Reviews Analysed
21
We Collect & Analyse Reviews
Electrical Discount UK
Experiences & Reviews
Electrical Discount UK is a UK-based online retailer of household electrical appliances, specialising in major white goods and kitchen appliances. The retailer typically offers online ordering, a range of delivery options (including named-day or installation services) and telephone customer support. Consumers researching the company commonly look for information on delivery reliability, returns and refund handling, cashback tracking and product condition on arrival. This summary helps buyers weigh typical experiences reported by other customers when choosing a seller for large appliances.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
104d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Many reviewers praise helpful staff, prompt delivery and straightforward installs; several report missed, late or cancelled deliveries causing inconvenience.
Share
Mixed
28%
💰
Value for money
Multiple customers note competitive pricing and savings, while a smaller group report cashback failures or refunds not received affecting perceived value.
Share
Mixed
9%
⚡
User experience
Some buyers describe the online ordering process as easy and fast; others report stock inaccuracies on the site and unclear delivery details.
Share
Mixed
5%
🔧
Product quality
Most product comments indicate appliances arrived and worked well; a minority detail damaged, dented or broken deliveries requiring replacements.
Share
Strong
12%
📞
Communication
Customers mention polite drivers and helpful staff but also numerous reports of no replies, delayed refunds and missing pre-delivery notifications.
Share
Mixed
18%
⭐
Overall experience
Many shoppers recommend the company for price and service, yet a notable share report delivery, refund or tracking problems that affected their experience.
Share
Mixed
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Superb service - highly recommend
"Superb service. Price was the best online. Very helpful when I rang them with questions about the washing machine I bought. Delivery d..."
Leon
External Source
Nov 21, 2024
Featured for: positive service, best price, on-time delivery
Just didn't turn up no phone calls…
"Just didn't turn up no phone calls nothing w..."
Glenn Burnham
External Source
Sep 28, 2024
Featured for: missed delivery, no notification
Items not in stock yet still get charged.
"They leave items on the website when they are no longer in stock. Take your money and tell you after. I presume..."
J Scott
External Source
Jul 10, 2025
Featured for: charged for out‑of‑stock item
Delivery and cashback issue
"I bought a washing machine and paid extra for next day delivery along with connection and recycling of my old machine and disposal of the packaging. T..."
Ralph Lawson
External Source
Aug 10, 2024
Featured for: damaged delivery, cashback and refund issues
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
J Scott
External Source
Jul 10, 2025
Items not in stock yet still get charged.
They leave items on the website when they are no longer in stock. Take your money and tell you after. I presume...
C
Catherine Smith
External Source
May 07, 2025
Excellent service
...
T
Tracey Burt
External Source
May 07, 2025
Easy process great product
Fridge freezer perfect - Great company .. easy process … sorted out...
S
Sh K
External Source
Jan 05, 2025
Ordered was cancelled and refund is still not received
Bought a tumble dryer via amazon but it was cancelled without giving a reason. The following day the same item is found in the ama...
L
LUCY
External Source
Dec 23, 2024
Fantastic customer service from start…
Fantastic customer service from start to finish. Delivery was on time and driver very po...
D
Don
External Source
Dec 07, 2024
Don't rely on their delivery date
Ordered a tumble dryer on Sunday. The website gave a delivery day of Thursday, as did the confirmation email. Received a message from the courier mid...
W
Wendy
External Source
Dec 06, 2024
Ordered a built in dishwasher
Ordered a built in dishwasher, called to check it was in stock as only said 1, sales office confirmed it was and gave estimated delivery for my locati...
R
Ryan
External Source
Nov 23, 2024
5 stars
Great company and service...
G
Giulia
External Source
Nov 23, 2024
Would 100% recommend
Perfect service a...
J
Jodie
External Source
Nov 22, 2024
100% be buying again!
My oven recently went kaputt and I desperately needed a replacement fast. I bought a TV from EDUK a while ago and had a really good experience with th...
L
Leon
External Source
Nov 21, 2024
Superb service - highly recommend
Superb service. Price was the best online. Very helpful when I rang them with questions about the washing machine I bought. Delivery d...
G
Glenn Burnham
External Source
Sep 28, 2024
Just didn't turn up no phone calls…
Just didn't turn up no phone calls nothing w...
S
Simon Spurrell
External Source
Sep 28, 2024
Avoid this company false promises to get a sale
Completely misled and let down by the paid for extra cost delivery. The only reason I chose this company over Currys was the next day delivery promise...
R
Rosemary Hart
External Source
Sep 24, 2024
Cooker delivered when stated
Cooker delivered when stated. Would say I got a bit anxious as the website site says there will be an email from 4pm the day before and this didn't ha...
P
Philip Moss
External Source
Sep 05, 2024
Did not honour cashback payment!! AVOID
I have used Top Cash Back (TCB) to buy through for 20 years so I know how the cashback tracking system works fully. I have never bought from Electrica...
N
Navraj
External Source
Sep 05, 2024
Do not use them: Awful
Ordered an electric cooker and paid for 'named delivery date'. They failed to deliver on a...
H
HJ
External Source
Aug 27, 2024
Ordered an oven, received a pile of glass. Twice.
Really poor. Two attempted deliveries of an oven, both smashed on delivery, meaning we have issues bringing all appliances together for a booked...
R
Ralph Lawson
External Source
Aug 10, 2024
Delivery and cashback issue
I bought a washing machine and paid extra for next day delivery along with connection and recycling of my old machine and disposal of the packaging. T...
C
Consumer
External Source
Jul 13, 2024
Excellent … exactly as they said it would be
Order it online at 10pm on a Wednesday, order was processed first thing Thursday morning, delivered and installed on Friday earlier than scheduled by...
S
Suzanne
External Source
Jul 12, 2024
Great price and customer service
I ordered my fridge/freezer and had a small issue with delivery dates. I contacted customer service and it was sorted i...
Conclusion
Reviews for Electrical Discount UK show a mix of experiences: many customers report helpful staff, competitive prices and successful deliveries with installation. At the same time, a recurring cluster of complaints concerns missed or late deliveries, poor pre-delivery communication and problems with cashback or refunds. Buyers planning a purchase should confirm stock and named-day delivery details in writing, keep evidence of any cashback/referral clicks, and inspect appliances on arrival before accepting. These practical steps reflect the common issues and positives reported by other customers and can reduce the chance of a problematic transaction.