Many reviewers describe failed deliveries, long delays, and support that stops responding once problems start. Many comments also mention items arriving in poor condition, with missing parts or assembly defects. A smaller set praises quick refunds, accurate listings, and good value when orders arrive as expected. Overall, feedback splits between smooth direct purchases and orders affected by delivery issues or product faults.
Examples from available reviews (Dec 2021 – Feb 2026).
TV stand did not align and assembly holes were incorrect.
“none of it even lines up.”
Courier failed delivery and company gave the reviewer the runaround for a refund.
“Worst customer service ever!”
Customer service processed a refund quickly without requiring return.
“eventually proceeded the money refund without the obligation to send the item back.”
Website navigation and purchase were easy, delivery quick, quality high.
“purchasing was stress free”
Reviews often mention failed deliveries and missed courier time slots. Several customers report long waits for refunds or no outcome after items go missing. A smaller group describes quick refunds and helpful support when cases get resolved.
Many reviewers point to low prices and good value when items match the description. Other reviews describe value dropping because goods arrived damaged or refunds were reduced. A few complaints mention expensive returns or compensation offers some customers considered too low.
Some reviewers say the website is easy to navigate and ordering is straightforward. Many reports focus on hard self-assembly, unclear instructions, and parts that do not line up. Positive delivery and packaging comments appear, but less often than assembly complaints.
Many reviews say items arrive damaged, made with poor materials, incorrectly sized, or missing parts. Customers repeatedly mention misdrilled holes, flimsy boards, and products that break during assembly. A minority describe sturdy builds and items arriving as described.
Customers often describe slow replies or no response, along with unclear tracking updates. Several accounts mention being handed off between teams without a fix. A smaller number report clear communication and professional couriers.
Reviews show a sharp split between very negative cases and fully satisfactory orders. Many negative stories center on delivery and quality problems that left items unusable. Satisfied customers cite fast refunds, good packaging, and strong value when orders arrive undamaged.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Bed frame quality poor with missing screws and excessive fastenings.
“missing key screws so had to improvise”
Good prices and product quality but returns are costly.
“Prices are great and the x2 products I ordered are lovely quality,”
Product assembly impossible due to confusing instructions and poor quality.
“the instructions were unbelievably confusing”
Product was easy to use with fast delivery and accurate description.
“Easy to use, fast delivery, products as described.”
Item not sent and refund calculation reduced expected amount unfairly.
“they made a magic calculation reducing the discount”
Website navigation and purchase were easy, delivery quick, quality high.
“purchasing was stress free”
Item arrived infested with woodworm and refund process was difficult.
“my item arrived infested with woodworm”
Item was well priced, packaged well and delivered as stated.
“well priced, well packaged and delivered when stated.”
Product arrived incomplete and company would not accept return.
“Absolute disaster, their product arrived incomplete”
Parcel lost and communication with customer service failed to resolve.
“the parcel was lost”
Faulty goods refunded quickly by the company.
“Excellent Refund For Faulty Goods.”
TV stand arrived damaged and of very poor quality.
“very poor quality is what I got”
Requested VAT invoice but was passed around without resolution.
“Total waste of time being sent around in circles”
Received damaged item through Wayfair and replacement was a big hassle.
“made it a big hassle to simply get the product I ordered not damaged”
Refund received but the item did not serve its intended purpose.
“the instruction manual could be clearer with writing or a video available”
Product as described and well packaged, but assembly may be challenging.
“All as described, well packaged & delivered as stated.”
Delivery times were significantly longer than promised on the website.
“they will arrive in 3-5 business days”
Products arrived damaged, poor quality, and seller ignored messages.
“The products arrived damaged and of very poor quality.”
One chair broke on first day and customer relations offered inadequate compensation.
“One broke on first day of use .”
Bed order lost and company provides no effective resolution after ten days.
“nobody knows where it is”
Customer Service is atrocious.
While I am pleased with the products I received, there should have been 3 deliveries, but I only received 2.
I've been following them with multiple emails and online chat sessions for over a week with no success.
The customer service is atrocious.
There is no means to contact anyone to speak with, and you are repeatedly fobbed off with no resolution.
They have $200 of my money for items I haven't received, and I can't get anyone to take it.
As this company is in shambles, I am now looking to approach Fair Trading NSW.
Before you part with your money, think twice.
I've got nothing except heartbreak.
Alex response states that they have sent an email to deal with the problem individually.
I did not receive such an email from the stated individual, therefore this is again another regular useless response with Really no Nothing.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
vidaXL is a Netherlands-based online retailer selling furniture, garden items, pet products, and home accessories. Its e-commerce site lists a wide range of indoor and outdoor products. Shoppers view product pages with photos and specifications before buying. Orders ship to consumers in multiple countries via parcel and pallet carriers.