Reviews Analysed
21
We Collect & Analyse Reviews
Expondo
Experiences & Reviews
Expondo is an online retailer of professional and industrial equipment for businesses and individual customers. It offers a wide range of tools, machinery and consumables across categories such as catering, workshop, laboratory, cleaning and storage, together with online ordering, delivery and after‑sales services.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
20d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Delivery speed is frequently praised, with many customers noting quick arrival; however, several reviews report handling problems, delays and inadequate unloading for heavy items.
Share
Mixed
25%
💰
Value for money
Some reviewers mention good prices, but others describe items as cheaply made or poor value when repairs were needed or features were missing.
Share
Weak
5%
⚡
User experience
A few customers highlight an easy website and straightforward product use, but the sample is small so broader conclusions about UX are limited.
Share
Mixed
4%
🔧
Product quality
Reports on product quality are split: several customers praise solid build and performance, while others report damaged, ill‑fitting or poorly finished items.
Share
Mixed
19%
📞
Communication
Multiple reviews describe little or no response to queries, delayed returns paperwork and unresolved support requests, though a few praise tracking updates.
Share
Weak
11%
⭐
Overall experience
Overall impressions vary: many customers report satisfied purchases and timely delivery, while a significant group report unresolved issues and poor support.
Share
Mixed
37%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Zero service company
"If something is wrong with your order you have to submit this with their online (web-based) form. You get no conformation of your complained and it is..."
Rishart Moto
Trustpilot
Sep 30, 2025
Featured for: Detailed multi-issue negative experience
I bought high freestanding shelves
"I bought high freestanding shelves, they are ve..."
Margaret Cox
Trustpilot
Sep 30, 2025
Featured for: Positive product and tracking updates
Hand Stick Blender 500W
"Ordered hand stick blender and the control switch malfunctioned so we had to power off the main switch to stop the device from operating. Req..."
CR
Trustpilot
Sep 30, 2025
Featured for: Product fault and no support
Incubator
"So Far So Good!!
I ordered an incubator from Expondo online company since I'm a poultry farmer. I received the incubator 3 days after the purchase. And I must say It's great, easy to use, it works perfectly and it's very high quality. It makes hatching eggs a lot easier. So far so good.
The chicks have been in there for 18 days now and they are doing great. The incubator is very well built and I'm looking forward to using it again!
Incubators are always popular among poultry farmers. I would recommend it to any farmer out there who wants to hatch chickens' eggs at their disposal.
I will make my next order soon."
Watson Z.
Collected.reviews
Nov 25, 2021
Featured for: Positive product, ease of use
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
Peppermint Indian Bistro and
trustpilot.com
Sep 30, 2025
I ordered salamander I received it on…
I ordered salamander I received it on time . But when I opened the box I found that t...
J
Ján
trustpilot.com
Sep 30, 2025
Very bad parcel service
Very bad parcel service. They sent a large shipment - a massage table weighing about...
J
Jamie Hinton
trustpilot.com
Sep 30, 2025
Item arrived on time but damaged
Item arrived on time, however it is damaged in transit...
S
Sandeep
trustpilot.com
Sep 30, 2025
BEST QUALITY THANK YOU
Thank you soooo much for th...
E
Ernie Dorland
trustpilot.com
Sep 30, 2025
Great service very quick
...
M
Ms Thayer
trustpilot.com
Sep 30, 2025
cheap dog bath
The product is a dog bath. We have had to weld certain parts and repair where the steel was not solde...
F
Firas Yassine
trustpilot.com
Sep 30, 2025
product arrive on time
product arrive on time, first impression an...
U
Umar
trustpilot.com
Sep 30, 2025
After initial problems it was plane…
After initial problems it was plane sailing very good with the deliv...
T
Terrance Murphy
trustpilot.com
Sep 30, 2025
I’m very happy
...
R
Robert nix
trustpilot.com
Sep 30, 2025
Incomplete address given to courier…
Incomplete address given to cou...
H
Helen Gulec
trustpilot.com
Sep 30, 2025
I'm still waiting for returns…
I'm still waiting for returns...
c
customer
trustpilot.com
Sep 30, 2025
Never received the shipment
Never received the shipment! No reply to my request to...
M
Margaret Cox
trustpilot.com
Sep 30, 2025
I bought high freestanding shelves
I bought high freestanding shelves, they are ve...
J
Janos
trustpilot.com
Sep 30, 2025
Everything was OK
...
R
Rishart Moto
trustpilot.com
Sep 30, 2025
Zero service company
If something is wrong with your order you have to submit this with their online (web-based) form. You get no conformation of your complained and it is...
M
Maureen
trustpilot.com
Sep 30, 2025
Easy website to navigate
Easy website to navigate, good price...
I
Ivans Bogdanovs
trustpilot.com
Sep 30, 2025
All good with fast service
...
C
CR
trustpilot.com
Sep 30, 2025
Hand Stick Blender 500W
Ordered hand stick blender and the control switch malfunctioned so we had to power off the main switch to stop the device from operating. Req...
B
Bahroz Qadir
trustpilot.com
Sep 30, 2025
It is a great item and a quick delivery
It is a great item...
A
Anh Truong
trustpilot.com
Sep 30, 2025
Good as describe
...
Conclusion
Customer feedback for Expondo shows a mix of clear positives and notable concerns. Positive comments frequently cite quick delivery, useful tracking updates and satisfactory product performance for items like incubators and shelving. Critical reports centre on damaged shipments, items arriving ill‑fitting or cheaply finished, and slow or missing responses from customer service, including delays with returns paperwork. Before purchasing, check delivery terms for heavy or fragile items, confirm available support and verify the returns and warranty process to reduce risk.