Many customers praise quick refunds, polite drivers, and staff who fix delivery issues fast. Recurring complaints include missed named delivery dates, deliveries sent to the wrong address, and cashback that was not honoured. Several people say appliances arrived damaged or not working. Ratings are sharply split: strong praise for on-site staff alongside repeated delivery and after-sales failures.
Examples from available reviews (May 2017 – Feb 2026).
Customer service was fantastic and delivery was polite and punctual.
“Fantastic customer service from start to finish.”
Paid for next-day delivery that did not occur and customer service unresponsive.
“Completely misled and let down by the paid for extra cost delivery.”
Cashback through TopCashBack was not honoured by the company.
“They did not honour the transaction”
Two deliveries of the oven arrived smashed, causing installation delays.
“Two attempted deliveries of an oven, both smashed on delivery”
Many reviews mention helpful staff, polite drivers, and same-day refunds for damaged goods. Others describe orders being cancelled without a refund, charges for out-of-stock items, and customer support that does not respond. The picture is strong frontline help in many cases, with admin falling down in others.
Several reviewers say they found the lowest online prices for TVs and other appliances. Repeated complaints focus on cashback claims not being honoured and customers being charged for unavailable stock. As a result, value feedback splits between low prices and missed advertised post-purchase benefits.
Positive reviews describe fast delivery, on-site installation, and drivers who unpack and place appliances. Negative accounts report missed delivery windows, no phone contact, and extra costs when tradespeople had to be rearranged. Experiences range from smooth home installs to disruptive no-shows that add expense and hassle.
Multiple customers report damaged or faulty items on arrival, including smashed ovens, non-working hobs, and faulty fridges. Others say the products match the description and work as expected. When customer service stepped in, fault issues often ended in refunds or replacements.
Common complaints mention no delivery calls, few updates, and explanations put down to system glitches. Other feedback notes fast replies and staff who confirm delivery plans. Communication problems often sit alongside missed or incorrect deliveries.
Feedback is clearly split between many five-star reviews praising staff and quick fixes, and many one-star reviews centred on delivery failures, damaged goods, and cashback left unresolved. Delivery reliability and after-sales follow-through most often drive the low scores. Higher ratings tend to follow effective in-home service and fast refunds.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Reviews (11) · Trustpilot (4) · Reviews (1) · Quotes shortened · As of: February 2026
Best online price for TV and friendly personal delivery.
“Best price on the Internet on my TCL 55 inch TV.”
Product as described but delivery arrived a day late and cashback refused.
“Product is fine and as described.”
Item dented but customer service promptly refunded and was very helpful.
“refund processed within half an ahour.”
Replacement cooker also faulty; company promptly refunded and assisted efficiently.
“refunded me immediately; in fact, within 24 hours.”
Item shown in stock but charged despite being unavailable.
“Take your money and tell you after.”
Reviewer reports excellent service from the company.
“Excellent service”
Fridge freezer was perfect and sizing error was resolved quickly.
“Fridge freezer perfect”
Order cancelled without reason and refund still not received.
“refund is still not received.”
Customer service was fantastic and delivery was polite and punctual.
“Fantastic customer service from start to finish.”
Delivery date given but actual delivery delayed due to poor organisation.
“Taking a day at home to wait for a delivery is NOT trivial”
Dishwasher arrived promptly, fitted and works well.
“delivery was quick and the driver was friendly”
Reviewer praises company and service and would recommend.
“Great company and service, would highly recommend!”
Reviewer describes service as perfect and staff as amazing.
“Perfect service and amazing staff.”
Needed urgent oven; customer service helped and delivery was on time.
“Thanks once again for excellent service!”
Superb service, best price, helpful staff and punctual delivery.
“Superb service.”
Delivery failed and company did not call or inform the customer.
“Just didn't turn up no phone calls...”
Paid for next-day delivery that did not occur and customer service unresponsive.
“Completely misled and let down by the paid for extra cost delivery.”
Paid for next-day delivery that did not occur and customer service unresponsive.
“Not only did they not deliver on Friday as paid for expected they will not deliver until Monday!”
Cooker delivered as promised; driver helpful and unpacked appliance.
“Cooker delivered when stated.”
Cashback through TopCashBack was not honoured by the company.
“They did not honour the transaction”
Named delivery date missed, customer incurred extra electrician costs.
“They failed to deliver on agreed date.”
Named delivery date missed and refund request ignored.
“Ordered an electric cooker and paid for 'named delivery date'.”
Two deliveries of the oven arrived smashed, causing installation delays.
“Two attempted deliveries of an oven, both smashed on delivery”
Damaged first delivery, installation issues; cashback and refund problems occurred.
“I was also told (incorrectly) that it could not be installed”
Order processed quickly and delivered and installed earlier than scheduled.
“delivered and installed on Friday earlier than scheduled”
Customer service resolved a delivery date issue promptly; item cheapest found.
“it was sorted immediately, in a polite and professional manner.”
Delivery firm failed to contact, delivered to wrong address, causing issues.
“They came to the wrong place in my town and left without contacting me.”
Faulty fridge and prolonged dispute before refund; customer accuses dishonesty.
“The product - fridge- was faulty from the beginning”
Delivery did not arrive and staff said it was a system glitch.
“Waited all day for a delivery however nothing arrived, not even a phone call”
This is a review for the Hoover H3W582DE H-Wash 300 1500rpm Washing Machine 8kg Load NFC Class C. I am so impressed with this washing machine that I just had to write a review about it. All my family and friends recommended that I buy this product and now I know why. And thank you for all the good service that I received from the salesperson who assisted me with my purchase. The delivery was super fast and the product was very easy to install. It is such a pleasure washing clothes now as I can set the washing machine on time and do other things and find my clothes clean.
Supplied faulty hob and refused statutory repair or replacement rights.
“Not fully functional - timer does not work.”
Received faulty fridge; company referred to Samsung and offered no help.
“They told me to contact Samsung. This is not customer service!”
Very good produce for very little cost; quality above other chains.
“Very good produce for very little cost,”
Food is well priced with good choice and helpful staff.
“There food is brilliantly priced”
Friendly staff and a good choice of products.
“friendly staff, good choice of products”
Excellent service and prices; team respond quickly to messages.
“excellent service, excellent prices,”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Electrical Discount UK is an online retailer selling household appliances and consumer electronics to UK customers. The site lists items such as televisions, cookers, fridge freezers, dishwashers, washing machines, and kitchen hobs, with specs and prices. It arranges home delivery for large appliances and offers timed or named delivery slots. Customers can pay online by card and contact customer service about returns or refunds. The website also supports model comparison and product selection for domestic and trade buyers.