Many customers describe fast transactions and items arriving in very good condition. Others report parcels going missing, payments being withheld, and big value cuts after inspection. Some buyers highlight clear updates and quick payouts. Other customers say cases drag on and support replies don’t help.
Examples from available reviews (Mar 2021 – Feb 2026).
Products were good quality, accurately described, and shipped securely.
“Good quality products, accurate description, keen prices, and quick protected shipping.”
Selling my iPhone was seamless and payment was made same day.
“payment was made the same day they evaluated the phone.”
They lost my parcel and refused to pay, leaving me £227 down.
“wont pay me what they owe cause they lost my parcel at their warehouse.”
They slashed the agreed offer citing deep scratches after receiving the phone.
“after accepting their offer of £340 they now say only £68”
Customers often mention quick dispatch and same-day or otherwise fast payments after selling. Many reviews also describe missing parcels, refused payouts, and slow or incomplete checks that left sellers without payment. Several accounts say refunds only came through after a long dispute.
Many reviewers say trade-in offers and resale prices stack up well against alternatives, and that the quoted amounts were paid. A recurring complaint is sudden, large cuts to agreed offers, blamed on alleged damage, which reviewers say wiped out the value of the deal. A minority report fair payments with no problems.
Users frequently praise the simple online process, straightforward postage steps, and fast order dispatch. A small number mention promo codes not working or courier delivery failures. People who completed sales or purchases smoothly also speak well of the site navigation and payment flow.
Many buyers say items arrived in excellent condition—phones, books, and media—packed with care. Other reviews describe items received or returned with new scratches, cracks, or other damage, and warranty claims rejected after inspection. Several reviews say refurbished goods met expectations, alongside complaints about damaged returns.
Several reviews point to timely updates and named staff who solved issues and paid quickly. Many complaints mention generic email replies, slow responses, and trouble getting refunds or clear explanations. Some accounts describe clear communication when things went well and poor communication once disputes started.
Reviews show a clear divide between smooth, fast transactions and cases involving major losses or disputes that never got resolved. Positive experiences focus on quick payment and accurate descriptions. Negative ones focus on lost parcels, steep revaluations, and disappointing dispute handling.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Products were good quality, accurately described, and shipped securely.
“Good quality products, accurate description, keen prices, and quick protected shipping.”
Items arrived quickly, in great condition and at a great price.
“Received the items quickly, in great condition and at a great price!”
Easy, no commitment way to access technology without ownership costs.
“Easy, no brainer, no commitment and keep up with the technology without the price tag of ownership.”
Prompt dispatch and delivery with good problem resolution if needed.
“Prompt service dispatch and delivery.”
Phone arrived as described in excellent condition with 12 months warranty.
“was described as excellent condition”
Unable to redeem 20% birthday gift due to discount code download failure.
“I tried to use my 20%off birthday gift and was unable to do so,”
Delivery on time and book was in really good condition.
“The Book was in REALLY good condition..”
Four CDs arrived in great condition and all discs played correctly.
“Everything in great condition”
Phone developed a crack and later failed; warranty denied and repair costly.
“A small Crack appeared on the screen within a couple of days”
Book arrived in excellent condition.
“Great book in excellent condition”
They drastically reduced the offer citing non-existent damage and battery issues.
“Offered £360 for a MacBook then sent me an email saying there’s damage”
Service was excellent and fast.
“Excellent fast service”
They revalued my Apple Watch from £100 to £8.50 upon receipt.
“they changed the quote to £8.50”
They provided good communication throughout the process.
“Good communication”
Ordering was simple and books were dispatched quickly and as described.
“Ordering was a simple process and order dispatched very quickly.”
Great choice, fair prices, fast delivery and good quality service.
“You can’t beat music magpie for choice of products fair prices”
Customer service staff resolved refund issue promptly after initial problems.
“Thankyou Antoinette and Laura.”
Four CDs arrived in good condition within the stated time period.
“All 4 CDs were in good condition and they arrived in the stated time period.”
Phone arrived quickly and in excellent condition.
“The phone handset was in excellent condition and arrived quickly and safely.”
Sold my phone and received payment within half an hour.
“Sold my phone and paid within half hour !!”
Parcel marked delivered but not received; company refused to help.
“Royal Mail claim it was “delivered”, yet it was never delivered to my address.”
Phone delayed eight days and customer service was unhelpful and rude.
“8 days later and I am still waiting for the phone and they refuse to help.”
They lost my parcel and refused to pay, leaving me £227 down.
“wont pay me what they owe cause they lost my parcel at their warehouse.”
They slashed the agreed offer citing deep scratches after receiving the phone.
“after accepting their offer of £340 they now say only £68”
Items were often damaged, wrong, or not delivered.
“Too often items are damaged”
iPad marked delivered to wrong property; Music Magpie refused refund.
“The delivery photo clearly shows a completely different property that isn’t mine or any of my neighbours.”
They devalued my folding phone claiming false damage and ignored emails.
“Offer was devalued by £200 as phone was "bent with heavy cospetic damage".”
They deny receiving items despite proof, leaving me with no payment.
“have proof it's arrived on the 19th through email but music magpie have denied it's arrived!!”
They offered a high initial quote then drastically reduced it and delayed return.
“the iPad passed all of the BAR one and offered me £19.30?”
Phone went missing and customer service was unhelpful.
“phone I have sent in has gone missing”
They paid the quoted price for my iPad without issues.
“paid me what they quoted.”
They offered a better deal than other trade-in options.
“Magpie offered the better deal than any other trade in or sales offer”
Films arrived in first-class condition and were well packed.
“All the films are in first class condition and well packed”
Received a great trade-in price and fast payment without hassle.
“No hassle great trade in price and fast payment”
Ordering was easy and purchase arrived swiftly and well packaged.
“Ordering from Music Magpie was very easy.”
Items were in fantastic condition and delivery was swift.
“Fantastic condition as usual from musicmagpie.”
Pricing and sending process was easy, free, and payment immediate.
“the payment was received immediately after it arrived.”
They haven't assessed my watch and offered no update, very slow service.
“they still have not assed my watch nor can they give me an update.”
They kept me informed and made payment promptly.
“kept me informed as to what was going on and the payment was promptly made.”
Service was fast, reliable and accurate; recommended.
“Fast, reliable and accurate services received from music Maggie recommended”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Music Magpie runs an online site that buys and sells used electronics, CDs, DVDs, games, and books. It gives instant online valuations for devices like phones, tablets, and consoles, and provides prepaid postage labels for sellers. The company checks returned and purchased items, then sells them on the site as refurbished or second-hand stock. After inspection, it pays sellers by bank transfer, and customer support deals with refunds, replacements, and warranty questions.