Customers often cite fast delivery, straightforward online ordering, and helpful store staff. Many mention competitive pricing, student or NHS discounts, and finance options. Some reviews describe serious problems, including damaged returns, rude staff encounters, and communication breakdowns. Overall, feedback splits between frequent smooth purchases and a smaller number of severe service failures.
Examples from available reviews (Jan 2023 – Feb 2026).
Customer care, especially Russell, provided friendly and helpful support.
“special thank you to Russell for the excellent support.”
Seamless purchase process and earlier-than-expected delivery.
“Seamless process from beginning to end.”
AirPods returned in worse condition and store refused escalation.
“they were in a worse functional state than when handed over”
Pre-order lacked delivery info and communication stopped when refund requested.
“They stop replying when you ask for a refund”
Many reviews highlight friendly, knowledgeable staff who help solve problems in person. Several customers single out specific employees for effective support. Others report devices coming back in worse condition after a return, and at least one reviewer says staff would not escalate a complaint.
Reviewers often point to competitive prices, student or NHS discounts, and interest-free finance. Many mention good laptop deals, stock on hand, and next-day options. Complaints about poor value are rare in the dataset.
The website layout and ordering steps are often described as clear and easy. Several reviewers mention smooth checkout and repeat purchases without issues. A small number prefer the store experience and rate the online experience as weaker.
Most deliveries arrive as expected and match what buyers ordered. A few reviews mention scratches or poorer condition on returned items. Delivered orders do not show a broad pattern of defects.
Many customers praise quick replies, regular updates, and accurate tracking. Another group reports missing tracking details, no response when asking for refunds, and deliveries arriving without warning. These communication problems show up in multiple reviews.
Many reviewers report repeat purchases and strong satisfaction with ordering and delivery. Reviews show a clear split between consistently positive experiences and a smaller number of serious service breakdowns. This gap creates a polarized picture: routine reliability alongside occasional failures that leave customers notably dissatisfied.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Battery replaced with exceptional customer service throughout.
“customer service I received from the staff was exceptional”
Received NHS discount and was kept informed during ordering.
“I was kept informed of developments throughout the whole ordering process.”
AirPods returned in worse condition and store refused escalation.
“they were in a worse functional state than when handed over”
Website UI is clear and user-friendly; pleasant to deal with.
“The websites UI is well put together”
Ordering was very easy and the price was good.
“Very easy to order.”
Customised MacBook Pro came earlier than expected and was a great deal.
“Got a great deal on a new MacBook Pro customised.”
KRCS were understanding and helpful despite poor DHL deliveries.
“I rang KRCS and they were so understanding and helpful”
Customer care, especially Russell, provided friendly and helpful support.
“special thank you to Russell for the excellent support.”
Team responded quickly and MacBook arrived earlier than expected.
“The KRCS team responded within a few minutes”
Repeated purchases with consistently good knowledge, communication and delivery.
“They are my go to reseller.”
Second purchase with seamless service and praise for Helen.
“They run a seamless service.”
Mac mini arrived earlier; good price and responsive communication.
“my Mac mini pro just arrived way earlier than expected!”
Long-term customer praises responsiveness, fast delivery, and good prices.
“I am always impressed by the level of service I receive”
Second iPhone purchase; staff helpful and delivery quick.
“They are always helpful.”
Repeated use with impressive transaction and delivery process.
“so impressed with the whole transaction / delivery system”
Good price, available stock and next-day express delivery.
“Good price, had stock and provided express, next day delivery.”
Next-day delivery and excellent delivery updates for the Apple case.
“Amazing service and super fast delivery.”
Online experience not as good as in-store; blames Apple supply issues.
“Online experience not quite as good as instore (Derby).”
Friendly Derby team provided helpful advice about iPhone and iPad.
“Very nice to visit krcs Derby very friendly team”
Professional in-store advice and quick online delivery with helpful emails.
“Professional service, as always.”
Pre-order lacked delivery info and communication stopped when refund requested.
“They stop replying when you ask for a refund”
Used interest-free finance to purchase an Apple laptop through KRCS.
“I can pay on interest free finance”
Purchased MacBook with student discount and received excellent service.
“The service from KRCS was excellent”
Shop assistant was rude and dismissive, so they left without buying.
“The sales assistant was condescending and rude.”
Ordered online smoothly; fast delivery and device working as expected.
“it was a smooth experience.”
Happy with the MacBook Air, service, cost and delivery.
“couldn’t be happier with the service, cost and delivery!”
Staff member Russell provided committed help and timely delivery.
“thank you Russel your a star.”
Product quality good but delivery failed and reimbursement declined.
“TNT falsely marked two delivery attempts”
Order delivered promptly and kept fully informed throughout.
“I was kept informed fully all the way.”
Competitive pricing; MacBook arrived the following day as advertised.
“their prices are very competitive”
Responsive team with excellent speed of response and prompt shipping.
“The responses and the speed of response was excellent.”
Seamless purchase process and earlier-than-expected delivery.
“Seamless process from beginning to end.”
Tracking information incorrect; item delivered earlier with no notice.
“It was actually delivered two days ago, with no notice given”
Expecting next-day delivery but received no tracking and no replies.
“no tracking nothing !”
Phone returned scratched and staff were dismissive and rude.
“new scratches on the display that were not there before.”
Reviewer reports a great experience with KRCS.
“Great experience”
Professional, pleasant service with early delivery and satisfactory product.
“Staff met were found to be very pleasant and professional.”
Staff quickly solved iPad issue without charging and explained fix.
“all sorted”
Bought MacBook Air with responsive customer service and quick delivery.
“The customer service is quite responsive.”
Courier failed to deliver initially but item later arrived intact.
“Terrible delivery experience”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
KRCS is a UK technology retailer and service provider. It sells laptops, smartphones, and accessories online and through physical stores. The business offers delivery and several ways to pay, including finance. Customers can get technical support and in-person help in store. Its website shows products, stock availability, and checkout tools for online purchases.