Reviews Analysed
21
We Collect & Analyse Reviews
Menkind
Experiences & Reviews
Menkind is a UK retailer specialising in novelty gifts, gadgets and lifestyle items aimed at gift buyers. It sells via an e-commerce website and physical retail outlets, offers product ranges across categories such as collectibles, home tech and seasonal items, and supports services like click & collect and pre-orders.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
20d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Reports vary: some customers praise pleasant in-store staff and quick service, while others experienced no response to customer-service enquiries.
Share
Mixed
5%
💰
Value for money
Many reviewers describe competitive prices and good value for money, though a few mentioned high postage or feel costs can reduce value.
Share
Strong
7%
⚡
User experience
Most reviewers found the website and ordering process straightforward, with frequent comments about fast delivery and easy click-and-collect experiences.
Share
Strong
29%
🔧
Product quality
Customers report both satisfactory items and a range of issues: multiple reports of damaged or poor-quality goods resulted in returns or disappointment.
Share
Mixed
20%
📞
Communication
Several reviewers highlighted clear pre-order and order-status updates; however, a few cited lack of reply to emails or social messages.
Share
Strong
7%
⭐
Overall experience
Overall feedback leans positive with many repeat-intent and satisfied buyers, but recurring issues around damaged items and isolated service lapses appear.
Share
Strong
32%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Inquiry on engraved keyrings
"I originally placed an order in Menkind for key rings as christmas presents and had over £100 on my gift card. What first attracted me to Menkind's products was the initial bright description at the top of their website, it was well written and funny, I would sometimes return just to read it again. When I went to purchase my products I was informed that there was a minimum order of 4 keyrings or key fobs so I chose to buy 2 key fobs and wait for other 2 to arrive later on, this left me with a gift card balance of £105. When the 2nd (and last) arrived they had printed on one side 'Menkind' which didn't make it very useful for a gift. So after a quick email with no reply I wrote them on facebook explaining why i was not happy with my goods, again no reply so i posted on their wall about how unhappy i was and got no response from there either. After this I assumed they must be lacking in customer service staff as there seems to be no point trying to contact them again. Since then i have never used them again and even though everything is cheaper than some other premium brands I do not recommend them as you will get better service elsewhere."
Amerleen
Collected.reviews
Dec 11, 2021
Featured for: No response to multiple contact attempts
Superior service
"Massive choices good competitive prices high quality items kept up to date fast deli..."
Alison
Trustpilot
Sep 30, 2025
Featured for: Covers multiple positive themes
Packaging was terrible and therefore…
"Packaging was terrible and therefore got damaged. The collectable figure I orde..."
David Gibson
Trustpilot
Sep 30, 2025
Featured for: Damaged item, packaging complaint
Products were as described and arrived…
"Products were as descri..."
Sophie
Trustpilot
Sep 30, 2025
Featured for: Product as described, prompt delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Sophie
trustpilot.com
Sep 30, 2025
Products were as described and arrived…
Products were as descri...
P
Paul Lambden
trustpilot.com
Sep 30, 2025
Good delivery on time
...
W
Wojtek
trustpilot.com
Sep 30, 2025
very good and fast
...
p
paul pearson
trustpilot.com
Sep 30, 2025
Great price for the item that i…
Great price for the item that i...
D
David Gibson
trustpilot.com
Sep 30, 2025
Packaging was terrible and therefore…
Packaging was terrible and therefore got damaged. The collectable figure I orde...
M
Mrs Walker
trustpilot.com
Sep 30, 2025
Well worth the money
...
J
Janet
trustpilot.com
Sep 30, 2025
Unusual gifts especially for men
Unusual gifts es...
C
Consumer
trustpilot.com
Sep 30, 2025
Damaged
I bought 2 iron maiden trooper tins and they were delivered promptly. Unfortunately both tins were dented and as these were intended to be gifts they...
S
Scott Francis
trustpilot.com
Sep 30, 2025
Crap quality
To be honest for the price I paid for the mask I expected much much bet...
T
Teresa
trustpilot.com
Sep 30, 2025
Great experience and communication…
Great experience and communication about the order st...
M
Mr Santino Giampalma
trustpilot.com
Sep 30, 2025
No issues
No issues, would...
K
Kirsty Jackson
trustpilot.com
Sep 30, 2025
Brilliant choice of advent calendars
Brilliant choice of advent calendars. I will...
Z
Zara
trustpilot.com
Sep 30, 2025
Good
They arrived in good con...
S
S Holt
trustpilot.com
Sep 30, 2025
Was easy to order and came quickly
Was easy to order and came quic...
C
CHRIS
trustpilot.com
Sep 30, 2025
Product was aweful.
Awful product, but it was my choice...
P
Peter Brown
trustpilot.com
Sep 30, 2025
Instructions could be improved.
Instructions co...
D
David squires
trustpilot.com
Sep 30, 2025
Great communication regarding pre-order…
Great communication reg...
A
Alison
trustpilot.com
Sep 30, 2025
Superior service
Massive choices good competitive prices high quality items kept up to date fast deli...
J
Janet
trustpilot.com
Sep 30, 2025
Website easy to use to order click and…
Website easy to use to order click and collect. Went to store and ord...
P
Pamela Barclay
trustpilot.com
Sep 30, 2025
IT Balloon Lamp
Great website, see too many things to buy makes choice difficult. Bought lamp for a birthday present for...
Conclusion
Reviews show Menkind commonly delivers a straightforward online and in-store shopping experience with frequent praise for quick delivery and easy ordering. Many customers find the product range and prices good value, but several reports flag damaged items or unsatisfactory product quality that required returns. Communication is generally positive for order updates and pre-orders, though some customers experienced no reply to emails or social messages. If buying fragile or collectible items, check packaging and returns policies and consider contacting customer service before purchase.