or progress updates.
Share
Weak
12%
⭐
Overall experience
Overall impressions are mixed to negative: some smooth purchases and quick refunds, but many experiences are marred by quality or service failures.
Share
Weak
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Worse service ever.
"I can't believe this is a functioning company, tried to cancel an order within minutes, they've delivered to an address that we..."
Hollie Clarke
External Source
Oct 01, 2025
Featured for: Failed cancellation and delivery
I am extremely disappointed with the…
"I am extremely disappointed with the bed I purchased for my son from this shop. The entire experience has been nothing short of a nightmare, and I fee..."
Patijia
External Source
Sep 24, 2025
Featured for: Detailed product-quality and assembly
Easy to navigate website
"Easy to navigate website, purchasing was stress free, quick delivery a..."
Fiona Davis
External Source
Sep 12, 2025
Featured for: Positive UX and delivery example
The Refund Was Quick, The Item Was Terrible.
"Excellent Refund..."
Jp Klammer
External Source
Sep 10, 2025
Featured for: Fast refund despite faulty item
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
H
Hollie Clarke
External Source
Oct 01, 2025
Worse service ever.
I can't believe this is a functioning company, tried to cancel an order within minutes, they've delivered to an address that we...
H
Hawa
External Source
Sep 28, 2025
Everything went well from ordering to…
Everything went well from or...
A
Adam Smith
External Source
Sep 26, 2025
Stop using cheap carriers
Stop using cheap carriers. I was given a 2 hour time slot by Yodel which delivery failed. A second 2 hour time slot where delivery failed and a reques...
P
Patijia
External Source
Sep 24, 2025
I am extremely disappointed with the…
I am extremely disappointed with the bed I purchased for my son from this shop. The entire experience has been nothing short of a nightmare, and I fee...
N
Narelle Shepston
External Source
Sep 24, 2025
Absolutely shocking experience I’ve had…
Absolutely shocking experience I’ve had with this company. I bought a metal cabinet for storage there was a part missing, so I am now left with half o...
L
Laurance Webb
External Source
Sep 22, 2025
Ordered an EU single bed frame
Ordered an EU single bed frame, well priced and delivered on time but overall quality is dire, missing key screws so had to improvise and many areas r...
B
Bean
External Source
Sep 17, 2025
Prices and quality are great but returns lacking
Prices are great and the x2 products I ordered are lovely quality, it's just a shame there is no free return option, as I had to orde...
V
Victoria
External Source
Sep 16, 2025
Impossible instructions!
I bought one of their steel cabinets and although purchase and delivery were fine, the instructions were unbelievably confusing to the point where we...
A
Amy Towers
External Source
Sep 16, 2025
Can’t fault it
Easy to use, fast deliver...
F
Fiona Davis
External Source
Sep 12, 2025
Easy to navigate website
Easy to navigate website, purchasing was stress free, quick delivery a...
A
Amanda Roe
External Source
Sep 11, 2025
Woodworm infested item
Unfortunately, my item arrived infested with woodworm which was pretty shocking, and I can only hope it’s not spread in my house. Organising a refund...
T
Terry Martin
External Source
Sep 11, 2025
Simple & Effective
The item was well priced, well pa...
D
Dan M
External Source
Sep 10, 2025
Absolute disaster
Absolute disaster, their product arrived incomplete and after more than a month of conversations with them (replied every two weeks...
C
Caroline
External Source
Sep 10, 2025
Horrible Customer Service - Order never received
I placed an order and the payment went through. A delivery date was initially set for Thursday, 4 September. I contacted their agent Jojo, who assured...
J
Jp Klammer
External Source
Sep 10, 2025
The Refund Was Quick, The Item Was Terrible.
Excellent Refund...
M
Mikey Colthart
External Source
Sep 07, 2025
Poor quality white tv stand
I purchased a white tv stand for £129, the pics they put on the website look great... what you get isn't what's advertised. very poor quality is what...
M
Mike Belletty
External Source
Sep 07, 2025
Just wanted a VAT invoice
Just wanted a VAT invoice. Total waste of time being sent around in circles to provide informati...
A
Adiemus
External Source
Sep 06, 2025
Big hassle to simply get an undamaged product
Bought through Wayfair. They sent me a damaged product, which had clearly been damaged before packing...
S
Shev
External Source
Sep 05, 2025
After my previous review and back a…
After my previous review and back and forth with the company they finally agreed to my refund as my item hadnt arrived until later.. I have recieved m...
c
customer
External Source
Sep 04, 2025
Good!
Good! All as described, well packaged & delivered as stated. Perhaps a bit more information on the amount of assembly required wou...
Conclusion
Reviews show consistent patterns buyers should consider before purchasing from vidaXL. Expect competitive prices but check product dimensions, finish and assembly requirements carefully. Allow extra time for possible delivery or carrier issues, and verify the returns and invoice procedures for your country. If assembly skills or a perfect finish are important, inspect photos and reviews for the specific item beforehand to reduce the risk of an unsatisfactory purchase.