Many reviewers mention fast dispatch, secure packaging, and high-quality PC builds. Several customers describe a clear ordering process and quick, helpful replies from support. A noticeable group report unresolved hardware faults and poor after-sales handling. Some buyers also cite unapproved part swaps and dispatch delays tied to stock issues.
Examples from available reviews (Jul 2018 – Feb 2026).
Immaculate build quality, quick build and shipping, and plug-and-play setup.
“The build is immaculate.”
Quick build, clear communication, helpful customer service and satisfactory alternatives.
“customer service from Kian was amazing.”
Company refused to repair, replace or refund a faulty motherboard.
“Abysmal customer service and onerous returns policy.”
Company replaced ordered parts without informing or refunding the reviewer.
“Don't trust them, they replaced parts from my order without asking me or refunding”
Reviews often praise fast dispatch, on-time delivery, and quick build turnaround. Others describe stock shortages, long waits, or silent service that led to missed delivery occasions.
Customers regularly point to competitive prices and strong specs for the money. A smaller number question the value when build fees came first and the build later arrived faulty or faults went unrepaired.
Users describe straightforward online ordering and clear product details that help them choose. A small number also mention easy setup and plug-and-play use.
Many reviewers highlight neat builds, effective cooling, and reliable performance. Several others report failed components, damaged or untested boards, and parts that needed returns or replacements.
Many customers say they got quick, helpful replies and clear order updates. A separate set of complaints describe messages going unanswered, slow responses, and parts being swapped without consent.
Feedback splits between very satisfied orders and serious service breakdowns. Positive comments focus on build quality and delivery, while negative ones centre on after-sales support and fulfilment issues.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Company didn't respond for two weeks and said item was out of stock.
“they didn't respond to my order for 2 weeks.”
Reviewer experienced poor customer service and unresolved delivery/tracking issues.
“Worst Customer Service EVER.”
Phone lines closed and emails/unavailable live chat hinder customer service.
“As long as you don't need Customer Service you're good.”
Reviewer had exceptional service and a great product, highly recommending.
“exceptional service and a great product”
Video card failed after two months and support was unhelpful.
“The PC video card failed after 2 months.”
Company refused to repair, replace or refund a faulty motherboard.
“Abysmal customer service and onerous returns policy.”
Wrong CPU cooler sent and company ignored return and support requests.
“sent me wrong CPU Cooler with no support for LGA 1700”
I ordered the All in one Fortune Windows 10 Intel 10100FPC PACKAGE 1F10 package from the AWDIT online store. I was impressed with the quality of the package.
My queries regarding the best brands to buy, the most affordable alternatives to buy, and what guarantees they gave were all addressed with enthusiasm by their customer service team, which was outstanding.
Because I was launching a PC Playing Station for commercial purposes, I wanted to be well-versed in every area of the company before I started.
He was especially taken aback by the care paid to cable management and the use of expanding foam to protect the inside components, both of which he thought were extremely outstanding.
Despite the fact that the delivery guy was quite caustic, my product came in perfect condition and is now running well.
Order was dispatched untracked due to their error and refund refused.
“dispatched my motherboard bundle via some crappy 3rd rate royal mail untracked service”
Item marked in stock but not available, causing delay and refund.
“they told me they its not in stock”
Paid for next-day delivery but item not delivered and no customer response.
“no sign of delivery.”
Company provided excellent service and resolved an issue.
“Amazing service even when there was an issue they went above and beyond to sort.”
Company provided excellent service and resolved an issue.
“Amazing service even when there was an issue they went above and beyond to sort.”
Paid a build fee but received a faulty build and poor customer service.
“Customer service is abysmal”
Board was sent untested, arrived damaged, and support was unhelpful.
“The Board was sent out untested and thrown together.”
Reliable staff provide skilled modding and timely delivery.
“Reliable staff with high level of modding skills.”
Ordered a tower case; it arrived on time and well packaged.
“it arrived on time, was well-packaged and reasonably priced.”
Ordered a tower case; it arrived on time and well packaged.
“it arrived on time, was well-packaged and reasonably priced.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
AWD IT supplies desktop PCs, components, and accessories to consumers and businesses across the UK. It sells custom PC builds, components on their own, and boxed systems. The company provides bespoke assembly, parts sourcing, and basic technical support. Common product lines include motherboards, graphics cards, memory, cases, and cooling solutions.