Reviews show frequent praise for Geekbuying’s responsive customer service and quick shipping; many customers report successful replacements or refunds when products are faulty. Several reviewers highlight competitive pricing, coupons or free accessories as added value. A small number of reviews describe delivery hiccups or product defects prior to resolution—consumers should check seller shipping country and product model carefully before ordering. For disputes or wrong orders, reviewers recommend using the chat or service centre, keeping order records and confirming refund or replacement timelines.
Examples from available reviews (Jun 2022 – Feb 2026).
Fast deliveries and very responsive, professional customer service.
“Deliveries are extremely fast, and the products always arrived in excellent condition.”
Professional support shipped a free replacement screen that fixed the console.
“they promptly shipped me a replacement screen at no extra cost.”
Received the same product cheaper with free gifts and prompt replies.
“I received the same product with lower price and some free gifts”
Fast delivery; support replaced a faulty gamepad after initial issues.
“They responded quickly and sent me a new one”
Most reviewers report fast, well-packaged deliveries and efficient order handling; a small number describe failed delivery attempts or delays that required follow-up.
Several reviewers note competitive pricing, occasional coupons and free gifts compared with brand or official sites, contributing to a perception of good value.
Only a few reviews mention the webshop experience: localisation and tracking are praised where noted, while delivery customisation is described as less flexible.
Many products arrive intact, but multiple reviewers report manufacturing faults; those faults were commonly resolved via replacement parts or refunds.
Reviewers consistently describe chat and support as responsive and helpful, with staff arranging refunds, replacements and follow-ups in most cases.
Most reviewers summarise a positive overall experience, noting repeat purchases, problem resolution and satisfactory deliveries as reasons for recommendation.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Fast response and good communication resolved the problem within a week.
“Fast response, good communication and my problem is solved under 1 week.”
After months, Geekbuying sent a free replacement charger and helped.
“they sent out a new charger free of charge and working again”
Support sent a complete kit of missing connectors free of charge.
“they kindly sent me a complete kit of connectors free of charge”
Quick, accurate support made the reviewer feel safe and willing to return.
“Fast, accurate communication and helpful customer service!”
Reviewer described the shop as reliable and intends to shop again.
“A very reliable and good shop.”
After-sales handled the docking station return and provided a replacement unit.
“they did sent me a new replacement unit when the robot got back in stock.”
Order shown in stock never shipped and refund requests were denied.
“the items have yet to ship.”
Live chat corrected a wrongly entered address within minutes.
“it has been changed just in a few minutes with live chat support!”
Service desk resolved a pricing error and refunded the difference.
“I received a refund for the difference.”
Support sent replacement parts within days and resolved the issue.
“within few days i got the replacement parts, and the issue solved.”
Support reviewed evidence and shipped a free replacement part without return.
“They sent a replacement part free of charge, without asking me to return the defective one.”
Reviewer thanked customer service for solving their problem.
“Good customer service care thanks for solved the problem”
After diagnostics, Geekbuying sent a new charger for the electric bike.
“After some tests to try to find the problem (through videos), Geekbuying sent me a new charger.”
Reviewer states quality products and customer service.
“Quality products and customer service”
Received a working replacement speaker without returning the original.
“I have received second working one as a replacement + i didnt have to send back the first one :-)”
Sales team were helpful and solved the reviewer's problem.
“The sales team very helpfull and kind.”
Sent video; company provided free brake disc, tire and charger.
“I got a quick update that they will send me a brake disc, extra tubeless tire and a charger.”
Support sent a replacement motherboard and restored the printer.
“They sent me a replacement board, and my printer is back in action.”
Reported a screen fault; repair was organised with free shipping within three weeks.
“they quickly organised a repair with free shipment, all was cleared and received under 3 weeks.”
Company refused full refund and kept €153 despite returned faulty printer.
“They already sent back 304€ and are now offering only 150€ more”
Followed customer-service instructions and tested the bike for long-range performance.
“Très agréablement surpris suite à l'achat d'un vélo”
Fast delivery; support replaced a faulty gamepad after initial issues.
“They responded quickly and sent me a new one”
Chat support quickly cancelled the order and issued a refund.
“they cancelled the order immediately and I will get a refund within 3 working days.”
Received the same product cheaper with free gifts and prompt replies.
“I received the same product with lower price and some free gifts”
Chat support was very helpful with shipping options.
“Chat was very helpful. Helped me with shipping options.”
Fast deliveries and very responsive, professional customer service.
“Deliveries are extremely fast, and the products always arrived in excellent condition.”
Pre-sale and after-sale service was excellent; they provided a coupon.
“The pre-sale and after sale service is excellent.”
Reviewer received quick support response from the company.
“quick support”
Multiple purchases were smooth and support quickly helped correct orders.
“everything is very smooth.”
Competent, continuous assistance during the return and refund process.
“I was fastly and continuously assisted with competence and professionalism during the whole process”
Fast delivery and prompt replacement part sent after a fault.
“They send me new computer, it took few days to receive it.”
Offers many options at the best prices, sometimes beating brands.
“They lots of great options at the best price I can find”
Repeated purchases had faster delivery and favourable pricing overall.
“The delivery becomes faster and faster.”
Customer service promptly sent a replacement charger under the warranty.
“Geekbuying resolved the issue by sending me a new charger.”
Tech support was attentive and answered all questions thoroughly.
“The tech support is very attentive and helpful”
Reviewer described the service and shop as awesome.
“awesome service and shop”
Professional support shipped a free replacement screen that fixed the console.
“they promptly shipped me a replacement screen at no extra cost.”
Printer shipped from Europe, arrived in five days with tracking and filaments.
“I received the printer within 5 days.”
Support via WhatsApp was great and helpful after buying bikes.
“Perfect support, i have bought 2 bike and great feeling to use.”
Reviewer reports never having any problems with Geekbuying.
“Never have any problems with geekbuying.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Geekbuying is an online retailer specialising in consumer electronics and accessories, operating internationally. The site lists products across categories such as e-mobility, 3D printers, home appliances and TV/streaming devices, and provides online customer support, shipping options and after-sales processes. Consumers researching Geekbuying often look for information on delivery, warranties, returns and customer support performance.