Many buyers mention fast delivery, accurate listings, and devices arriving in very good or pristine condition. Numerous reviews also highlight prompt, clear communication around ordering and dispatch. A clear set of complaints describes refused refunds, returns not accepted, and wrong items delivered, followed by weak after-sales support. Reviews show a strong split between a smooth purchase experience and serious problems once issues arise after delivery.
Examples from available reviews (Mar 2022 – Mar 2026).
Laptop worked as described; delivery was quick and communication excellent.
“amazing communication.”
Item with expected wear arrived immaculate and well packaged; delivery fast.
“Really well packaged too. Delivery was fast.”
Company refused refund after returned faulty laptop despite proof of postage.
“The company is now claiming they never received the parcel and is refusing to issue a refund”
Support absent and wrong item sent, reviewer urges not to use company.
“Please DO NOT use this company to buy refurbished items.”
Many comments point to fast dispatch and smooth order handling at the point of sale. A separate, recurring set of negative reviews describes refused refunds, returns not accepted, and faulty-item returns that remain unresolved. Several reviewers directly connect these outcomes to customer service refusing to process returns.
Many customers describe competitive pricing, discounts, and strong value for money. Positive value comments often come alongside quick delivery and products that meet or beat condition expectations. Poor value is mentioned only rarely.
Buyers often describe an easy checkout, simple site navigation, and quick delivery. Multiple reviews praise how straightforward the process feels from purchase to delivery. A small number mention account or withdrawal issues, but these claims appear infrequently.
Most reviews say devices arrived as described, often in excellent condition or better than expected. Repeated minor issues include dents or marks, and occasional accessory mix-ups such as the wrong charger. Some reviews report completely faulty items, though they appear less often than positive quality comments.
Many customers praise clear, quick replies and strong communication during ordering and delivery. Several negative reviews mention unanswered emails, long phone queues, and no response when items did not arrive. Both strong praise and clear communication gaps appear across multiple reviews.
Feedback splits between high satisfaction with price, condition, and delivery, and strong frustration with returns and refund handling. Many five-star reviews focus on device condition and fast delivery. Multiple one-star reviews centre on unresolved after-sales support, creating a sharp contrast in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Payment taken but controller never arrived and emails went unanswered.
“payment took didn't receive the item emailed them heard nothing back”
Product worked within minutes of delivery.
“Operating within minutes from delivery”
Order not received and no refund issued.
“Didn’t get my order and didn’t get my money back”
Order arrived within days and appears like new.
“came within days looks new up to now brilliant”
Delivery was quick and the product was amazing.
“Short delivery and product amazing”
Customer felt the service received was flawless.
“Could not fault the service received.”
Reports funds taken and access to account denied.
“THEY TOOK MY INVESTMENT AND DENIED MY ACCESS TO MY ACCOUNT”
Says company demanded repeated payments and blocked withdrawals.
“they said i need to complete the 1 last recharge of 50k”
Received faulty monitor and experienced poor customer service.
“the monitor was faulty and not working.”
Claims company blocked withdrawals; funds recovered by asset recovery.
“This company makes it impossible to withdraw your money.”
Phone had battery issues and company refused refund after return.
“Their customer service is zero.”
Sent wrong laptop model and customer service response was poor.
“they sent the wrong model out”
Long hold times and repetitive queue announcements when calling.
“have been 4th in the queue for the past 35 minutes.”
Support absent and wrong item sent, reviewer urges not to use company.
“Please DO NOT use this company to buy refurbished items.”
Item missing attachments but refund and returns were handled promptly.
“5* for the overall handling of it.”
I recently purchased a refurbished laptop from Stock Must Go and had a very positive experience with their service. The website was easy to navigate, making it simple for me to find what I was looking for.
What stood out to me the most was the competitive pricing, which allowed me to purchase a laptop that would have been outside of my budget if bought new. Despite being refurbished, the product arrived in excellent condition and looked as good as new.
The shipping process was quick and efficient, with my laptop arriving within just a few days of ordering it. I appreciated that there were no hidden fees or charges when I made my purchase.
Overall, I am very satisfied with my experience buying from Stock Must Go and will definitely consider purchasing other tech products through them in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Stock Must Go runs an online store selling consumer electronics and computer hardware. The site shows product photos and specifications to help shoppers compare devices. Customers can order through the website and have items delivered to an address they choose. Contact details and basic support options are available for pre-sale and post-sale questions.