Reviews Analysed
21
We Collect & Analyse Reviews
PRC Direct
Experiences & Reviews
PRC Direct is an online UK retailer of consumer electronics and home appliances, selling items such as TVs, kitchen appliances and small electricals. Customers order via the company website and receive home delivery and after-sales support. People searching reviews typically look for delivery reliability, pricing and customer service experiences.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
20d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Many reviewers describe polite, knowledgeable and helpful staff and quick resolution, but a minority report inconsistent or poor customer service.
Share
Mixed
21%
💰
Value for money
Multiple shoppers cite lower prices and explicit discounts compared with other retailers, reporting clear savings on appliances and electricals.
Share
Strong
11%
⚡
User experience
Frequent mentions of fast delivery and smooth ordering; several customers note delayed or failed deliveries and out-of-stock situations as exceptions.
Share
Strong
20%
🔧
Product quality
Most product comments report items arriving well packed and in good condition; a small number report damaged goods on arrival and no immediate replacement.
Share
Strong
7%
📞
Communication
Reviewers often praise proactive delivery updates and helpful contact; others report inconsistent information, delayed refunds or needing to chase responses.
Share
Mixed
13%
⭐
Overall experience
Overall impressions are largely positive, with many customers recommending PRC Direct, though a minority describe major issues with orders or refunds.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
electrolux washing machine
"I was searching for a washing machine on the internet when I found PRC Direct. I sent an email and they answered me quickly explaining to me that there was a promotion on the electrolux washing machine and I could buy it with a discount of 27%. I went in and made my order and in 4 days (the delivery takes 2-4 days) I received my washing machine in good condition. It is very quick, efficient and professional! If you want great deals on used appliances and amazing customer service, check out PRC Direct. I bought my washing machine and the sales representative was very knowledgeable and took his time to explain all the pros and cons of each model. He also gave me a great price for my old dryer that I had previously purchased at the store. I recommend the company.
"
Smley Brown
Collected.reviews
Nov 24, 2021
Featured for: Detailed positive on price, delivery, service
AVOID AT ALL COSTS!
"AVOID AT ALL COSTS!! Ordered an 83 inch Sony oled and spoke to someone the following day to tell me delivery would be in 3 days time and they would ca..."
Sarah
Trustpilot
Sep 30, 2025
Featured for: Long refund delay, stock error
After taking out the tv out the box the…
"After taking out the tv out the box the tv had cracks all over the screen I then turned it on..."
Leon
Trustpilot
Sep 30, 2025
Featured for: Product arrived damaged, no replacement
Kitchenaid Artisan Dough Kneader
"Excellent value for money, good bargain on PRC website. Coomunication prior to delivery cou..."
MARWAN GAMALELDIN
Trustpilot
Sep 30, 2025
Featured for: Good value, notes communication delay
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Susan Thatcher
trustpilot.com
Sep 30, 2025
Excellent all round experience Thankyou
Excellent all round...
M
Mr Keith Seddon
trustpilot.com
Sep 30, 2025
Excellent service and very prompt and…
Excellent service and v...
L
Lisa O'Connor
trustpilot.com
Sep 30, 2025
Really good price for the Joseph Joseph…
Really good price for the Joseph Joseph...
K
Katherine Calvert
trustpilot.com
Sep 30, 2025
Very polite and helpful
...
S
Sarah
trustpilot.com
Sep 30, 2025
AVOID AT ALL COSTS!
AVOID AT ALL COSTS!! Ordered an 83 inch Sony oled and spoke to someone the following day to tell me delivery would be in 3 days time and they would ca...
L
Lisa Jane
trustpilot.com
Sep 30, 2025
So far so good not actually tried the…
So far so good not actually tried the product bu...
R
Ross Elliot
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service kept up to date with the delivery time and a call from the driv...
D
Daniel
trustpilot.com
Sep 30, 2025
Helpful customer service staff
Although I had to cancel my order because the item I wanted was not immediately available, it was very easy to get hold of the customer service staff...
S
Shailendra Ramchelawon
trustpilot.com
Sep 30, 2025
Great experience and wonderful support…
Great experience and wonderful support from Sam Soni. Received my TV well packaged in its original box and de...
J
Jayne
trustpilot.com
Sep 30, 2025
Great customer service
There was a small issue with my order, I received an e-mail requesting I call them. One call later everything was sorted out by a very friendly an...
M
Mr andrew buckel
trustpilot.com
Sep 30, 2025
Stole my money and you know
I ordered a 77 inch TV. You took my money and two days later I ring you to find out what is happening with the TV.. you tell me it's out of stock. How...
M
MARWAN GAMALELDIN
trustpilot.com
Sep 30, 2025
Kitchenaid Artisan Dough Kneader
Excellent value for money, good bargain on PRC website. Coomunication prior to delivery cou...
L
Leon
trustpilot.com
Sep 30, 2025
After taking out the tv out the box the…
After taking out the tv out the box the tv had cracks all over the screen I then turned it on...
M
MR N J Davis
trustpilot.com
Sep 30, 2025
Massive delays in delivery poor customer service
Ordered a fridge freezer from these. I paid for this on the 8th of August, it's now the 28th of August and I'm still waiting. The courier used for thi...
M
Mark Upson
trustpilot.com
Sep 30, 2025
Great price
Great price, fast delive...
M
Mike
trustpilot.com
Sep 30, 2025
Fantastic service from start to finish.
Fantastic service f...
L
Landlord
trustpilot.com
Sep 30, 2025
Cheaper to buy this from PRC Direct’s website
I initially found the DeLonghi portable air conditioner on Amazon but when I...
J
J Black
trustpilot.com
Sep 30, 2025
Easy to deal with fast delivery
Easy to deal wi...
N
Namrata Vellani
trustpilot.com
Sep 30, 2025
I placed the order on Friday afternoon…
I placed the order on Friday afternoon and it arrived on Sunday morning much to my surprise. The price...
D
David Ridley
trustpilot.com
Sep 30, 2025
Great price and great service
Great price and great service. Would definitely lo...
Conclusion
Reviews show shoppers commonly finding competitive pricing and fast delivery — for example, customers report discounts and purchases cheaper than other retailers. Many reviewers praise polite, knowledgeable staff and smooth deliveries, with several noting items arriving well packed. However, there are recurring complaints about stock errors, delayed refunds and occasional damaged deliveries; a few high-value orders experienced lengthy refund waits. If you consider buying from PRC Direct, weigh competitive prices and delivery speed against the risk of isolated fulfilment or post-sale issues; check stock confirmation and refund policies before purchase.