Many buyers mention fast delivery, accurate listings, and devices arriving in very good or pristine condition. Numerous reviews also highlight prompt, clear communication around ordering and dispatch. A clear set of complaints describes refused refunds, returns not accepted, and wrong items delivered, followed by weak after-sales support. Reviews show a strong split between a smooth purchase experience and serious problems once issues arise after delivery.
Examples from available reviews (Mar 2022 – Mar 2026).
Laptop worked as described; delivery was quick and communication excellent.
“amazing communication.”
Item with expected wear arrived immaculate and well packaged; delivery fast.
“Really well packaged too. Delivery was fast.”
Company refused refund after returned faulty laptop despite proof of postage.
“The company is now claiming they never received the parcel and is refusing to issue a refund”
Support absent and wrong item sent, reviewer urges not to use company.
“Please DO NOT use this company to buy refurbished items.”
Many comments point to fast dispatch and smooth order handling at the point of sale. A separate, recurring set of negative reviews describes refused refunds, returns not accepted, and faulty-item returns that remain unresolved. Several reviewers directly connect these outcomes to customer service refusing to process returns.
Many customers describe competitive pricing, discounts, and strong value for money. Positive value comments often come alongside quick delivery and products that meet or beat condition expectations. Poor value is mentioned only rarely.
Buyers often describe an easy checkout, simple site navigation, and quick delivery. Multiple reviews praise how straightforward the process feels from purchase to delivery. A small number mention account or withdrawal issues, but these claims appear infrequently.
Most reviews say devices arrived as described, often in excellent condition or better than expected. Repeated minor issues include dents or marks, and occasional accessory mix-ups such as the wrong charger. Some reviews report completely faulty items, though they appear less often than positive quality comments.
Many customers praise clear, quick replies and strong communication during ordering and delivery. Several negative reviews mention unanswered emails, long phone queues, and no response when items did not arrive. Both strong praise and clear communication gaps appear across multiple reviews.
Feedback splits between high satisfaction with price, condition, and delivery, and strong frustration with returns and refund handling. Many five-star reviews focus on device condition and fast delivery. Multiple one-star reviews centre on unresolved after-sales support, creating a sharp contrast in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Laptop worked as described; delivery was quick and communication excellent.
“amazing communication.”
Company refused refund after returned faulty laptop despite proof of postage.
“The company is now claiming they never received the parcel and is refusing to issue a refund”
Good price, well packaged and fast delivery; overall very good experience.
“Very good experience, good price & well packaged with fast delivery, cant go wrong”
ThinkPad arrived quickly and met expectations with acceptable refurbishment.
“the laptop meets my expectations”
Item had dents and marks and VAT receipt request went unanswered.
“A dent on the underside and an obvious mark on the lid”
Refurbished MacBook Air arrived quickly and worked very well.
“was in even better condition than I expected”
Laptop failed after warranty and company refused to accept return.
“SMG wouldn't accept it back.”
Dell 7420 arrived quickly in good condition but charger was mismatched.
“charger provided is an HP charger”
Good offers, great service and fast despatch.
“Excellent offers. Great service. Fast despatch.”
Delivery was fast and the buyer loves the laptop.
“Fast delivery and love the laptop.”
Laptop listed as 'fair' arrived in much better, excellent condition.
“Condition was listed as 'fair', but the laptop was in fab condition.”
Item with expected wear arrived immaculate and well packaged; delivery fast.
“Really well packaged too. Delivery was fast.”
Laptop arrived quickly and worked perfectly as expected.
“Works perfectly, exactly as expected.”
Company offered great prices, fast delivery and excellent communication.
“outstanding customer communication.”
Website was easy to use and discount reduced laptop cost.
“Website easy to use.”
Smooth transaction, quick delivery and item in very good condition.
“Smooth transaction from start to finish, delivered very quickly, my item was in very good condition (much better than I expected) even got a 10% discount so all good for me. Would deffo recommend 👍”
Great deal on an immaculate iPad Pro purchased with discount.
“The condition was immaculate”
Laptop matched description with minor wear, arrived next day packaged well.
“Laptop as described.”
Service and communication were great; delivery occurred as promised.
“got a speedy accurate response”
Refurbished Lenovo ThinkPad is in fantastic condition and performs well.
“in fantastic condition.”
Quick delivery and a good price for the product.
“Quick and good price”
MacBook Pro had a larger SSD and excellent battery health.
“SSD capacity was actually larger than I had expected. The battery health is excellent.”
Monitor offered great value for money.
“Great value for money”
Product arrived pristine and description matched; delivery was fast.
“Product as described in Pristine condition and fast delivery.”
Product matched advertisement, arrived immaculate and worked well.
“The product came as advertised.”
Item arrived in great condition and matched description.
“Great condition. As described.”
Delivery was quick and customer service was great.
“Quick delivery great customer service”
Monitor was right price and service consistently pleased the buyer.
“always been very pleased with the service”
Refurbished Oculus arrived promptly in excellent, fully working condition.
“it was in amazing condition”
High-quality product packaged securely and delivered quickly at excellent price.
“Great quality product, packaged securely and delivered really quickly”
First-time buyer very happy with price and product, would buy again.
“would definitely buy again”
Service was swift and efficient; item matched its description.
“Swift and efficient service, item is exactly as described.”
Soundbar arrived in very good condition and performed well.
“The soundbar was in very good condition.”
Fast delivery and items worked perfectly on arrival.
“Fast delivery and items working perfectly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stock Must Go runs an online store selling consumer electronics and computer hardware. The site shows product photos and specifications to help shoppers compare devices. Customers can order through the website and have items delivered to an address they choose. Contact details and basic support options are available for pre-sale and post-sale questions.