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We Collect & Analyse Reviews

vidaXL
Experiences & Reviews

vidaXL is an online retailer supplying furniture, garden, DIY and homewares across multiple markets. It sells directly via its website and through marketplace partners and is known for broad, budget-oriented product ranges. Consumers researching vidaXL will commonly look for information on delivery, product finish and returns policies.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 43%
Latest Review 12d
Overall Rating
2.6

Our Analysis

🎯

Service quality

Delivery and after-sales service receive mixed feedback: some quick deliveries and refunds, but many reports of missed deliveries and slow or ineffective support.

Share
24%
Mixed
💰

Value for money

Several reviewers note competitive prices, but others say product quality or missing parts make items poor value for the price paid.

Share
7%
Mixed

User experience

Website navigation and ordering are often described as easy, yet many buyers report confusing instructions and significant assembly difficulties.

Share
11%
Weak
🔧

Product quality

Multiple reports describe damaged items, missing parts, poor finish and design issues; several customers judged products not fit for purpose.

Share
20%
Weak
📞

Communication

Customers frequently report slow, unhelpful or circular responses from support, and problems obtaining invoices or progress updates.

Share
12%
Weak

Overall experience

Overall impressions are mixed to negative: some smooth purchases and quick refunds, but many experiences are marred by quality or service failures.

Share
26%
Weak

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

H
Hollie Clarke
External Source Oct 01, 2025

Worse service ever.

I can't believe this is a functioning company, tried to cancel an order within minutes, they've delivered to an address that we...

H
Hawa
External Source Sep 28, 2025

Everything went well from ordering to…

Everything went well from or...

A
Adam Smith
External Source Sep 26, 2025

Stop using cheap carriers

Stop using cheap carriers. I was given a 2 hour time slot by Yodel which delivery failed. A second 2 hour time slot where delivery failed and a reques...

P
Patijia
External Source Sep 24, 2025

I am extremely disappointed with the…

I am extremely disappointed with the bed I purchased for my son from this shop. The entire experience has been nothing short of a nightmare, and I fee...

N
Narelle Shepston
External Source Sep 24, 2025

Absolutely shocking experience I’ve had…

Absolutely shocking experience I’ve had with this company. I bought a metal cabinet for storage there was a part missing, so I am now left with half o...

L
Laurance Webb
External Source Sep 22, 2025

Ordered an EU single bed frame

Ordered an EU single bed frame, well priced and delivered on time but overall quality is dire, missing key screws so had to improvise and many areas r...

B
Bean
External Source Sep 17, 2025

Prices and quality are great but returns lacking

Prices are great and the x2 products I ordered are lovely quality, it's just a shame there is no free return option, as I had to orde...

V
Victoria
External Source Sep 16, 2025

Impossible instructions!

I bought one of their steel cabinets and although purchase and delivery were fine, the instructions were unbelievably confusing to the point where we...

A
Amy Towers
External Source Sep 16, 2025

Can’t fault it

Easy to use, fast deliver...

F
Fiona Davis
External Source Sep 12, 2025

Easy to navigate website

Easy to navigate website, purchasing was stress free, quick delivery a...

A
Amanda Roe
External Source Sep 11, 2025

Woodworm infested item

Unfortunately, my item arrived infested with woodworm which was pretty shocking, and I can only hope it’s not spread in my house. Organising a refund...

T
Terry Martin
External Source Sep 11, 2025

Simple & Effective

The item was well priced, well pa...

D
Dan M
External Source Sep 10, 2025

Absolute disaster

Absolute disaster, their product arrived incomplete and after more than a month of conversations with them (replied every two weeks...

C
Caroline
External Source Sep 10, 2025

Horrible Customer Service - Order never received

I placed an order and the payment went through. A delivery date was initially set for Thursday, 4 September. I contacted their agent Jojo, who assured...

J
Jp Klammer
External Source Sep 10, 2025

The Refund Was Quick, The Item Was Terrible.

Excellent Refund...

M
Mikey Colthart
External Source Sep 07, 2025

Poor quality white tv stand

I purchased a white tv stand for £129, the pics they put on the website look great... what you get isn't what's advertised. very poor quality is what...

M
Mike Belletty
External Source Sep 07, 2025

Just wanted a VAT invoice

Just wanted a VAT invoice. Total waste of time being sent around in circles to provide informati...

A
Adiemus
External Source Sep 06, 2025

Big hassle to simply get an undamaged product

Bought through Wayfair. They sent me a damaged product, which had clearly been damaged before packing...

S
Shev
External Source Sep 05, 2025

After my previous review and back a…

After my previous review and back and forth with the company they finally agreed to my refund as my item hadnt arrived until later.. I have recieved m...

c
customer
External Source Sep 04, 2025

Good!

Good! All as described, well packaged & delivered as stated. Perhaps a bit more information on the amount of assembly required wou...

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Conclusion

Reviews show consistent patterns buyers should consider before purchasing from vidaXL. Expect competitive prices but check product dimensions, finish and assembly requirements carefully. Allow extra time for possible delivery or carrier issues, and verify the returns and invoice procedures for your country. If assembly skills or a perfect finish are important, inspect photos and reviews for the specific item beforehand to reduce the risk of an unsatisfactory purchase.