Many reviewers describe fast dispatch, careful packing, and staff who know the products. Several customers also point to clear price advantages on comparable items. A concentrated set of complaints focuses on website stock showing as available, then orders being cancelled after payment. A smaller number mention disappointing installation work or rough delivery handling.
Examples from available reviews (Jul 2021 – Feb 2026).
Team installed 8k televisions and Sonos soundbars and provided ongoing support.
“The team at Musical images have surpassed all of our expectations!”
Website showed items as available but they were actually out of stock.
“Items marked on the site with a big green tick saying "available to order" actually means they are out of stock.”
Service excellent and network streamer was significantly cheaper than competitors.
“the network streamer was £80 less than any other retailer.”
Poor installation service, unprofessional staff, and unsatisfactory results.
“Surprisingly, everything they did was a mess”
Many reviews mention knowledgeable staff, on‑time fulfilment, and practical help with installation. Several customers describe repeated follow‑ups that led to fixes and continued support. A smaller group reports poor installation results and unprofessional work on site.
Many reviewers highlight lower prices than major retailers, with some noting large savings on specific products. Free or quick delivery often comes up as part of the value. There are no notable mentions of overpricing in the dataset.
Positive comments focus on quick delivery, correct orders, and tidy packaging on arrival. A clear negative theme involves items shown as in stock that were later delayed or cancelled. A few customers also report parcels being left unattended at the address.
Several reviews say items arrived as expected and matched the descriptions. In multiple cases, customers report prompt supply of replacement parts and hard‑to‑find accessories. Complaints about the physical quality of the products themselves are rare in the set.
A strong set of negative reviews points to website availability that did not match reality, followed by emails saying items were out of stock after payment. Other reviewers praise helpful advice before buying and polite replies from sales or dispatch. Experiences with response consistency vary widely.
Reviews split between strong praise for pricing, packaging, and staff expertise, and sharp criticism over stock accuracy and cancelled orders. Many five‑star reviews describe smooth purchases, while several one‑star reviews focus on payment followed by failed fulfilment. The contrast largely tracks fulfilment and communication breakdowns.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Trustpilot (8) · Reviews (2) · Quotes shortened · As of: February 2026
Polite, knowledgeable staff provided prompt ordering and reliable service.
“Adam is a pleasure to deal with and knowledgable.”
Customer was told item out of stock after payment was taken.
“Like everyone else I received an email saying item not in stock after payment was made.”
Website showed items as available but they were actually out of stock.
“Items marked on the site with a big green tick saying "available to order" actually means they are out of stock.”
Team installed 8k televisions and Sonos soundbars and provided ongoing support.
“The team at Musical images have surpassed all of our expectations!”
Website falsely showed items in stock and emails are not answered.
“Website very misleading says item ready to order but really the items not in stock .Do not reply to emails.AVOID”
Item marked in stock then cancelled after long delays and poor updates.
“Don't trust their website when it's says the item you want is in stock.”
Paid for item shown in stock but order delayed then cancelled.
“procrastinated for 3 weeks and then cancelled my order.”
Repeated chasing produced false stock information and poor customer service.
“Really bad customer service”
Good price, free postage and quick, well-wrapped delivery impressed the customer.
“The price was the best I could find and the postage was free.”
Purchased at a lower price than Amazon; kept updated despite slight delay.
“The item I purchased was £10 cheaper than Amazon.”
Found best price and received the replacement stylus promptly and well packaged.
“Best price and arrived in good time (I didn't pay for premium).”
Speakers were accurately priced and in stock, delivered next day as promised.
“they confirmed speakers in stock and £1999”
Had a rare stylus in stock and shipped it next day, very satisfied.
“Not only did musical images have it they shipped it next day”
Service was excellent, fast and helpful; customer will return.
“excellent fast and helpful service would use you again”
Received a Sonos speaker with speedy service and good value.
“Great speedy service and good value compared to other sites selling same product”
Helpful sales team provided good delivery and first-class service so far.
“so far service has been first class.”
Product was exactly as ordered, well packaged and arrived on time.
“Excellent product, arrived on time.”
Product was cheapest online and delivered promptly in two days.
“The product I bought is excellent and the price is definitely the cheapest online.”
Service excellent and network streamer was significantly cheaper than competitors.
“the network streamer was £80 less than any other retailer.”
Package left unattended despite delivery email, causing security concern.
“the package had been left outside my front door from 9.30am until I arrived home at 4pm.”
Friendly team provided honest, recommendable service.
“Great service and great team of people.”
Good communication, customer service and competitive pricing.
“Good communication, good customer service, good price”
Patiently waited during shortage; item finally delivered with excellent care.
“I was actually gobsmacked at the level of attention that had been given by the despatch team”
Very reliable company. Mine was just a small purchase of a Bluetooth speaker. Yet the way they treated me when I reached out to them for a query exhibited how much they value each customer, small or big. Order just took few clicks and I got the product without any delay. They have a clear process which each individual working there follows and are professional. As for the product, the quality and performance was as expected and I am quite satisfied. I have already started referring them to my relatives and recommend the readers reading my review to buy their needs without any hesitation. They are just great!
I had this company install a home entertainment system in my home. I had visions of what it would look like and how i would enjoy it and was delivered something else. First, they were late to arrive and didn't give me the apology that i could see coming from a mile away. Then, when I explained what i had in my mind for their company and services she acted like I was crazy for thinking that there would be any customization to fit my needs. She took charge of the team, told me that it would be done her way or to look elsewhere, and everything would be ready when I got home.Surprisingly, everything they did was a mess and they wouldn’t take a word from me and they left. It has been a push and pull with these guys. I do not recommend them.
Excellent product with great customer service, communication and prices.
“Excellent product - great customer service and communication -recommended for great prices”
Marantz CD6007 delivered on time and in perfect condition.
“Delivered my Marantz CD6007 on time and in perfect condition.”
First-class service with easy ordering, competitive price and prompt delivery.
“This was a first-class service: easy to order, very competitive price, and prompt delivery.”
Easy ordering, on-time delivery and reasonable pricing for the Sonos Roam.
“Easy to order, arrived on time and the Sonos roam was at a very reasonable price”
Courteous response, prompt shipping and delivery within agreed timeframe.
“Very good courteous response, prompt shipping and excellent delivery within the agreed time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Musical Images is a UK retailer and installer of audio‑visual equipment. It sells hi‑fi components, speakers, network streamers, and related accessories. Customers can order online, choose delivery, or arrange on‑site installation. Product pages usually show specifications, prices, and delivery options so buyers can compare models and services.