vidaXL
Experiences & Reviews
vidaXL is an online retailer supplying furniture, garden, DIY and homewares across multiple markets. It sells directly via its website and through marketplace partners and is known for broad, budget-oriented product ranges. Consumers researching vidaXL will commonly look for information on delivery, product finish and returns policies.
Overview & Key Metrics
Our Analysis
Service quality
Delivery and after-sales service receive mixed feedback: some quick deliveries and refunds, but many reports of missed deliveries and slow or ineffective support.
Value for money
Several reviewers note competitive prices, but others say product quality or missing parts make items poor value for the price paid.
User experience
Website navigation and ordering are often described as easy, yet many buyers report confusing instructions and significant assembly difficulties.
Product quality
Multiple reports describe damaged items, missing parts, poor finish and design issues; several customers judged products not fit for purpose.
Communication
Customers frequently report slow, unhelpful or circular responses from support, and problems obtaining invoices or progress updates.
Overall experience
Overall impressions are mixed to negative: some smooth purchases and quick refunds, but many experiences are marred by quality or service failures.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Worse service ever.
"I can't believe this is a functioning company, tried to cancel an order within minutes, they've delivered to an address that we..."
I am extremely disappointed with the…
"I am extremely disappointed with the bed I purchased for my son from this shop. The entire experience has been nothing short of a nightmare, and I fee..."
Easy to navigate website
"Easy to navigate website, purchasing was stress free, quick delivery a..."
The Refund Was Quick, The Item Was Terrible.
"Excellent Refund..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Worse service ever.
I can't believe this is a functioning company, tried to cancel an order within minutes, they've delivered to an address that we...
Everything went well from ordering to…
Everything went well from or...
Stop using cheap carriers
Stop using cheap carriers. I was given a 2 hour time slot by Yodel which delivery failed. A second 2 hour time slot where delivery failed and a reques...
I am extremely disappointed with the…
I am extremely disappointed with the bed I purchased for my son from this shop. The entire experience has been nothing short of a nightmare, and I fee...
Absolutely shocking experience I’ve had…
Absolutely shocking experience I’ve had with this company. I bought a metal cabinet for storage there was a part missing, so I am now left with half o...
Ordered an EU single bed frame
Ordered an EU single bed frame, well priced and delivered on time but overall quality is dire, missing key screws so had to improvise and many areas r...
Prices and quality are great but returns lacking
Prices are great and the x2 products I ordered are lovely quality, it's just a shame there is no free return option, as I had to orde...
Impossible instructions!
I bought one of their steel cabinets and although purchase and delivery were fine, the instructions were unbelievably confusing to the point where we...
Can’t fault it
Easy to use, fast deliver...
Easy to navigate website
Easy to navigate website, purchasing was stress free, quick delivery a...
Woodworm infested item
Unfortunately, my item arrived infested with woodworm which was pretty shocking, and I can only hope it’s not spread in my house. Organising a refund...
Simple & Effective
The item was well priced, well pa...
Absolute disaster
Absolute disaster, their product arrived incomplete and after more than a month of conversations with them (replied every two weeks...
Horrible Customer Service - Order never received
I placed an order and the payment went through. A delivery date was initially set for Thursday, 4 September. I contacted their agent Jojo, who assured...
The Refund Was Quick, The Item Was Terrible.
Excellent Refund...
Poor quality white tv stand
I purchased a white tv stand for £129, the pics they put on the website look great... what you get isn't what's advertised. very poor quality is what...
Just wanted a VAT invoice
Just wanted a VAT invoice. Total waste of time being sent around in circles to provide informati...
Big hassle to simply get an undamaged product
Bought through Wayfair. They sent me a damaged product, which had clearly been damaged before packing...
After my previous review and back a…
After my previous review and back and forth with the company they finally agreed to my refund as my item hadnt arrived until later.. I have recieved m...
Good!
Good! All as described, well packaged & delivered as stated. Perhaps a bit more information on the amount of assembly required wou...
Conclusion
Reviews show consistent patterns buyers should consider before purchasing from vidaXL. Expect competitive prices but check product dimensions, finish and assembly requirements carefully. Allow extra time for possible delivery or carrier issues, and verify the returns and invoice procedures for your country. If assembly skills or a perfect finish are important, inspect photos and reviews for the specific item beforehand to reduce the risk of an unsatisfactory purchase.