Reviews Analysed
21
We Collect & Analyse Reviews
The Game Collection
Experiences & Reviews
The Game Collection is a UK-based online retailer specialising in physical video games and accessories for major platforms (PlayStation, Xbox, Nintendo, PC). The site is commonly used for new releases and pre-orders and operates an e-commerce store that dispatches orders to UK addresses. For consumers searching reviews, focus on delivery reliability, pricing, reward schemes and customer support when comparing experiences.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers report fast order processing and on-time delivery; customer service is generally described as responsive, with one notable negative experience.
Share
Strong
27%
💰
Value for money
Many customers cite competitive prices, discounts and reward points, but several raise issues with expired or missing promo/points rewards.
Share
Mixed
17%
⚡
User experience
A small number of reviewers describe the website as easy to navigate and checkout as straightforward; sample size is limited so evidence is cautious.
Share
Mixed
6%
🔧
Product quality
Most comments about products are positive, though some buyers report damaged shrink wrap, dusty packaging or scuffed collector items on occasion.
Share
Strong
8%
📞
Communication
Several reviewers note clear order status updates and helpful staff; one reviewer reports an unsatisfactory customer interaction regarding promotions.
Share
Strong
8%
⭐
Overall experience
Overall sentiment is positive: many repeat customers, recommendations and praise for speed and pricing; a minority report problems with promotions or packaging.
Share
Strong
33%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Great Gaming Purchasing Experience!
"I recently purchased some video games from The Game Collection and I must say, it was a great experience. They offer a wide variety of cheap video games and accessories for various platforms such as PlayStation 4, Xbox One, Nintendo Switch, PC gaming, 3DS, PS3 and Xbox 360. The best part is that they offer free delivery in the UK. The website is easy to navigate and I found what I was looking for quickly. Their prices are very competitive compared to other retailers providing similar products. With their quick processing time and reliable delivery service, my order arrived within days. What stood out to me most about this company was their excellent customer service. Any questions or concerns I had were promptly addressed by their knowledgeable staff who provided informative solutions every step of the way. Overall, I am extremely satisfied with my purchase at The Game Collection and would definitely recommend them to anyone in search of quality gaming products at affordable prices with top-notch customer support."
Deontae Schroeder
Collected.reviews
Jan 26, 2023
Featured for: Comprehensive positive review covering many themes
10/10 have already used again
"Great easy to use website and quick delivery. The points system is..."
James Robert Mahon
Trustpilot
Sep 30, 2025
Featured for: Praises UX, points and quick delivery
Awful customer experience
"Awful customer experience! I bought 2 games together both of which were supposed to come with £10 rewards. However because I didn’t pay separately for..."
Annoyed
Trustpilot
Sep 30, 2025
Featured for: Complains about rewards and customer service
Buying games is usually fine
"Buying games is usually fine, Anything larger like a collectors edition will probably arrive with damage to the shrink wrap, warehouse dirt on top and..."
mdfk79 (mdfk79)
Trustpilot
Sep 30, 2025
Featured for: Details packaging damage for collector's editions
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Sk
trustpilot.com
Sep 30, 2025
Great company fast delivery highly…
Great company fast del...
c
customer
trustpilot.com
Sep 30, 2025
It's a great game
...
L
Luke Robson
trustpilot.com
Sep 30, 2025
Flawless and quick delivery
Flawless and quick delivery, well priced...
J
James Robert Mahon
trustpilot.com
Sep 30, 2025
10/10 have already used again
Great easy to use website and quick delivery. The points system is...
P
Phil
trustpilot.com
Sep 30, 2025
Recommend
Quick, kept in tou...
c
customer
trustpilot.com
Sep 30, 2025
Bordelands 4 and chronos
Really great and efficient shop got my preorders on tim...
D
Donald Heard
trustpilot.com
Sep 30, 2025
last minute wonder
I ordered the item at the last minute thinking it wouldn't arrive until after the weekend but it was delivered the next...
R
Ryan Noble
trustpilot.com
Sep 30, 2025
Always great with there games and…
Always great with there games and deliver...
p
patrick mcmullan
trustpilot.com
Sep 30, 2025
Best company ever
...
A
Annoyed
trustpilot.com
Sep 30, 2025
Awful customer experience
Awful customer experience! I bought 2 games together both of which were supposed to come with £10 rewards. However because I didn’t pay separately for...
T
Tom Blake
trustpilot.com
Sep 30, 2025
I brought a game and was rewarded with…
I brought a game and was rewarded with £10 with there pre order bonus but when I went to redeem it for a s...
G
Glen Britton
trustpilot.com
Sep 30, 2025
The best site in the UK for games
This site is my go to for any games, they have regularly updated stock,...
S
Sam Webb
trustpilot.com
Sep 30, 2025
Great site
Items always on time, well priced, good d...
M
MATT B
trustpilot.com
Sep 30, 2025
Very reliable website for console games
I've never had problems with The Game Collection very reliable and a good cust...
L
Luke
trustpilot.com
Sep 30, 2025
Physical games forever with the Game Collection
Always quick delivery and secure payment method. If physical games are what you prefer over digital, then game collection are definitely the place to...
D
David Barnes
trustpilot.com
Sep 30, 2025
Great prices on games free delivery and…
Great prices on games free delivery an...
m
mdfk79 (mdfk79)
trustpilot.com
Sep 30, 2025
Buying games is usually fine
Buying games is usually fine, Anything larger like a collectors edition will probably arrive with damage to the shrink wrap, warehouse dirt on top and...
K
Kyle Glassbrook
trustpilot.com
Sep 30, 2025
Always great prices and fast processing…
Always great prices and fa...
M
Michael
trustpilot.com
Sep 30, 2025
10/10 always fast service
...
J
Joe Saunders
trustpilot.com
Sep 30, 2025
A great place to buy games
A great place to buy games, q...
Conclusion
Reviewers most commonly highlight fast delivery, competitive pricing and an easy-to-use online store, with many repeat customers and recommendations. Several reviews praise clear order updates and responsive staff, which supports confidence in order fulfilment. However, a recurring complaint concerns the reward/points scheme—some customers report expired or missing points after purchase. A smaller number of buyers report packaging or condition issues with larger collector items; consider checking packaging policies for high-value orders. If you plan to use promotional points, check expiry terms and keep order confirmations when contacting support.