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We Collect & Analyse Reviews

Alliance Online
Experiences & Reviews

Alliance Online is the trading name referenced in this set of customer reviews. This summary aggregates user feedback on ordering, delivery, product quality and customer support to help prospective buyers assess recent experiences.

Overview & Key Metrics

Reviews Analysed 22
Positive Sentiment 64%
Latest Review 19d
Overall Rating
3.4

Our Analysis

🎯

Service quality

Many reviews describe prompt, helpful staff and timely deliveries, but a noticeable portion report missed or late deliveries and problematic driver conduct.

Share
25%
Mixed
💰

Value for money

Several customers mention reasonable or competitive pricing, while a minority report poor value when items arrive damaged, incorrect or extra charges are applied.

Share
7%
Mixed

User experience

Ordering and delivery experiences vary: many praise clear backorder handling and fast dispatch, while others experienced delays, missing items or inability to cancel.

Share
22%
Mixed
🔧

Product quality

Product reports are mixed: some buyers received reliable replacements or good-quality items; others received wrong goods, missing parts or items that did not fit.

Share
8%
Mixed
📞

Communication

Several reviewers note useful dispatch emails and quick customer updates; other customers report poor notice, unanswered queries or broken promises to follow up.

Share
13%
Mixed

Overall experience

Overall impressions are split: many reviewers recommend the company for service and delivery, while a significant minority report unresolved problems and poor support.

Share
25%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 22 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: September 2025

M
Mark - Daventry,Northants.
trustpilot.com Sep 30, 2025

Excellent service.

Excellent service from Alliance Online. Kept me informed with dispatch detai...

S
Sarah Trust
trustpilot.com Sep 30, 2025

Bad customer service

I emailed in advance to make sure my order would arrive on time to be assured it would. It's well passed that day and I...

S
SMITH OXFORDSHIRE
trustpilot.com Sep 30, 2025

I really don't get some of the other…

I really don't get some of the other feedback. I ordered 4 items, but 2 weren't in stock, so they emailed me in minutes and said they would backorder...

C
Christophe Allez
trustpilot.com Sep 30, 2025

Driver swerving in and out of traffic…

Driver swerving in and out of traffic with no indication. Drove dangerously close to my back bumper to try and intimidate me into moving over. Nearly...

C
Constantin Amariel
trustpilot.com Sep 30, 2025

I'm my case they didn't know what they…

I'm my case they didn't know what they were selling and wrongly advised the product. I bought a pack of 6 air fresheners and I got only 2 triggers and...

A
Azam Bashir
trustpilot.com Sep 30, 2025

You are so good at what you do Emma!

I highly recommend this business. Their customer service is second to none. The product quality is consistently outstanding, exceeding my expectations...

R
Roger Ferguson
trustpilot.com Sep 30, 2025

Credit where it’s due

Long overdue review. I bought a Daewoo Commercial Microwave from this company in January 2019. The product came with a good 3 year warranty. It went f...

W
Wasim Ali
trustpilot.com Sep 30, 2025

Great service

Great service, biggest in town, huge fleet...

T
Tony Bowe
trustpilot.com Sep 30, 2025

Awesome company

Awesome company. I have used them multiple times and they are so efficient and good to deal...

M
Maria Brivati
trustpilot.com Sep 30, 2025

Stay away from this company if you are a private household

Never will deal with this company again . They sent message this morning saying new chiller fridge is being delivered today and will ring an hour befo...

J
Jamie Garland
trustpilot.com Sep 30, 2025

Thanks you

Thanks you, Mike for sorting out my central heating Had...

R
Rodney
trustpilot.com Sep 30, 2025

Fabulous, efficient company 😊

Fabulous company and great and efficient customer service. I've ordered twice now. Th...

J
Jack Frost
trustpilot.com Sep 30, 2025

I first used this company during…

I first used this company during lockdown for toilet rolls and dishwasher/washing machine consumables. Their service was 100% then, and this morning I...

J
JAN Zmija
trustpilot.com Sep 30, 2025

Brilliant Alliance

Professional service ,I'm very happy to w...

L
Lyn Bigmore
trustpilot.com Sep 30, 2025

Great Service

Found this company very reliable with good deliveries, the stock is sometimes unavaila...

L
Lyn Bigmore
trustpilot.com Sep 30, 2025

Great service from this company

Great service from this company. stock was on back order...

B
Bee
trustpilot.com Sep 30, 2025

Recommend

Really great company to deal with, I had bought 2 things one of which was on backorder and they notified me of this and asked whether if i would like...

N
N Bedford-Gaines
trustpilot.com Sep 30, 2025

Beware!

I ordered 4 items from this site. At no time was I told they were out of stock. Then magically, after they had taken my money, I was told they were a...

A
Akil Varinda
trustpilot.com Sep 30, 2025

worse customer service ever

worse customer service ever, they rip off people stay away. Theyre products are fake a...

k
k chaudhry
trustpilot.com Sep 30, 2025

LOUSY LOUSY

LOUSY LOUSY BUY ELSEWHERE THEY WILL LET U DOWN I ordered napkins and cutlery for a wedding never arrived incredibly stressf...

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Conclusion

Reviewers report a mix of reliable, fast deliveries and helpful customer support alongside repeated issues with stock notices, missed or late deliveries, and occasional unsafe driver behaviour. Positive examples include prompt replacements under warranty and clear backorder communications; negative examples include missing parts, long delays without follow-up, and disputed failed-delivery charges. Prospective buyers should check stock and backorder policies, ask about delivery windows and confirmation methods, and confirm warranty or replacement procedures before purchasing. Where timely delivery or complete kits are critical, consider contacting support for explicit delivery commitments and written confirmation.