Reviews often praise PRC Direct for competitive prices, fast fulfilment, and polite, helpful staff. Several customers say items arrived damaged, missing accessories, or as used returns. A small number report that products were out of stock, payment was still taken, and refunds were slow. Multiple positive reviews mention delivery updates and clear pre-arranged time-slot calls.
Examples from available reviews (Jan 2018 – Feb 2026).
TV arrived damaged with a cracked screen and no replacement available.
“the tv had cracks all over the screen”
Company took payment for an out-of-stock TV and delayed refund.
“You took my money”
Order arrived quickly and was £100 cheaper than other stores.
“The price was £100 cheaper than in stores like Curry's”
Easy ordering, quick delivery, items well packed and as described.
“easy online order process - quick delivery - items well packed and as described”
Reviewers often mention polite, helpful staff and efficient delivery drivers. Most service feedback is positive, but a few serious cases describe payment taken for out-of-stock items and refunds that took too long. These failures sit behind some of the lowest ratings.
Many reviewers point to low prices and better value than other retailers. Competitive pricing regularly drives repeat orders and recommendations. Complaints about value are uncommon in the reviews provided.
Customers frequently describe a simple ordering process and quick delivery, with orders arriving as expected. A smaller set of reviews mentions slower standard delivery or being told to wait for certain orders. Overall, most reviewers say the buying process is straightforward.
Many reviews say products arrive in good condition and match the description. A repeating set of negatives cites damaged items, missing accessories, and at least one case that appears to be a returned product sold as new. These issues come up often enough to stand out as a clear concern.
Many customers praise regular delivery updates and drivers calling ahead. Where communication falls short, it is usually tied to stock mistakes and slow refunds after cancellations or unavailable items. Positive contact with customer support appears far more often than unresolved communication issues.
Most reviews describe a good experience, driven by pricing, delivery speed, and helpful staff. Lower ratings focus on stock control, payments taken for unavailable items, damaged deliveries, and refund delays. The result is a sharp split between high-rated orders and a smaller number of serious negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery was prompt and free, though the packaging was badly damaged.
“box that the kettle arrived in was terribly damaged”
Product and delivery process were excellent.
“Excellent product and delivery process.”
Easy ordering, quick delivery, items well packed and as described.
“easy online order process - quick delivery - items well packed and as described”
Quick delivery, great service and good prices; highly recommended.
“Very quick delivery, great service and great prices. Highly recommended.”
Good experience with quick delivery and good price.
“Good experience. Delivered quickly. Good price.”
They provided good service overall.
“The did a Good service”
Item was great value and arrived on time in good condition.
“Great value and arrived in good condition.”
Great price with very fast delivery; reviewer would buy again.
“Great price and super speedy delivery.”
Delivery was prompt and product was great.
“Prompt delivery, great product”
Low-priced phone arrived within a week and order was fulfilled.
“order was fulfilled, and arrived on my doorstep within a week”
Great experience, timely delivery and a great product.
“great experience, choice item add in basket , sorted delivery , all on time how was schedule , great product”
Order placed in January but item still not received; advised two more weeks.
“advised to wait 2 more weeks”
Product is good and of quality.
“Good and quality”
Delivery was on time and they called with updates throughout.
“they give a call to inform you each process until they get to your home.”
Product appeared used and damaged, but representative refunded and offered replacement.
“product sent was clearly a returned product from another customer”
Good price and communication, but standard free delivery took a week.
“free delivery took a week to arrive”
Ordering and delivery were easy with helpful, efficient staff.
“Delivery driver phoned with half hour delivery slot.”
Company offered great prices and fast delivery.
“Great prices and fast delivery”
Provided great service and a great price.
“Great Service and Great Price”
Good price and product, but an expected HDMI cable was missing.
“I never received an HDMI cable as stated.”
Reviewer had an excellent all-round experience.
“Excellent all round experience Thankyou”
Service was excellent, prompt and reliable.
“Excellent service and very prompt and reliable”
Pan set was much cheaper than on other sites.
“Really good price for the Joseph Joseph pan set which was £615 on all other sites”
Staff were very polite and helpful.
“Very polite and helpful”
Ordered a TV that was unavailable and refund was delayed.
“this tv is no longer available and it’s a website error”
Item was ordered Friday and delivered by Sunday, not yet tested.
“So far so good not actually tried the product but ordered on a Friday night delivered by Sunday.”
Kept updated on delivery and provided great service and price.
“kept up to date with the delivery time”
Customer service was polite and easily handled cancellation and refund.
“extremely polite and helped me to make the cancellation and arrange a refund”
Support was good and TV delivery was swift and well packaged.
“Received my TV well packaged in its original box”
A small order issue was resolved quickly by friendly staff.
“everything was sorted out by a very friendly and helpful member of staff”
Company took payment for an out-of-stock TV and delayed refund.
“You took my money”
Good value and positive overall experience despite delivery communication delay.
“Excellent value for money”
TV arrived damaged with a cracked screen and no replacement available.
“the tv had cracks all over the screen”
Fridge delivery was delayed for weeks and retailer declined compensation.
“Ferdeco have had my new fridge freezer in their warehouse for nearly two weeks now.”
Great price with fast delivery and good packaging.
“Great price, fast delivery and very well packed.”
Service was fantastic from start to finish.
“Fantastic service from start to finish.”
Item was about 15% cheaper when bought direct from PRC Direct.
“I initially found the DeLonghi portable air conditioner on Amazon but when I checked prices I got it about 15% cheaper by buying it direct from PRC Direct.”
Company was easy to deal with and delivered quickly.
“Easy to deal with fast delivery”
Order arrived quickly and was £100 cheaper than other stores.
“The price was £100 cheaper than in stores like Curry's”
Reviewer found great price and service and will return.
“Great price and great service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PRC Direct runs an online retail site for UK shoppers. The website shows products with prices, stock status, and delivery choices. Customers order through the site and pay using standard electronic methods. The company offers ways to get in touch about orders, cancellations, and returns, and keeps product pages with specifications and contact details.