Customers often cite fast delivery, straightforward online ordering, and helpful store staff. Many mention competitive pricing, student or NHS discounts, and finance options. Some reviews describe serious problems, including damaged returns, rude staff encounters, and communication breakdowns. Overall, feedback splits between frequent smooth purchases and a smaller number of severe service failures.
Examples from available reviews (Jan 2023 – Feb 2026).
Customer care, especially Russell, provided friendly and helpful support.
“special thank you to Russell for the excellent support.”
Seamless purchase process and earlier-than-expected delivery.
“Seamless process from beginning to end.”
AirPods returned in worse condition and store refused escalation.
“they were in a worse functional state than when handed over”
Pre-order lacked delivery info and communication stopped when refund requested.
“They stop replying when you ask for a refund”
Many reviews highlight friendly, knowledgeable staff who help solve problems in person. Several customers single out specific employees for effective support. Others report devices coming back in worse condition after a return, and at least one reviewer says staff would not escalate a complaint.
Reviewers often point to competitive prices, student or NHS discounts, and interest-free finance. Many mention good laptop deals, stock on hand, and next-day options. Complaints about poor value are rare in the dataset.
The website layout and ordering steps are often described as clear and easy. Several reviewers mention smooth checkout and repeat purchases without issues. A small number prefer the store experience and rate the online experience as weaker.
Most deliveries arrive as expected and match what buyers ordered. A few reviews mention scratches or poorer condition on returned items. Delivered orders do not show a broad pattern of defects.
Many customers praise quick replies, regular updates, and accurate tracking. Another group reports missing tracking details, no response when asking for refunds, and deliveries arriving without warning. These communication problems show up in multiple reviews.
Many reviewers report repeat purchases and strong satisfaction with ordering and delivery. Reviews show a clear split between consistently positive experiences and a smaller number of serious service breakdowns. This gap creates a polarized picture: routine reliability alongside occasional failures that leave customers notably dissatisfied.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased a MacBook Pro from KRCS, and I have to say that I am thoroughly impressed with their customer service. From the moment I entered their store, they were incredibly friendly and accommodating, answering all of my questions and addressing any concerns that I had.
The staff at KRCS are clearly knowledgeable about all things Apple-related, as they knew everything about the product that I was interested in purchasing. They made me feel confident in my decision to buy the MacBook Pro and provided excellent advice on how to best use it.
Moreover, delivery was prompt and hassle-free; my laptop arrived within just a few days of placing an order online. The free delivery offer is great!
Overall, KRCS exceeded my expectations with their impeccable customer service and high-quality products. As someone who values exceptional service when making important purchases like these - this organization definitely ticks all boxes for me!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
KRCS is a UK technology retailer and service provider. It sells laptops, smartphones, and accessories online and through physical stores. The business offers delivery and several ways to pay, including finance. Customers can get technical support and in-person help in store. Its website shows products, stock availability, and checkout tools for online purchases.