Many reviewers describe failed deliveries, long delays, and support that stops responding once problems start. Many comments also mention items arriving in poor condition, with missing parts or assembly defects. A smaller set praises quick refunds, accurate listings, and good value when orders arrive as expected. Overall, feedback splits between smooth direct purchases and orders affected by delivery issues or product faults.
Examples from available reviews (Dec 2021 – Feb 2026).
TV stand did not align and assembly holes were incorrect.
“none of it even lines up.”
Courier failed delivery and company gave the reviewer the runaround for a refund.
“Worst customer service ever!”
Customer service processed a refund quickly without requiring return.
“eventually proceeded the money refund without the obligation to send the item back.”
Website navigation and purchase were easy, delivery quick, quality high.
“purchasing was stress free”
Reviews often mention failed deliveries and missed courier time slots. Several customers report long waits for refunds or no outcome after items go missing. A smaller group describes quick refunds and helpful support when cases get resolved.
Many reviewers point to low prices and good value when items match the description. Other reviews describe value dropping because goods arrived damaged or refunds were reduced. A few complaints mention expensive returns or compensation offers some customers considered too low.
Some reviewers say the website is easy to navigate and ordering is straightforward. Many reports focus on hard self-assembly, unclear instructions, and parts that do not line up. Positive delivery and packaging comments appear, but less often than assembly complaints.
Many reviews say items arrive damaged, made with poor materials, incorrectly sized, or missing parts. Customers repeatedly mention misdrilled holes, flimsy boards, and products that break during assembly. A minority describe sturdy builds and items arriving as described.
Customers often describe slow replies or no response, along with unclear tracking updates. Several accounts mention being handed off between teams without a fix. A smaller number report clear communication and professional couriers.
Reviews show a sharp split between very negative cases and fully satisfactory orders. Many negative stories center on delivery and quality problems that left items unusable. Satisfied customers cite fast refunds, good packaging, and strong value when orders arrive undamaged.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery exceeded the advertised timeframe and was significantly delayed.
“What happened to 3 - 5 days advertised?”
Product unopened but customer service was described as brilliant.
“but the service was brilliant”
Delivery communication was poor and assembly was fiddly and time-consuming.
“Appalling service to get it here.”
Received great service and a satisfactory product.
“Great service and product thankyou”
Product looks good but assembly was difficult and components misaligned.
“difficult to assemble and the instructions were poor.”
Item arrived as expected, well packed, promptly sent with good communications.
“Delivered exactly what I wanted”
TV stand did not align and assembly holes were incorrect.
“none of it even lines up.”
Courier failed delivery and company gave the reviewer the runaround for a refund.
“Worst customer service ever!”
Order never arrived and communication was slow, but refund processed.
“product simply Never arrived.”
Buying direct was cheapest with quick delivery and easy assembly.
“Buying direct from them was the cheapest option.”
Payment taken but goods not dispatched and no refund provided.
“It is now 2 months since they have taken money from us for goods that have never been dispatched!”
Delivery on time and product matched website, assembly instructions adequate.
“Overall very good, delivery on time, product as seen on website”
Items were low quality with poor wood that cracks easily.
“Terrible quality items.”
Order delivered on time with good quality and reasonable price.
“Good quality good price”
Plant stands had misaligned screw holes and insufficient finishing stickers.
“screw holes did not align”
Return request mishandled and wrong-coloured parts sent without resolution.
“offered me a £25 compensation to keep it.”
My parcel was never delivered and I received no updates.
“Never delivered my parcel”
Parcel lost and customer service was slow and unresponsive.
“have had to chase repeatedly with no response.”
Self-assembly unit was extremely difficult to build with poor instructions.
“The product is exceptionally difficult to put together”
Planters arrived after slight delay and were enjoyable to assemble.
“Im very happy with them”
Complaint handling was poor and product did not match advertising.
“Customer service ok but would have given 0 stars for complaint dept and legal”
Product was poor quality, damaged, missing parts and incomplete.
“Please, stay away from this company if you want to avoid disappointment.”
Customer service unresponsive and delivery timelines were not met.
“they disappeared until they come back to me saying it will be delivered on the 29th.”
Customer service processed a refund quickly without requiring return.
“eventually proceeded the money refund without the obligation to send the item back.”
Delivery team described as professional, dependable and genuine.
“A team that delivers every time — professional, dependable, and genuinely”
Dog beds were flimsy and much lower quality than pictured.
“It's thin , cheap limp and flimsy and the cushion is anything but thick.”
Fence panels were smaller than advertised, incorrect sizing.
“There 1.8m panels are actually 1.7m.”
Delivery delayed two weeks and product was poor quality with broken packaging.
“IT TOOK TWO WEEKS!!”
Cabinet was flimsy and took several days to build.
“it's taken 3 whole days to build”
Drawers were poor quality and broke due to screw issues.
“Poor quality drawers broken by the screws that go into the runners”
Headboard not delivered and customer service provided misleading responses.
“THIS WEBSITE IS NOT TO BE TRUSTED”
Three weeks later, no response and unclear shipment tracking.
“no option to cancel order !!”
Damaged furniture arrived and company refuses collection or refund.
“it’s lying on my kitchen floor as a tripping hazard.”
Could not cancel order and customer service was unresponsive.
“Unable to effectively answer emails or make any contact with staff at all.”
Poor finish and badly pre-drilled wine rack, very difficult to assemble.
“The quality of finish is very poor.”
Ordering and delivery proceeded smoothly and satisfactorily.
“Everything went well from ordering to delivery.”
Received wrong product and customer service offered inadequate refunds.
“I want a full refund on return.”
Courier failed multiple delivery slots and customer service was unhelpful.
“Stop using cheap carriers.”
Bed arrived poorly made and assembly required drilling missing holes.
“For the money I paid, this bed is a disgrace – a complete rip-off.”
Missing part left product incomplete and customer service refused assistance.
“there was a part missing, so I am now left with half of cabinet built.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
vidaXL is a Netherlands-based online retailer selling furniture, garden items, pet products, and home accessories. Its e-commerce site lists a wide range of indoor and outdoor products. Shoppers view product pages with photos and specifications before buying. Orders ship to consumers in multiple countries via parcel and pallet carriers.