Reviews often praise PRC Direct for competitive prices, fast fulfilment, and polite, helpful staff. Several customers say items arrived damaged, missing accessories, or as used returns. A small number report that products were out of stock, payment was still taken, and refunds were slow. Multiple positive reviews mention delivery updates and clear pre-arranged time-slot calls.
Examples from available reviews (Jan 2018 – Feb 2026).
TV arrived damaged with a cracked screen and no replacement available.
“the tv had cracks all over the screen”
Company took payment for an out-of-stock TV and delayed refund.
“You took my money”
Order arrived quickly and was £100 cheaper than other stores.
“The price was £100 cheaper than in stores like Curry's”
Easy ordering, quick delivery, items well packed and as described.
“easy online order process - quick delivery - items well packed and as described”
Reviewers often mention polite, helpful staff and efficient delivery drivers. Most service feedback is positive, but a few serious cases describe payment taken for out-of-stock items and refunds that took too long. These failures sit behind some of the lowest ratings.
Many reviewers point to low prices and better value than other retailers. Competitive pricing regularly drives repeat orders and recommendations. Complaints about value are uncommon in the reviews provided.
Customers frequently describe a simple ordering process and quick delivery, with orders arriving as expected. A smaller set of reviews mentions slower standard delivery or being told to wait for certain orders. Overall, most reviewers say the buying process is straightforward.
Many reviews say products arrive in good condition and match the description. A repeating set of negatives cites damaged items, missing accessories, and at least one case that appears to be a returned product sold as new. These issues come up often enough to stand out as a clear concern.
Many customers praise regular delivery updates and drivers calling ahead. Where communication falls short, it is usually tied to stock mistakes and slow refunds after cancellations or unavailable items. Positive contact with customer support appears far more often than unresolved communication issues.
Most reviews describe a good experience, driven by pricing, delivery speed, and helpful staff. Lower ratings focus on stock control, payments taken for unavailable items, damaged deliveries, and refund delays. The result is a sharp split between high-rated orders and a smaller number of serious negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service was great and delivery was fast.
“Great customer service & fast delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PRC Direct runs an online retail site for UK shoppers. The website shows products with prices, stock status, and delivery choices. Customers order through the site and pay using standard electronic methods. The company offers ways to get in touch about orders, cancellations, and returns, and keeps product pages with specifications and contact details.