Many reviewers mention fast dispatch, secure packaging, and high-quality PC builds. Several customers describe a clear ordering process and quick, helpful replies from support. A noticeable group report unresolved hardware faults and poor after-sales handling. Some buyers also cite unapproved part swaps and dispatch delays tied to stock issues.
Examples from available reviews (Jul 2018 – Feb 2026).
Immaculate build quality, quick build and shipping, and plug-and-play setup.
“The build is immaculate.”
Quick build, clear communication, helpful customer service and satisfactory alternatives.
“customer service from Kian was amazing.”
Company refused to repair, replace or refund a faulty motherboard.
“Abysmal customer service and onerous returns policy.”
Company replaced ordered parts without informing or refunding the reviewer.
“Don't trust them, they replaced parts from my order without asking me or refunding”
Reviews often praise fast dispatch, on-time delivery, and quick build turnaround. Others describe stock shortages, long waits, or silent service that led to missed delivery occasions.
Customers regularly point to competitive prices and strong specs for the money. A smaller number question the value when build fees came first and the build later arrived faulty or faults went unrepaired.
Users describe straightforward online ordering and clear product details that help them choose. A small number also mention easy setup and plug-and-play use.
Many reviewers highlight neat builds, effective cooling, and reliable performance. Several others report failed components, damaged or untested boards, and parts that needed returns or replacements.
Many customers say they got quick, helpful replies and clear order updates. A separate set of complaints describe messages going unanswered, slow responses, and parts being swapped without consent.
Feedback splits between very satisfied orders and serious service breakdowns. Positive comments focus on build quality and delivery, while negative ones centre on after-sales support and fulfilment issues.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Website ordering was good and items arrived quickly and well packaged.
“Great web site for ordering what you need”
They kept the reviewer informed and were very helpful.
“kept me informed as to what was happening”
PC won't connect to monitor; reviewer believes it's faulty and requests refund.
“it does not wanna connect to my monitor”
Delivery was very fast and the product is working well.
“Product working great”
PC had great specifications offered at a great price.
“Great Pc specs for a great price.”
Item arrived brand new within two days with cheap delivery.
“Arrived brand new in 2 days”
Immaculate build quality, quick build and shipping, and plug-and-play setup.
“The build is immaculate.”
Delivery was quick and everything was satisfactory.
“Quick delivery. All was good.”
Good pricing, communication, and packaging were reported.
“Good price, Good comms, Good packaging”
Parts were out of stock and dispatch delays ruined recipient's birthday.
“Out of stock parts then So slow to build.”
They corrected an order quickly and delivered the new PC within a week.
“replied fairly quickly and cancelled it on the next working day”
Quick build, clear communication, helpful customer service and satisfactory alternatives.
“customer service from Kian was amazing.”
Company replaced ordered parts without informing or refunding the reviewer.
“Don't trust them, they replaced parts from my order without asking me or refunding”
Shipping was fast and company communication was great.
“fast shipping and great communication from company”
Reviewer was satisfied with the case and appreciated seven built-in fans.
“love how it has 7 built in fans”
Excellent communication about order status and delivery occurred as committed.
“Delivered when committed.”
Great communication, excellent build quality and early delivery.
“Great communication, brilliant build quality”
Custom PC was excellent quality, good value, and supported well.
“Excellent quality and value for money.”
Delivery time matched the five-day estimate and kit works perfectly.
“They said it would be 5 days and that's exactly what it was. Kit arrived andcsll works perfectly. Overall great service!!”
Staff were very helpful, supporting setup and ensuring customer satisfaction.
“excellent customer service!”
Product information was clear and delivery arrived on first working day.
“Extremely easy and useful on knowing what you are actually buying”
Delivery was delayed, taking eight days instead of four to five.
“it took 8 days because a delay”
Product quality exceeded expectations but build deviation lacked explanation.
“amazing quality and works better than I expected it to ever perform.”
Delivery was quick and the purchase offered good value.
“Quick delivery, many thanks. Good value.”
Product quality was great and prices were good.
“Great quality and good prices.. 👍.!!”
Quick delivery but reviewer struggled to set it up, not company's fault.
“Quick delivery really happy with that”
Replacement PC met needs and reviewer is delighted with performance.
“I am delighted with the computer.”
Customer service responses were excellent and extremely fast.
“Response to messages was extremely fast.”
Ordering experience was very good and the PC was great.
“Very good experience with the order and the pc is great”
Wide product range, easy ordering, cheaper pricing and fast delivery.
“significantly cheaper than elsewhere”
Reviewer described the company as great.
“Great company”
On-time delivery and very helpful customer service; good prices.
“On time delivery”
Reviewer was really happy with the PC and would repurchase.
“Really happy with my pc.”
Memory kit was good value, well packed and delivered.
“arrived well packed”
They replied quickly to emails and were very helpful.
“Very helpful reply quickly to emails”
Product was great and delivery matched the stated timeframe.
“delivery was within the time it stated.”
Product was loved by grandson and arrived quickly.
“my grandson loves it it came quickly”
Delivery was fast and product was easy to set up.
“Easy to set up and use”
Happy with the PC despite delivery being one day late.
“the delivery was a day late”
Service was quick and returns were hassle-free.
“Hassle free returns”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
AWD IT supplies desktop PCs, components, and accessories to consumers and businesses across the UK. It sells custom PC builds, components on their own, and boxed systems. The company provides bespoke assembly, parts sourcing, and basic technical support. Common product lines include motherboards, graphics cards, memory, cases, and cooling solutions.