Many shoppers praise quick dispatch, simple online ordering, and gifts that arrive well packed. Several reviews point to handy website features and helpful staff in stores. A sizeable group describes late deliveries, missing items, and refunds that never came back. Some buyers say they pay slightly more to get specific or novelty products.
Examples from available reviews (Dec 2021 – Feb 2026).
Consistently pleased with quality items and timely delivery for gifts.
“Great quality items each time I’ve ordered from menkind.”
Customer service did not respond and refund was delayed for weeks.
“We'reStill waiting for a refund 3 weeks on and no communication.”
Delivery was extremely delayed and missed the intended occasion.
“it took so long to arrive”
Website made designing and ordering an apron easy and successful.
“Web site was easy to use”
Many reviews mention fast fulfilment and on-time delivery. Another clear group describes very long delays that missed key occasions and took repeated chasing. Click-and-collect usually ran smoothly, though a few orders had fulfilment mistakes.
Reviewers often say the items were worth the money. Some note prices run higher than certain competitors, but they accept it to get particular products. Only a few reviews focus mainly on poor value.
Customers say the website is easy to browse and use for customisation. Many describe click-and-collect and online checkout as straightforward. A noticeable set of comments points to online stock information being wrong.
Many customers praise the condition on arrival, the packaging, and the quality they expected. A repeated negative theme mentions items arriving damaged or dented, being faulty, or parts failing soon after use. Some customers returned products or asked for replacements after damage.
Some reviews praise clear order updates and helpful responses for pre-orders. A substantial group reports customer service not replying, refunds getting stuck, and questions going unanswered. A smaller number mention welcoming, professional staff in-store.
Positive reviews often pair quick delivery with easy ordering and products that met expectations. Negative reviews focus on issues that stayed unresolved, including missing orders, poor communication, and slow refunds. Feedback shows a sharp split between smooth purchases and cases that needed escalation.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Accidental checkout led to stressful experience with unhelpful customer service.
“customer service is completely useless”
Products matched description and arrived promptly.
“Products were as described and arrived promptly”
Delivery was good and arrived on time.
“Good delivery on time”
Service was very good and fast.
“very good and fast”
Item had a great price and fast delivery.
“Great price for the item that i purchased & fast delivery time.”
Poor packaging caused damage and the item was returned.
“Packaging was terrible and therefore got damaged.”
They felt the purchase was well worth the money.
“Well worth the money”
Store offers unusual gifts, particularly aimed at men.
“Unusual gifts especially for men”
Tins arrived dented and were unsuitable as gifts.
“Unfortunately both tins were dented”
Mask quality was shockingly poor so the item is being returned.
“shockingly bad for £100”
Good communication about order status and product satisfaction.
“Great experience and communication about the order status.”
No issues reported and the reviewer would use them again.
“No issues, would happily use again.”
Good selection of advent calendars; reviewer will order Christmas gifts.
“Brilliant choice of advent calendars.”
Items arrived quickly and in good condition.
“They arrived in good condition and it was quick.”
Ordering was easy and delivery was quick, though postage expensive.
“Was easy to order and came quickly”
Product was awful but reviewer accepts responsibility for the purchase.
“Awful product, but it was my choice to buy it, so its no fault of Menkind”
Instructions provided could be improved.
“Instructions could be improved.”
They provided great communication about pre-order items.
“Great communication regarding pre-order items.”
Wide range, competitive prices, high quality items and great service.
“HUGE 10/10 you will not be disappointed in the service or quality”
Website was easy to use and in-store collection was quick.
“Website easy to use to order click and collect.”
Website offered many choices; lamp suited gift and arrived on time.
“Excellent delivery got on time.”
Order arrived damaged and replacement was not provided despite photos.
“My order arrived damaged”
Customer service did not respond and refund was delayed for weeks.
“We'reStill waiting for a refund 3 weeks on and no communication.”
Staff were welcoming, professional and provided quick service.
“the staff are welcoming, friendly and maintain a level of professionalism”
Click & collect order was listed out of stock and refund timing is unclear.
“received an email saying it was out of stock.”
Promotional scratch card voucher required personal details and then did not work.
“voucher does not work ,you get in touch with them and your just sent round in circles”
Bumper cars felt cheaply made and not worth the price.
“definitely not worth the money”
Click-and-collect order missing an item and there was no communication.
“Missing item in collect order. Zero communication.”
Order arrived on time with helpful notifications and updates.
“my order arrived on time and with all the notifications and updates”
Online stock information was inaccurate, so click-and-collect stock cannot be trusted.
“Online stock system is totally wrong.”
Only one of two items was delivered and refund requests were repeatedly stalled.
“only received one”
Product was missing parts and replacement broke shortly after use.
“it had a remote and worked for about 10 minutes before breaking.”
One of three orders never arrived and customer service did not reply.
“the 3rd order never arrived and multiple emails sent to the company and no reply”
Order missing, wrong delivery occurred, and refund/customer service is very slow.
“VERY slow customer service response.”
Pre-Christmas order failed to arrive on time and refund handling was confusing and slow.
“I’ve been emailing the company for a refund.”
Waited four weeks for an order and then received a refund after contacting them.
“waited 4 weeks for a bag”
Product arrived damaged and the company refused a partial refund or exchange.
“would not give a partial refund or exchange.”
Experience gift never arrived and emails received no response.
“Never received. Sent multiple emails to no avail.”
Order was missing items and customer service asked for unreasonable proof then provided no resolution.
“No reply , no replacement and no refund.”
Large paid next-day order remained unfulfilled and customer service was unresponsive.
“my order was over £250, order status showing awaiting fulfilment.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Menkind is a UK retailer that sells novelty gifts, gadgets, and personalised items. It offers tech accessories, homeware, toys, and seasonal products online and in physical stores. Customers can order for home delivery or use click-and-collect at local branches. Product pages show photos, descriptions, and custom-design options for selected items.