Many shoppers praise quick dispatch, simple online ordering, and gifts that arrive well packed. Several reviews point to handy website features and helpful staff in stores. A sizeable group describes late deliveries, missing items, and refunds that never came back. Some buyers say they pay slightly more to get specific or novelty products.
Examples from available reviews (Dec 2021 – Feb 2026).
Consistently pleased with quality items and timely delivery for gifts.
“Great quality items each time I’ve ordered from menkind.”
Customer service did not respond and refund was delayed for weeks.
“We'reStill waiting for a refund 3 weeks on and no communication.”
Delivery was extremely delayed and missed the intended occasion.
“it took so long to arrive”
Website made designing and ordering an apron easy and successful.
“Web site was easy to use”
Many reviews mention fast fulfilment and on-time delivery. Another clear group describes very long delays that missed key occasions and took repeated chasing. Click-and-collect usually ran smoothly, though a few orders had fulfilment mistakes.
Reviewers often say the items were worth the money. Some note prices run higher than certain competitors, but they accept it to get particular products. Only a few reviews focus mainly on poor value.
Customers say the website is easy to browse and use for customisation. Many describe click-and-collect and online checkout as straightforward. A noticeable set of comments points to online stock information being wrong.
Many customers praise the condition on arrival, the packaging, and the quality they expected. A repeated negative theme mentions items arriving damaged or dented, being faulty, or parts failing soon after use. Some customers returned products or asked for replacements after damage.
Some reviews praise clear order updates and helpful responses for pre-orders. A substantial group reports customer service not replying, refunds getting stuck, and questions going unanswered. A smaller number mention welcoming, professional staff in-store.
Positive reviews often pair quick delivery with easy ordering and products that met expectations. Negative reviews focus on issues that stayed unresolved, including missing orders, poor communication, and slow refunds. Feedback shows a sharp split between smooth purchases and cases that needed escalation.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Ordered a gift; price good, fast delivery, recipient delighted.
“price was very good, delivery was fast and he was delighted with his gifts”
Ordered a gift; price good, fast delivery, recipient delighted.
“price was very good, delivery was fast and he was delighted with his gifts”
Product made a brilliant gift but courier choice was a downside.
“The only downside was that they use Evri as the courier service (for my delivery at least).”
Product made a brilliant gift but courier choice was a downside.
“The only downside was that they use Evri as the courier service (for my delivery at least).”
Items met expectations and were well received as gifts.
“Items exactly as expected.”
Items met expectations and were well received as gifts.
“Items exactly as expected.”
Product was very relaxing, lightweight and highly portable.
“Very relaxing. Recommend. Lightweight too making it extremely portable it also has a very long cable to the plug.”
Product was very relaxing, lightweight and highly portable.
“Very relaxing. Recommend. Lightweight too making it extremely portable it also has a very long cable to the plug.”
Consistently pleased with quality items and timely delivery for gifts.
“Great quality items each time I’ve ordered from menkind.”
Consistently pleased with quality items and timely delivery for gifts.
“Great quality items each time I’ve ordered from menkind.”
Stock number issues were resolved by Menkind customer services.
“Had problems with stock numbers in stores but men kind customer services sorted it out thanks”
Stock number issues were resolved by Menkind customer services.
“Had problems with stock numbers in stores but men kind customer services sorted it out thanks”
Reviewer described the company as amazing and liked their products.
“Amazing company, love all their products 🫶🏻 😊”
Reviewer described the company as amazing and liked their products.
“Amazing company, love all their products 🫶🏻 😊”
Item arrived within a few days, in good condition and satisfied.
“Item arrived in few days, in good condition, happy with service”
Item arrived within a few days, in good condition and satisfied.
“Item arrived in few days, in good condition, happy with service”
Product was great, arrived quickly and well packaged.
“Great product. Arrived quickly and well packaged.”
Product was great, arrived quickly and well packaged.
“Great product. Arrived quickly and well packaged.”
Reviewer reported good communication with the supplier.
“Good communication with the supplier”
Reviewer reported good communication with the supplier.
“Good communication with the supplier”
Delivery was extremely delayed, frustratingly missing the occasion.
“it took so long to arrive that the person has had 7 birthdays and 7 Christmasses...”
Delivery was extremely delayed and missed the intended occasion.
“it took so long to arrive”
Website was easy to use for custom apron and delivery updates received.
“the Web site was easy to use and to up load photos and text onto the item I want to self design was easy”
Website made designing and ordering an apron easy and successful.
“Web site was easy to use”
Package arrived on time and customer service was great.
“my package was on time no need to call and call finding out what's happened to it great customer service”
Package arrived on time and customer service was helpful.
“my package was on time”
Purchase was easy and delivery was impressively quick.
“The ease in which it was to purchase the item and the quickness in getting sent out and delivered very impresive”
Purchasing was easy and delivery was very quick.
“The ease in which it was to purchase the item”
Item cost slightly more than other retailers but was available.
“Stranger things pops a little dearer than other retailers but had what I wanted 😀”
Item was slightly pricier but they stocked the desired product.
“a little dearer than other retailers”
Pokémon product was near retail price and well protected in postage.
“Item was well protected during postage.”
Item was well packaged and arrived safely.
“Item was well protected during postage.”
Ordering was straightforward and the item was received on time.
“Ordering was straightforward and recieved my item on time.”
Ordering was straightforward and the item arrived on time.
“Ordering was straightforward and recieved my item on time.”
Shopping experience was great; delivery quick and items perfect.
“Delivered quickly and in perfect condition.”
Delivery was quick and item arrived in perfect condition.
“Delivered quickly and in perfect condition.”
Offer was good and service was helpful.
“Good offer and helpful service.”
Found good offers and experienced helpful service.
“Good offer and helpful service.”
Ordered two items online but store only gave one, causing collection hassle.
“they gave me 1 and it was a bit off a faff trying to show them I have paid for 2”
One of two paid items was not given at click-and-collect, causing hassle.
“they gave me 1 and it was a bit off a faff trying to show them I have paid for 2”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Menkind is a UK retailer that sells novelty gifts, gadgets, and personalised items. It offers tech accessories, homeware, toys, and seasonal products online and in physical stores. Customers can order for home delivery or use click-and-collect at local branches. Product pages show photos, descriptions, and custom-design options for selected items.