Reviewers most commonly highlight fast delivery, competitive pricing and an easy-to-use online store, with many repeat customers and recommendations. Several reviews praise clear order updates and responsive staff, which supports confidence in order fulfilment. However, a recurring complaint concerns the reward/points scheme—some customers report expired or missing points after purchase. A smaller number of buyers report packaging or condition issues with larger collector items; consider checking packaging policies for high-value orders. If you plan to use promotional points, check expiry terms and keep order confirmations when contacting support.
Examples from available reviews (Jan 2023 – Feb 2026).
Smooth purchase with competitive prices, fast delivery and helpful customer service.
“it was a great experience.”
Easy-to-use website with quick delivery and a useful points system.
“Great easy to use website and quick delivery.”
Buying two games together prevented receiving both promotional rewards.
“I don’t get rewards for both!”
Collectors editions often arrive with damaged shrink wrap and dirty packaging.
“will probably arrive with damage to the shrink wrap”
Most reviewers report fast order processing and on-time delivery; customer service is generally described as responsive, with one notable negative experience.
Many customers cite competitive prices, discounts and reward points, but several raise issues with expired or missing promo/points rewards.
A small number of reviewers describe the website as easy to navigate and checkout as straightforward; sample size is limited so evidence is cautious.
Most comments about products are positive, though some buyers report damaged shrink wrap, dusty packaging or scuffed collector items on occasion.
Several reviewers note clear order status updates and helpful staff; one reviewer reports an unsatisfactory customer interaction regarding promotions.
Overall sentiment is positive: many repeat customers, recommendations and praise for speed and pricing; a minority report problems with promotions or packaging.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Service was excellent as usual.
“Excellent service as usual.”
Next-day delivery and the reviewer highly recommends the company.
“Got my game the next day which is great.”
Extremely quick delivery and great value; reviewer will use again.
“Extremely quick delivery and great value.”
Reliable preorder service, competitive prices and consistently good customer service.
“great and reliable preorder service”
Order received on time with no issues reported.
“Order received on time”
Arrived within two days at the cheapest price found and faultless service.
“Came within two days, cheapest price I found. Faultless service.”
Delivery was quick according to the reviewer.
“Quick delivery”
Brilliant site with cheaper prices, fast delivery, and strong recommendation.
“Brilliant site for physical copies of games and great prices to.”
Site frequently adds new games so reviewer returns for updates.
“There's always new games for one to try out”
Offers cheap prices and fast delivery.
“Cheap and fast delivery”
Long-term customer praises excellent customer service and quick issue resolution.
“The customer service is 10/10.”
Very quick delivery and the item's price was very good.
“Very quick delivery and price of item is very good”
Favourite place to buy games with great service and fast delivery.
“great service and the delivery is really fast”
Orders delivered on time, in perfect condition, with a loyalty scheme.
“Always delivered on time and in perfect condition.”
Great service and reviewer wishes they'd used the company earlier.
“Great service, should have been using them for years!!!”
Consistent excellent experience rated ten out of ten.
“10/10 as normal”
Great prices with timely arrivals and helpful customer support.
“Great prices and products always arrive on time.”
Competitive pricing and next-day arrival with excellent service.
“arrived the day after ordering”
Quick, low-cost delivery and cheaper physical copy than digital.
“Plus this copy of Hitman is £20 cheaper than buying digitally.”
Easy to order with a very good price and quick delivery.
“Easy to order and a very good price and delivery was quick”
Great price and surprise inclusion of day 1 version with bonuses.
“Great price. A nice surprise that this was the day 1 version of the game with some bonus stuff. Thanks.”
Company provided fast delivery and the reviewer highly recommends them.
“Great company fast delivery highly recommend”
Reviewer says the game is great.
“It's a great game”
Flawless, quick delivery and well priced games with promotions.
“Flawless and quick delivery”
Easy-to-use website with quick delivery and a useful points system.
“Great easy to use website and quick delivery.”
They were quick and kept the reviewer informed; recommended.
“Quick, kept in touch. Would recommend”
Efficient shop delivered preorders on time and is highly recommended.
“got my preorders on time”
Last-minute order arrived the next day; reviewer trusts the company.
“it was delivered the next day”
Consistently good games and delivery with clear order status updates.
“Well informed about the status of order”
Reviewer describes the company as the best ever.
“Best company ever”
Buying two games together prevented receiving both promotional rewards.
“I don’t get rewards for both!”
Rewards points expired after one month so reviewer felt unable to redeem.
“the points had expired after one month”
Site offers updated stock, great prices and fast delivery.
“great prices and a fantastically fast delivery system”
Items arrive on time with good prices and a discount scheme.
“Items always on time, well priced, good discount scheme.”
Very reliable with good customer service over many years.
“very reliable and a good customer service”
Quick delivery, secure payment, but some rewards points issues noted.
“Always quick delivery and secure payment method.”
Offers great prices, free delivery and reward points.
“Great prices on games free delivery and reward points too a fantastic company”
Collectors editions often arrive with damaged shrink wrap and dirty packaging.
“will probably arrive with damage to the shrink wrap”
Consistently great prices and fast delivery processing.
“Always great prices and fast processing for delivery”
Service is always fast and highly rated by reviewer.
“10/10 always fast service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Game Collection is a UK-based online retailer specialising in physical video games and accessories for major platforms (PlayStation, Xbox, Nintendo, PC). The site is commonly used for new releases and pre-orders and operates an e-commerce store that dispatches orders to UK addresses. For consumers searching reviews, focus on delivery reliability, pricing, reward schemes and customer support when comparing experiences.