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We Collect & Analyse Reviews

Music Magpie
Experiences & Reviews

Music Magpie is a UK online reseller and trade‑in service for second‑hand electronics, DVDs, CDs, games and books. It operates a website where customers can buy refurbished items or sell devices via trade‑in valuations and receives items by post for assessment and payment.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 16d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Most reviews describe prompt, reliable service: accurate quotes honoured, fast payments and generally swift processing; one review reports a long assessment delay.

Share
27%
Strong
💰

Value for money

Multiple reviewers cite fair trade‑in prices or better deals than competitors, noting payments matched quoted amounts and perceived good value for purchases.

Share
14%
Strong
⚡

User experience

Customers frequently describe the website and selling process as easy, quick and straightforward, including simple postage steps and immediate payments on receipt.

Share
12%
Strong
🔧

Product quality

Purchased items (books, films, phones) are commonly reported as well packaged and in very good or pristine condition; a small number report faulty items.

Share
11%
Strong
📞

Communication

Several reviewers praise clear updates and quick replies, but one reviewer reports no updates and inability to get information about their item.

Share
5%
Mixed
⭐

Overall experience

The majority of reviewers give a positive overall impression and recommend Music Magpie for buying or selling; a minority report significant delays or issues.

Share
32%
Strong

View all 21 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

B
Brett Clevely
External Source Oct 02, 2025

Paid what they quoted! Nuff said!

Gave me a price for my IPad, paid...

J
Jeyakanth Kuganabala
External Source Oct 02, 2025

It was easy and straightforward deal

Magpie offered the better deal tha...

I
Ian Macphail
External Source Oct 02, 2025

Great service and choice excellent

All the films are in first cl...

S
Sarah
External Source Oct 02, 2025

No hassle easy to use service

No hassle great trade i...

J
J. Brown
External Source Oct 02, 2025

Music Magpie are excellent …

Ordering from Music Magpie was very easy. My p...

P
PAUL DALE
External Source Oct 02, 2025

Fantastic condition as usual from…

Fantastic condition as usual from musicmagpi...

C
CJE55
External Source Oct 02, 2025

Simple, quick and painless

It was easy to identify and price my item. The process for sending the item to musicM...

M
Marc
External Source Oct 02, 2025

I sent my Apple Watch on the 19th of…

I sent my Apple Watch on the 19th of September, 2nd of October and they still have not assed my watch nor can they give me an update. Terrible slow se...

S
SUSAN MADDISON
External Source Oct 02, 2025

Excellent service

I was very pleased with their quick and efficient service. They kept...

y
yehia choucair
External Source Oct 02, 2025

Fast

Fast, reliable and accurate services...

B
Bri
External Source Oct 02, 2025

Offered a fair price for my old iPhone

Offered a fair price for my old iPhone No quibbling once rece...

G
Gaerth Owen
External Source Oct 02, 2025

Excellent quality and value with fast…

Excellent quality and v...

G
Gary Spicer
External Source Oct 02, 2025

Keep up the great work

Keep up the great work, I have been more than...

J
James Hitchings
External Source Oct 02, 2025

Fast, Efficient & Paid the Quoted Amount

Easy to Use Service &...

F
Frank
External Source Oct 02, 2025

Refunded and replaced quickly

On two occasions a video has not played. The first time a refund was made by Musicmagpie. 02 10 25 a replacement video is being sent by them. Musicmag...

G
George Stott
External Source Oct 02, 2025

Evri let you down.

You are still great, sadly Evri, out of 5 delivery attempts, 4 of which...

H
Hugh
External Source Oct 02, 2025

Quick process, good price

The process is seamless for selling an iPhone, the price offered was very good,...

D
Di
External Source Oct 02, 2025

Go to Music magpie .

The company is the go to, what ever you won't,...

S
Stuart Barker
External Source Oct 02, 2025

I have bought second hand books from…

I have bought second hand books from music magpie quite a few times. The delivery time is always pretty good. Also the books ar...

S
Sam
External Source Oct 02, 2025

As usual the magpie delivers

As usual the magpie...

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Conclusion

Reviews indicate Music Magpie commonly provides quick payments, fair trade‑in prices and an easy selling or purchasing process, with many customers noting fast delivery and good item condition. Several reviewers explicitly confirm the company paid quoted amounts and delivered well packaged products. However, a small number of reviews describe slow assessment times and poor updates, including one unresolved complaint about an unassessed item and unpaid balance. Prospective buyers and sellers should weigh the generally positive experiences against occasional reports of delays and retain tracking and communications until transactions complete.