Reviews show a clear split in customer experience. Several reviewers praise attentive staff, knowledgeable salespeople and successful high‑end installations. At the same time, multiple customers report misleading website availability, late stock notifications, cancelled orders and repeated chasing. Installation quality appears inconsistent: there are detailed positive installation reports alongside accounts of messy or unsatisfactory work. Prospective buyers should verify stock and delivery timelines before purchase and ask about installation guarantees and support response times.
Examples from available reviews (Jul 2021 – Feb 2026).
Polite, knowledgeable staff provided prompt ordering and reliable service.
“Adam is a pleasure to deal with and knowledgable.”
Team installed 8k televisions and Sonos soundbars and provided ongoing support.
“The team at Musical images have surpassed all of our expectations!”
Item marked in stock then cancelled after long delays and poor updates.
“Don't trust their website when it's says the item you want is in stock.”
Poor installation service, unprofessional staff, and unsatisfactory results.
“Surprisingly, everything they did was a mess”
Some customers praise polite, knowledgeable staff and successful installs; a larger group reports missed expectations, rushed work and cancelled orders.
Mentions are rare; one reviewer advised paying more elsewhere after a cancelled order, suggesting perceived poor value tied to stock problems.
User journeys vary: a few report quick online ordering and smooth installs; many describe delayed shipments, repeated chasing and order cancellations.
Where installations succeeded customers describe good performance (TVs, speakers). A minority report messy or unsatisfactory installation work.
Several reviewers report misleading website availability, late 'out of stock' emails and poor responses; a smaller number highlight helpful, responsive staff.
Overall impressions are split: repeat buyers and successful installs versus numerous complaints about stock, cancellations and unsatisfactory service.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Trustpilot (8) · Reviews (2) · Quotes shortened · As of: February 2026
Polite, knowledgeable staff provided prompt ordering and reliable service.
“Adam is a pleasure to deal with and knowledgable.”
Customer was told item out of stock after payment was taken.
“Like everyone else I received an email saying item not in stock after payment was made.”
Website showed items as available but they were actually out of stock.
“Items marked on the site with a big green tick saying "available to order" actually means they are out of stock.”
Team installed 8k televisions and Sonos soundbars and provided ongoing support.
“The team at Musical images have surpassed all of our expectations!”
Website falsely showed items in stock and emails are not answered.
“Website very misleading says item ready to order but really the items not in stock .Do not reply to emails.AVOID”
Item marked in stock then cancelled after long delays and poor updates.
“Don't trust their website when it's says the item you want is in stock.”
Paid for item shown in stock but order delayed then cancelled.
“procrastinated for 3 weeks and then cancelled my order.”
Repeated chasing produced false stock information and poor customer service.
“Really bad customer service”
Good price, free postage and quick, well-wrapped delivery impressed the customer.
“The price was the best I could find and the postage was free.”
Purchased at a lower price than Amazon; kept updated despite slight delay.
“The item I purchased was £10 cheaper than Amazon.”
Found best price and received the replacement stylus promptly and well packaged.
“Best price and arrived in good time (I didn't pay for premium).”
Speakers were accurately priced and in stock, delivered next day as promised.
“they confirmed speakers in stock and £1999”
Had a rare stylus in stock and shipped it next day, very satisfied.
“Not only did musical images have it they shipped it next day”
Service was excellent, fast and helpful; customer will return.
“excellent fast and helpful service would use you again”
Received a Sonos speaker with speedy service and good value.
“Great speedy service and good value compared to other sites selling same product”
Helpful sales team provided good delivery and first-class service so far.
“so far service has been first class.”
Product was exactly as ordered, well packaged and arrived on time.
“Excellent product, arrived on time.”
Product was cheapest online and delivered promptly in two days.
“The product I bought is excellent and the price is definitely the cheapest online.”
Service excellent and network streamer was significantly cheaper than competitors.
“the network streamer was £80 less than any other retailer.”
Package left unattended despite delivery email, causing security concern.
“the package had been left outside my front door from 9.30am until I arrived home at 4pm.”
Friendly team provided honest, recommendable service.
“Great service and great team of people.”
Good communication, customer service and competitive pricing.
“Good communication, good customer service, good price”
Patiently waited during shortage; item finally delivered with excellent care.
“I was actually gobsmacked at the level of attention that had been given by the despatch team”
Very reliable company. Mine was just a small purchase of a Bluetooth speaker. Yet the way they treated me when I reached out to them for a query exhibited how much they value each customer, small or big. Order just took few clicks and I got the product without any delay. They have a clear process which each individual working there follows and are professional. As for the product, the quality and performance was as expected and I am quite satisfied. I have already started referring them to my relatives and recommend the readers reading my review to buy their needs without any hesitation. They are just great!
I had this company install a home entertainment system in my home. I had visions of what it would look like and how i would enjoy it and was delivered something else. First, they were late to arrive and didn't give me the apology that i could see coming from a mile away. Then, when I explained what i had in my mind for their company and services she acted like I was crazy for thinking that there would be any customization to fit my needs. She took charge of the team, told me that it would be done her way or to look elsewhere, and everything would be ready when I got home.Surprisingly, everything they did was a mess and they wouldn’t take a word from me and they left. It has been a push and pull with these guys. I do not recommend them.
Excellent product with great customer service, communication and prices.
“Excellent product - great customer service and communication -recommended for great prices”
Marantz CD6007 delivered on time and in perfect condition.
“Delivered my Marantz CD6007 on time and in perfect condition.”
First-class service with easy ordering, competitive price and prompt delivery.
“This was a first-class service: easy to order, very competitive price, and prompt delivery.”
Easy ordering, on-time delivery and reasonable pricing for the Sonos Roam.
“Easy to order, arrived on time and the Sonos roam was at a very reasonable price”
Courteous response, prompt shipping and delivery within agreed timeframe.
“Very good courteous response, prompt shipping and excellent delivery within the agreed time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Musical Images is a specialist retailer and installer of consumer audio‑visual equipment, focused on hi‑fi, speakers and home cinema systems. Consumers looking for reviews typically check its product range, installation services and aftercare support. When researching this company, readers commonly compare installation quality, stock reliability and customer service to other UK AV retailers.