Customers often praise very fast delivery and reliable fulfilment. Many reviews also point to competitive prices and frequent promotions. A small number mention problems with reward points, occasional slow support, or damaged collector packaging. Positive comments clearly outweigh complaints.
Examples from available reviews (Jan 2023 – Mar 2026).
Next-day delivery and the reviewer highly recommends the company.
“Got my game the next day which is great.”
Buys only new games from TGC due to best prices and rewards.
“got £10 back in reward points to spend on the next game.”
Rewards points expired after one month so reviewer felt unable to redeem.
“the points had expired after one month”
Repeated delivery errors and slow support left me without the game.
“I reached out to support immediately, but the response was slow and unhelpful.”
Most service feedback focuses on fast delivery and reliable fulfilment. Reviewers frequently mention next-day delivery, release-day arrivals, and preorders being handled correctly. A smaller group describe repeated delivery mistakes and slow or unhelpful support when issues come up.
Many reviews cite competitive pricing, discounts, and promotions as key reasons for buying. Customers point to low item prices and savings on physical copies. A few specifically complain about reward points expiring or not getting the points they expected on combined purchases.
Reviewers often call the website easy to use, with a straightforward ordering process. Several mention quick checkout and fast order processing. Only a small number report navigation or access problems.
Most buyers say items arrive in good condition and match the description. For collector or special editions, a few reviews mention damaged shrink wrap or dirty outer packaging. Reports of damaged or faulty products are rare.
Many reviewers highlight order updates and dispatch notifications as a strong point. They mention clear dispatch info and prompt confirmations. A small number note delays or weak responses from customer support while problems are being resolved.
Many reviewers say they will buy again and recommend the retailer. They mainly point to fast delivery, easy ordering, and competitive prices. A few complaints around reward redemptions, slower support, and occasional packaging damage form small pockets of negative feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Service was excellent as usual.
“Excellent service as usual.”
Next-day delivery and the reviewer highly recommends the company.
“Got my game the next day which is great.”
Extremely quick delivery and great value; reviewer will use again.
“Extremely quick delivery and great value.”
Reliable preorder service, competitive prices and consistently good customer service.
“great and reliable preorder service”
Order received on time with no issues reported.
“Order received on time”
Arrived within two days at the cheapest price found and faultless service.
“Came within two days, cheapest price I found. Faultless service.”
Delivery was quick according to the reviewer.
“Quick delivery”
Brilliant site with cheaper prices, fast delivery, and strong recommendation.
“Brilliant site for physical copies of games and great prices to.”
Site frequently adds new games so reviewer returns for updates.
“There's always new games for one to try out”
Offers cheap prices and fast delivery.
“Cheap and fast delivery”
Long-term customer praises excellent customer service and quick issue resolution.
“The customer service is 10/10.”
Very quick delivery and the item's price was very good.
“Very quick delivery and price of item is very good”
Favourite place to buy games with great service and fast delivery.
“great service and the delivery is really fast”
Orders delivered on time, in perfect condition, with a loyalty scheme.
“Always delivered on time and in perfect condition.”
Great service and reviewer wishes they'd used the company earlier.
“Great service, should have been using them for years!!!”
Consistent excellent experience rated ten out of ten.
“10/10 as normal”
Great prices with timely arrivals and helpful customer support.
“Great prices and products always arrive on time.”
Competitive pricing and next-day arrival with excellent service.
“arrived the day after ordering”
Quick, low-cost delivery and cheaper physical copy than digital.
“Plus this copy of Hitman is £20 cheaper than buying digitally.”
Easy to order with a very good price and quick delivery.
“Easy to order and a very good price and delivery was quick”
Great price and surprise inclusion of day 1 version with bonuses.
“Great price. A nice surprise that this was the day 1 version of the game with some bonus stuff. Thanks.”
Company provided fast delivery and the reviewer highly recommends them.
“Great company fast delivery highly recommend”
Reviewer says the game is great.
“It's a great game”
Flawless, quick delivery and well priced games with promotions.
“Flawless and quick delivery”
Easy-to-use website with quick delivery and a useful points system.
“Great easy to use website and quick delivery.”
They were quick and kept the reviewer informed; recommended.
“Quick, kept in touch. Would recommend”
Efficient shop delivered preorders on time and is highly recommended.
“got my preorders on time”
Last-minute order arrived the next day; reviewer trusts the company.
“it was delivered the next day”
Consistently good games and delivery with clear order status updates.
“Well informed about the status of order”
Reviewer describes the company as the best ever.
“Best company ever”
Buying two games together prevented receiving both promotional rewards.
“I don’t get rewards for both!”
Rewards points expired after one month so reviewer felt unable to redeem.
“the points had expired after one month”
Site offers updated stock, great prices and fast delivery.
“great prices and a fantastically fast delivery system”
Items arrive on time with good prices and a discount scheme.
“Items always on time, well priced, good discount scheme.”
Very reliable with good customer service over many years.
“very reliable and a good customer service”
Quick delivery, secure payment, but some rewards points issues noted.
“Always quick delivery and secure payment method.”
Offers great prices, free delivery and reward points.
“Great prices on games free delivery and reward points too a fantastic company”
Collectors editions often arrive with damaged shrink wrap and dirty packaging.
“will probably arrive with damage to the shrink wrap”
Consistently great prices and fast delivery processing.
“Always great prices and fast processing for delivery”
Service is always fast and highly rated by reviewer.
“10/10 always fast service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Game Collection is a UK online retailer selling physical video games, consoles, and gaming accessories. Its range covers new releases, platform-specific titles for PlayStation, Xbox, and Nintendo Switch, plus special or collector editions. Product pages show release dates, platform compatibility, and content details. UK customers can pay using standard methods, then complete checkout and have orders fulfilled through the site.