Reviews Analysed
21
We Collect & Analyse Reviews
KRCS
Experiences & Reviews
KRCS is a company name consumers search for when evaluating retail and repair experiences. This report compiles customer feedback so shoppers can compare service, delivery, communication, value and product outcomes when researching KRCS reviews.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
65d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Many reviewers cite helpful, knowledgeable staff and prompt responses, but a notable minority report rude in‑store behaviour and unresolved support cases.
Share
Mixed
22%
💰
Value for money
Customers frequently note competitive prices, student discounts and finance options (Klarna); isolated complaints focus on repair charges and disputes.
Share
Strong
7%
⚡
User experience
Ordering and delivery are often described as fast and smooth, yet multiple users report tracking errors, missed deliveries and poor handling by couriers.
Share
Mixed
22%
🔧
Product quality
Most buyers report devices working as expected and good product quality; a small number report damage after repair work or service errors.
Share
Strong
11%
📞
Communication
Email and phone replies are frequently fast and clear for many customers, while others report unresponsive chat, unanswered emails and inconsistent updates.
Share
Mixed
16%
⭐
Overall experience
Overall recommendations are common, driven by product performance and helpful staff, but recurring delivery and service issues reduce confidence for some buyers.
Share
Mixed
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
What a great service...
"What a great service. I placed an order with KRCS on Friday 25/07 about midday. My goods were deliv..."
Mike Carter
Trustpilot
Sep 30, 2025
Featured for: fast delivery and clear updates
I had an extremely disappointing and…
"I had an extremely disappointing and frustrating experience with KRCS Lenton Lane in Nottingham. I brought my phone in for a battery replacement, whic..."
Mario Derev
Trustpilot
Sep 30, 2025
Featured for: repair caused scratches; rude staff
Great Product but Poor Delivery and lack of Understanding
"I recently placed a high-value order with KRCS and was initially pleased with their communication and the quality of the products. However, the delive..."
Abrar Khan
Trustpilot
Sep 30, 2025
Featured for: courier failures; reimbursement refused
Excellent service provider
"Excellent service provider! I have wanted to buy an apple laptop for as long as I can remember and now thanks to KRCS and Klarna - they have made it p..."
May
Trustpilot
Sep 30, 2025
Featured for: finance option enabled purchase
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Gillian Mitchell
trustpilot.com
Sep 30, 2025
Non Existent Customer Service
Pre-ordered a new Apple Watch with them for which they are unable to give me a delivery date, despite it being re...
M
May
trustpilot.com
Sep 30, 2025
Excellent service provider
Excellent service provider! I have wanted to buy an apple laptop for as long as I can remember and now thanks to KRCS and Klarna - they have made it p...
D
Derek Haig
trustpilot.com
Sep 30, 2025
Just purchased an Apple MacBook for my…
Just purchased an Apple MacBook for my grandson before he goes back to university to do a post gra...
R
Richard Chamberlain
trustpilot.com
Sep 30, 2025
Go anywhere but here!
We went into the Nottingham shop based in the Victoria Centre, with every intention of purchasing a new iPhone. The sales assistant was condescending...
S
Shine Sebastian
trustpilot.com
Sep 30, 2025
Purchased a 14-inch MacBook…
I recently purchased a 14-inch MacBook Pro M4 Pro. I ordered it using their online portal, and it was a smooth experience. All communications were thr...
h
hana morel
trustpilot.com
Sep 30, 2025
krcs making life easy
I got a high spec macbook air and couldn’t be...
s
steve hazell
trustpilot.com
Sep 30, 2025
Russel thank you so much for helng mè…
Russel thank you so much for helping mè through What was for me a heavy experience without your ɓrilliant comitment would not have successfully happen...
A
Abrar Khan
trustpilot.com
Sep 30, 2025
Great Product but Poor Delivery and lack of Understanding
I recently placed a high-value order with KRCS and was initially pleased with their communication and the quality of the products. However, the delive...
M
Mike Carter
trustpilot.com
Sep 30, 2025
What a great service...
What a great service. I placed an order with KRCS on Friday 25/07 about midday. My goods were deliv...
B
Bernard Doughty
trustpilot.com
Sep 30, 2025
KRCS a Recommended Company for Macs.
I was recommended this company to buy a new Apple laptop and that their prices are very competitive, so after comparing it with other sites I ord...
L
Lawrence Morison
trustpilot.com
Sep 30, 2025
Very impressed with KRCS
Very impressed with KRCS, I had no knowledge of them in the past and was looking for a. new laptop. The responses and the...
H
Hugo Miguel Guerra
trustpilot.com
Sep 30, 2025
5 stars all round!!
Seamless process from beginning to end. MacBook arrived a couple days before it...
c
customer
trustpilot.com
Sep 30, 2025
Awful tracking process
I've just received a tracking link today for my computer to be delivered tomorrow. It was actually delivered two days ago, with no notice given, whils...
C
Consumer
trustpilot.com
Sep 30, 2025
Awful process!
Awful process! I ordered before 3PM expecting my order the next day (as per their website and also the item was in stock!) next day zero news, no trac...
M
Mario Derev
trustpilot.com
Sep 30, 2025
I had an extremely disappointing and…
I had an extremely disappointing and frustrating experience with KRCS Lenton Lane in Nottingham. I brought my phone in for a battery replacement, whic...
T
Taiwo
trustpilot.com
Sep 30, 2025
Great experience
...
B
Bryan Downes
trustpilot.com
Sep 30, 2025
A great experience and purchase
I was first in contact with staff at KRCS around January 2016. This was to have the 1TB HD removed from my late 2015 iMac and replaced by a 2TB SSD. L...
M
Mart
trustpilot.com
Sep 30, 2025
APPLE IPad- 5 minutes and sorted!
APPLE PROBLEM - Look no Further! - My Wife turned her IPad off as we were going on a week’s cruise - I took mine to use “on shore” to keep up to date....
K
KH
trustpilot.com
Sep 30, 2025
I purchased a macbook air yesterday and…
I purchased a macbook air yesterday and got it today. The customer servi...
M
Majestics
trustpilot.com
Sep 30, 2025
Terrible delivery experience
Terrible delivery experience, the incompetent courier decided to lie and seemed like they didn't want to work so they didn't deliver my device and did...
Conclusion
Reviewers commonly praise rapid deliveries, responsive staff and good product performance, and several note useful finance or student discount options. At the same time, there are repeated reports of courier tracking failures, missed deliveries, and some instances of unhelpful or rude in‑store interactions. A small number of repair‑related complaints (for example, display scratches) and declined goodwill reimbursements are mentioned. If you are considering KRCS, ask in advance about delivery carriers, tracking processes, repair procedures, return policies and any finance terms to make an informed decision.