Customers often praise very fast delivery and reliable fulfilment. Many reviews also point to competitive prices and frequent promotions. A small number mention problems with reward points, occasional slow support, or damaged collector packaging. Positive comments clearly outweigh complaints.
Examples from available reviews (Jan 2023 – Mar 2026).
Next-day delivery and the reviewer highly recommends the company.
“Got my game the next day which is great.”
Buys only new games from TGC due to best prices and rewards.
“got £10 back in reward points to spend on the next game.”
Rewards points expired after one month so reviewer felt unable to redeem.
“the points had expired after one month”
Repeated delivery errors and slow support left me without the game.
“I reached out to support immediately, but the response was slow and unhelpful.”
Most service feedback focuses on fast delivery and reliable fulfilment. Reviewers frequently mention next-day delivery, release-day arrivals, and preorders being handled correctly. A smaller group describe repeated delivery mistakes and slow or unhelpful support when issues come up.
Many reviews cite competitive pricing, discounts, and promotions as key reasons for buying. Customers point to low item prices and savings on physical copies. A few specifically complain about reward points expiring or not getting the points they expected on combined purchases.
Reviewers often call the website easy to use, with a straightforward ordering process. Several mention quick checkout and fast order processing. Only a small number report navigation or access problems.
Most buyers say items arrive in good condition and match the description. For collector or special editions, a few reviews mention damaged shrink wrap or dirty outer packaging. Reports of damaged or faulty products are rare.
Many reviewers highlight order updates and dispatch notifications as a strong point. They mention clear dispatch info and prompt confirmations. A small number note delays or weak responses from customer support while problems are being resolved.
Many reviewers say they will buy again and recommend the retailer. They mainly point to fast delivery, easy ordering, and competitive prices. A few complaints around reward redemptions, slower support, and occasional packaging damage form small pockets of negative feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Great place to buy games with quick postage and good prices.
“A great place to buy games, quick postage, excellent prices”
Delivered earlier than expected and reviewer called it superb.
“delivered earlier than expected.Superb.”
Controller was offered at a very good price.
“A very good price for a very good controller”
Order received in two days, well packed with no problems.
“Placed order and received in two days.”
Buys only new games from TGC due to best prices and rewards.
“got £10 back in reward points to spend on the next game.”
Large Switch selection, low prices, loyalty points, quick well-packaged delivery.
“Games are sent quickly, well packaged”
Ordered a PS5 controller and received it within 24 hours in perfect condition.
“received it within 24 hours in perfect condition”
Easy ordering, kept informed at dispatch, and arrived on time.
“kept informed when dispatched”
Game arrived on release day, well packaged, and rewarded loyalty points.
“The game arrived on the release day.”
Fast delivery and item matched its description.
“Fast delivery, and item as described.”
Repeated delivery errors and slow support left me without the game.
“I reached out to support immediately, but the response was slow and unhelpful.”
Quick delivery, great price, and they sent an extra copy.
“Plus they sent 2 copies when I only ordered and paid for one!”
Easy site access, fast delivery and useful bonus points.
“Easy to access fast delivery and bonus points are great.”
Brilliant service, excellent price and very fast shipping.
“Brilliant service, excellent price and very fast shipping.”
Order arrived on release day and company replied promptly.
“My order came on release day and I got £10 bonus points”
Consistently fast delivery and competitive pricing.
“Always great from the game collection, fast delivery and great prices”
Customer is very happy with the purchase.
“Very happy with the purchase”
Reviewer praises best prices, timely delivery and top promotions.
“They have the best prices, they always deliver on time and have the best promotions.”
Excellent service with super quick delivery arriving three days early.
“it turned up 3 days early!!!”
Order arrived on release day at a fair price; highly recommended.
“order arrived on release day and at a very fair price”
I recently purchased some video games from The Game Collection and I must say, it was a great experience. They offer a wide variety of cheap video games and accessories for various platforms such as PlayStation 4, Xbox One, Nintendo Switch, PC gaming, 3DS, PS3 and Xbox 360. The best part is that they offer free delivery in the UK.
The website is easy to navigate and I found what I was looking for quickly. Their prices are very competitive compared to other retailers providing similar products. With their quick processing time and reliable delivery service, my order arrived within days.
What stood out to me most about this company was their excellent customer service. Any questions or concerns I had were promptly addressed by their knowledgeable staff who provided informative solutions every step of the way.
Overall, I am extremely satisfied with my purchase at The Game Collection and would definitely recommend them to anyone in search of quality gaming products at affordable prices with top-notch customer support.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Game Collection is a UK online retailer selling physical video games, consoles, and gaming accessories. Its range covers new releases, platform-specific titles for PlayStation, Xbox, and Nintendo Switch, plus special or collector editions. Product pages show release dates, platform compatibility, and content details. UK customers can pay using standard methods, then complete checkout and have orders fulfilled through the site.