Reviews swing between fast, well-packed deliveries and repeated complaints about refunds and orders that never arrive. Several customers say emails go unanswered and support is unhelpful when something goes wrong. A smaller group praises quick dispatch and simple installation. Overall, satisfied buyers and frustrated buyers describe very different experiences.
Examples from available reviews (Nov 2018 – Feb 2026).
Refund refused and emails ignored; PayPal required for response.
“Refused to refund item.”
Parcel missing due to wrong address and no response from company.
“Parcel missing as wrong address given to the delivery company.”
Fast shipping, easy installation and responsive service made me very satisfied.
“Overall, a great shopping experience!”
One item arrived damaged and another never delivered as promised.
“The Busch Jaeger one arrived with dents scratches on its front metal surfaces”
Several reviewers describe refused refunds and unhelpful support. Multiple customers say emails were ignored and that they had to escalate through PayPal to get any response. A few mention responsive service, but these comments appear less often than complaints.
Some customers report that confirmed stock turned out to be wrong and that partial refunds were lower than the amount paid. These accounts point to recurring problems with fulfilment and final charges. Positive remarks about value are rare.
Some buyers report fast shipping, correct orders, and straightforward installation. Others received damaged items or had parcels go missing because of address or courier errors. Reviews describe both smooth deliveries and clear delivery failures.
At least one review mentions visible dents and scratches on arrival. Other comments refer to missing or damaged items and refunds being refused for these issues. A few customers say their orders arrived correct and undamaged.
Several reviewers say their emails got no reply and courier coordination was poor. One recurring story involves using PayPal escalation to get any answer. Clear, timely communication shows up in a few reviews but not many.
Reviews draw a sharp line between satisfied buyers who mention prompt delivery and easy installation, and unhappy buyers focused on refunds and non-delivery. This split repeats across the reviews. The result is a strongly mixed reputation in customer accounts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · resellerratings.com (3) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
Customer unhappy: company didn't respect terms and was unhelpful.
“Not helpful customer service.”
Order not delivered and refund unresolved after poor customer service.
“they just don't care...not their problem...the customers problem.”
Refund refused and emails ignored; PayPal required for response.
“Refused to refund item.”
Received one damaged item and one missing, refund refused.
“Eibabo (Eibmarkt) is a complete sham of a company”
Items dispatched timely, well packed, accurate order and invoice received.
“Dispatched in time, well packed”
Parcel missing due to wrong address and no response from company.
“Parcel missing as wrong address given to the delivery company.”
Company falsely confirmed stock, delayed delivery, and refunded less than paid.
“Twice the company confirmed (via email) they had it in stock.”
Refund refused and emails ignored; PayPal used to get response.
“Refused to refund item.”
Refund refused and emails unanswered; PayPal prompted response.
“Refused to refund item.”
One item arrived damaged and another never delivered as promised.
“The Busch Jaeger one arrived with dents scratches on its front metal surfaces”
I'm very glad to have found Eibmarkt.com !.I feel so secure that my home and business premises have surveillance. I have been using Surveillance camera TC2413 for about a week now and I am very happy with the quality of the item, the service and the level of responsiveness from the seller. Overall, a great shopping experience! The shipping was also very fast and the installation was very easy. I would recommend this company to anyone looking for good value and great customer service. I will also, definitely order from this site again and again in the future. You guys are awesome!
Parcel missing due to incomplete address and no responses received.
“Incomplete address passed to the courier.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Eibmarkt runs an online shop for electrical parts and lighting. The site lists switches, circuit breakers, lamps, and installation accessories. Product pages show technical specs and manufacturer details for both trade and DIY customers. Shoppers can check stock and place orders through the website checkout.