Reviews Analysed
10
We Collect & Analyse Reviews
Musical Images
Experiences & Reviews
Musical Images is a specialist retailer and installer of consumer audio‑visual equipment, focused on hi‑fi, speakers and home cinema systems. Consumers looking for reviews typically check its product range, installation services and aftercare support. When researching this company, readers commonly compare installation quality, stock reliability and customer service to other UK AV retailers.
Overview & Key Metrics
Positive Sentiment
40%
Latest Review
18d
Overall Rating
2.4
Our Analysis
🎯
Service quality
Some customers praise polite, knowledgeable staff and successful installs; a larger group reports missed expectations, rushed work and cancelled orders.
Share
Weak
22%
💰
Value for money
Mentions are rare; one reviewer advised paying more elsewhere after a cancelled order, suggesting perceived poor value tied to stock problems.
Share
Mixed
2%
⚡
User experience
User journeys vary: a few report quick online ordering and smooth installs; many describe delayed shipments, repeated chasing and order cancellations.
Share
Weak
22%
🔧
Product quality
Where installations succeeded customers describe good performance (TVs, speakers). A minority report messy or unsatisfactory installation work.
Share
Strong
9%
📞
Communication
Several reviewers report misleading website availability, late 'out of stock' emails and poor responses; a smaller number highlight helpful, responsive staff.
Share
Weak
22%
⭐
Overall experience
Overall impressions are split: repeat buyers and successful installs versus numerous complaints about stock, cancellations and unsatisfactory service.
Share
Weak
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 10 verified reviews (December 2021 – September 2025).
Polite and professional and have spent…
"Polite and professional and have spent THOUSANDS’s here over the years. Adam is a pleasure to deal with and knowledgable. It’s a high end shop special..."
Chris
Trustpilot
Sep 30, 2025
Featured for: long-term loyal customer praise
Very satisfied customer
"The team at Musical images have surpassed all of our expectations! We’ve had two spectacular 8k Samsung televisions installed and commissioned along w..."
Vishal L
Trustpilot
Sep 30, 2025
Featured for: large installation success and support
Rubbish. Don’t give them your business
"Checked their website on cyber Monday, which said the item I wanted was in stock and would be dispatched in 5 days. Paid for it and waited. Then got a..."
JAson
Trustpilot
Sep 30, 2025
Featured for: detailed stock and cancellation complaint
Home system installtion
"I had this company install a home entertainment system in my home. I had visions of what it would look like and how i would enjoy it and was delivered something else. First, they were late to arrive and didn't give me the apology that i could see coming from a mile away. Then, when I explained what i had in my mind for their company and services she acted like I was crazy for thinking that there would be any customization to fit my needs. She took charge of the team, told me that it would be done her way or to look elsewhere, and everything would be ready when I got home.Surprisingly, everything they did was a mess and they wouldn’t take a word from me and they left. It has been a push and pull with these guys. I do not recommend them.
"
Aggrey Harrison
Collected.reviews
Dec 11, 2021
Featured for: poor installation, uncooperative staff
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 10 reviews
All Customer Reviews
Sources: Trustpilot (8) · Collected.reviews (2) · Quotes shortened · As of: September 2025
C
Chris
trustpilot.com
Sep 30, 2025
Polite and professional and have spent…
Polite and professional and have spent THOUSANDS’s here over the years. Adam is a pleasure to deal with and knowledgable. It’s a high end shop special...
M
Martin cawley
trustpilot.com
Sep 30, 2025
Don't waste your time
Don't waste your time. Like everyone else I received an email saying item not in s...
P
Peter
trustpilot.com
Sep 30, 2025
Misleading
Items marked on the site with a big green tick saying "available to order" actually...
V
Vishal L
trustpilot.com
Sep 30, 2025
Very satisfied customer
The team at Musical images have surpassed all of our expectations! We’ve had two spectacular 8k Samsung televisions installed and commissioned along w...
J
Jeremy
trustpilot.com
Sep 30, 2025
Website very misleading says item ready…
Website very misleading says item ready to order but rea...
J
JAson
trustpilot.com
Sep 30, 2025
Rubbish. Don’t give them your business
Checked their website on cyber Monday, which said the item I wanted was in stock and would be dispatched in 5 days. Paid for it and waited. Then got a...
a
a wilde
trustpilot.com
Sep 30, 2025
Liars
After saying the item was in stock on the website they took my money from my c...
M
Mr Pitish
trustpilot.com
Sep 30, 2025
Disappointing customer service. Too small to deal with.
I have ordered a Sonos Beam on Cyber Monday and paid for it. I received a message letting me know that they are working to get me a delivery date befo...
S
Salome
Collected.reviews
Dec 11, 2021
Musical experience
Very reliable company. Mine was just a small purchase of a Bluetooth speaker. Yet the way they treated me when I reached out to them for a query exhibited how much they value each customer, small or big. Order just took few clicks and I got the product without any delay. They have a clear process which each individual working there follows and are professional. As for the product, the quality and performance was as expected and I am quite satisfied. I have already started referring them to my relatives and recommend the readers reading my review to buy their needs without any hesitation. They are just great!
A
Aggrey Harrison
Collected.reviews
Dec 11, 2021
Home system installtion
I had this company install a home entertainment system in my home. I had visions of what it would look like and how i would enjoy it and was delivered something else. First, they were late to arrive and didn't give me the apology that i could see coming from a mile away. Then, when I explained what i had in my mind for their company and services she acted like I was crazy for thinking that there would be any customization to fit my needs. She took charge of the team, told me that it would be done her way or to look elsewhere, and everything would be ready when I got home.Surprisingly, everything they did was a mess and they wouldn’t take a word from me and they left. It has been a push and pull with these guys. I do not recommend them.
Conclusion
Reviews show a clear split in customer experience. Several reviewers praise attentive staff, knowledgeable salespeople and successful high‑end installations. At the same time, multiple customers report misleading website availability, late stock notifications, cancelled orders and repeated chasing. Installation quality appears inconsistent: there are detailed positive installation reports alongside accounts of messy or unsatisfactory work. Prospective buyers should verify stock and delivery timelines before purchase and ask about installation guarantees and support response times.