Reviewers most commonly highlight fast delivery, competitive pricing and an easy-to-use online store, with many repeat customers and recommendations. Several reviews praise clear order updates and responsive staff, which supports confidence in order fulfilment. However, a recurring complaint concerns the reward/points scheme—some customers report expired or missing points after purchase. A smaller number of buyers report packaging or condition issues with larger collector items; consider checking packaging policies for high-value orders. If you plan to use promotional points, check expiry terms and keep order confirmations when contacting support.
Examples from available reviews (Jan 2023 – Feb 2026).
Smooth purchase with competitive prices, fast delivery and helpful customer service.
“it was a great experience.”
Easy-to-use website with quick delivery and a useful points system.
“Great easy to use website and quick delivery.”
Buying two games together prevented receiving both promotional rewards.
“I don’t get rewards for both!”
Collectors editions often arrive with damaged shrink wrap and dirty packaging.
“will probably arrive with damage to the shrink wrap”
Most reviewers report fast order processing and on-time delivery; customer service is generally described as responsive, with one notable negative experience.
Many customers cite competitive prices, discounts and reward points, but several raise issues with expired or missing promo/points rewards.
A small number of reviewers describe the website as easy to navigate and checkout as straightforward; sample size is limited so evidence is cautious.
Most comments about products are positive, though some buyers report damaged shrink wrap, dusty packaging or scuffed collector items on occasion.
Several reviewers note clear order status updates and helpful staff; one reviewer reports an unsatisfactory customer interaction regarding promotions.
Overall sentiment is positive: many repeat customers, recommendations and praise for speed and pricing; a minority report problems with promotions or packaging.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Great place to buy games with quick postage and good prices.
“A great place to buy games, quick postage, excellent prices”
Delivered earlier than expected and reviewer called it superb.
“delivered earlier than expected.Superb.”
Controller was offered at a very good price.
“A very good price for a very good controller”
Order received in two days, well packed with no problems.
“Placed order and received in two days.”
Buys only new games from TGC due to best prices and rewards.
“got £10 back in reward points to spend on the next game.”
Large Switch selection, low prices, loyalty points, quick well-packaged delivery.
“Games are sent quickly, well packaged”
Ordered a PS5 controller and received it within 24 hours in perfect condition.
“received it within 24 hours in perfect condition”
Easy ordering, kept informed at dispatch, and arrived on time.
“kept informed when dispatched”
Game arrived on release day, well packaged, and rewarded loyalty points.
“The game arrived on the release day.”
Fast delivery and item matched its description.
“Fast delivery, and item as described.”
Repeated delivery errors and slow support left me without the game.
“I reached out to support immediately, but the response was slow and unhelpful.”
Quick delivery, great price, and they sent an extra copy.
“Plus they sent 2 copies when I only ordered and paid for one!”
Easy site access, fast delivery and useful bonus points.
“Easy to access fast delivery and bonus points are great.”
Brilliant service, excellent price and very fast shipping.
“Brilliant service, excellent price and very fast shipping.”
Order arrived on release day and company replied promptly.
“My order came on release day and I got £10 bonus points”
Consistently fast delivery and competitive pricing.
“Always great from the game collection, fast delivery and great prices”
Customer is very happy with the purchase.
“Very happy with the purchase”
Reviewer praises best prices, timely delivery and top promotions.
“They have the best prices, they always deliver on time and have the best promotions.”
Excellent service with super quick delivery arriving three days early.
“it turned up 3 days early!!!”
Order arrived on release day at a fair price; highly recommended.
“order arrived on release day and at a very fair price”
I recently purchased some video games from The Game Collection and I must say, it was a great experience. They offer a wide variety of cheap video games and accessories for various platforms such as PlayStation 4, Xbox One, Nintendo Switch, PC gaming, 3DS, PS3 and Xbox 360. The best part is that they offer free delivery in the UK.
The website is easy to navigate and I found what I was looking for quickly. Their prices are very competitive compared to other retailers providing similar products. With their quick processing time and reliable delivery service, my order arrived within days.
What stood out to me most about this company was their excellent customer service. Any questions or concerns I had were promptly addressed by their knowledgeable staff who provided informative solutions every step of the way.
Overall, I am extremely satisfied with my purchase at The Game Collection and would definitely recommend them to anyone in search of quality gaming products at affordable prices with top-notch customer support.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Game Collection is a UK-based online retailer specialising in physical video games and accessories for major platforms (PlayStation, Xbox, Nintendo, PC). The site is commonly used for new releases and pre-orders and operates an e-commerce store that dispatches orders to UK addresses. For consumers searching reviews, focus on delivery reliability, pricing, reward schemes and customer support when comparing experiences.