Reviews Analysed
21
We Collect & Analyse Reviews
Geekbuying
Experiences & Reviews
Geekbuying is an online retailer specialising in consumer electronics and accessories, operating internationally. The site lists products across categories such as e-mobility, 3D printers, home appliances and TV/streaming devices, and provides online customer support, shipping options and after-sales processes. Consumers researching Geekbuying often look for information on delivery, warranties, returns and customer support performance.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers report fast, well-packaged deliveries and efficient order handling; a small number describe failed delivery attempts or delays that required follow-up.
Share
Strong
23%
💰
Value for money
Several reviewers note competitive pricing, occasional coupons and free gifts compared with brand or official sites, contributing to a perception of good value.
Share
Strong
8%
⚡
User experience
Only a few reviews mention the webshop experience: localisation and tracking are praised where noted, while delivery customisation is described as less flexible.
Share
Mixed
3%
🔧
Product quality
Many products arrive intact, but multiple reviewers report manufacturing faults; those faults were commonly resolved via replacement parts or refunds.
Share
Mixed
17%
📞
Communication
Reviewers consistently describe chat and support as responsive and helpful, with staff arranging refunds, replacements and follow-ups in most cases.
Share
Strong
24%
⭐
Overall experience
Most reviewers summarise a positive overall experience, noting repeat purchases, problem resolution and satisfactory deliveries as reasons for recommendation.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
Fast Delivery and Outstanding Customer Service
"I was genuinely impressed by GeekBuying. Deliveries are extremely fast, and the products always arrived in excellent condition. What surprised me most..."
KUZE INC
Trustpilot
Sep 30, 2025
Featured for: fast delivery and responsive support
Responsive Support for Touchscreen Defect
"I recently purchased an Anbernic RG556 from Geekbuying and unfortunately experienced a touchscreen defect. I opened a support ticket and the customer..."
David
Trustpilot
Sep 30, 2025
Featured for: defect resolved with free replacement
One of the best experiences I’ve ever had
"Firstly I was a bit worried about the site because it has prices lower compared with the official website, but I still bought there, I received the sa..."
Alex Xu
Trustpilot
Sep 30, 2025
Featured for: low price plus free gifts
I bought a Cyclone 2 gamepad
"I bought a Cyclone 2 gamepad, the delivery was fast and without any damage. After a while I have a problem with it, it starts to flicker. I contacted..."
Drago
Trustpilot
Sep 30, 2025
Featured for: delivery issue then replacement provided
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Drago
trustpilot.com
Sep 30, 2025
I bought a Cyclone 2 gamepad
I bought a Cyclone 2 gamepad, the delivery was fast and without any damage. After a while I have a problem with it, it starts to flicker. I contacted...
M
Mevrouw PEREZ FERRERO
trustpilot.com
Sep 30, 2025
Wrong item ordered. Got a refund
I ordered a bike. It could be shipped from two different countries, what I didn't realise is that by changing the shipping country the model also chan...
A
Alex Xu
trustpilot.com
Sep 30, 2025
One of the best experiences I’ve ever had
Firstly I was a bit worried about the site because it has prices lower compared with the official website, but I still bought there, I received the sa...
F
Feco
trustpilot.com
Sep 30, 2025
Chat was very helpful.
Chat was very helpful. Help...
K
KUZE INC
trustpilot.com
Sep 30, 2025
Fast Delivery and Outstanding Customer Service
I was genuinely impressed by GeekBuying. Deliveries are extremely fast, and the products always arrived in excellent condition. What surprised me most...
E
Evangelos
trustpilot.com
Sep 30, 2025
The pre-sale and after sale service is…
The pre-sale and after sale service is excellent. I asked for a special price in an item that intere...
N
NHI NGUYỄN THỊ HẢI
trustpilot.com
Sep 30, 2025
quick support
...
C
Codrut Codrut
trustpilot.com
Sep 30, 2025
I bought 3 times (one is a big and…
I bought 3 times (one is a big and expensive package of FLSUN V400 3D printer) from this and everything is very smooth. The support was also...
A
Alessandro
trustpilot.com
Sep 30, 2025
Excellent customer service
I had a problem with the e-bike I received, as it has a manufacturing fault and I had to return the product and ask for a refund. I was fastly and con...
E
Erik Micik
trustpilot.com
Sep 30, 2025
Bought 3 ebikes
Bought 3 ebikes, delivery was fast and without any damage. After some time i have problem with one computer on bike (looks internal...
-
- Paulo Barradas
trustpilot.com
Sep 30, 2025
They lots of great options at the best…
They lots of great options at the best price I...
d
dr. Kiss József
trustpilot.com
Sep 30, 2025
Reliable and fast service, good prices
I have bought several times from this platform and the delivery becomes faster and faster. The product quality is fine and the packaging also. The pri...
J
Jean-Luc
trustpilot.com
Sep 30, 2025
Kukirin G2 Pro charger defect
I encountered a problem with my Kukirin scooter's charger just before the end of the one-year warranty. Geekbu...
M
Manuel B
trustpilot.com
Sep 30, 2025
The tech support is very attentive and…
The tech support is very attentive and helpful; they've always answered al...
K
Kresimir P.
trustpilot.com
Sep 30, 2025
awesome service and shop
...
D
David
trustpilot.com
Sep 30, 2025
Responsive Support for Touchscreen Defect
I recently purchased an Anbernic RG556 from Geekbuying and unfortunately experienced a touchscreen defect. I opened a support ticket and the customer...
X
Xavier Guillaume
trustpilot.com
Sep 30, 2025
Kobra S1 Order - More than Great
I ordered a Kobra S1 on the website. Being based in France, the first advantage is that it is shipped from a warehouse located in Europe. Shipping is...
B
Balázs
trustpilot.com
Sep 30, 2025
Perfect support
Perfect support, i have bought 2 bike and great feeling to use. The support on wattsap was great a...
D
D D
trustpilot.com
Sep 30, 2025
No problems at all
Never have any probl...
R
Raffaele Zagarella
trustpilot.com
Sep 30, 2025
"I recommend
"I chose Geekbuying because I needed an additional camera for my alarm system, which I couldn’t find elsewhere. Overall, the site is excellent; the on...
Conclusion
Reviews show frequent praise for Geekbuying’s responsive customer service and quick shipping; many customers report successful replacements or refunds when products are faulty. Several reviewers highlight competitive pricing, coupons or free accessories as added value. A small number of reviews describe delivery hiccups or product defects prior to resolution—consumers should check seller shipping country and product model carefully before ordering. For disputes or wrong orders, reviewers recommend using the chat or service centre, keeping order records and confirming refund or replacement timelines.