Reviews Analysed
87
We Collect & Analyse Reviews
I Need A Mobile
Experiences & Reviews
I Need A Mobile is an online UK-based service that buys and sells used mobile phones. The platform typically provides instant quotes, prepaid postage labels and pays sellers once devices are inspected and accepted. Consumers searching reviews usually want clarity on payment timing, valuation changes and the condition checks that affect offers.
Overview & Key Metrics
Positive Sentiment
15%
Latest Review
11d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Customers describe both fast, helpful processing and repeated cases of delayed payments or unexplained offer changes that affect trust in service.
Share
Mixed
21%
💰
Value for money
Several sellers received advertised offers, but many report reduced valuations on receipt or low‑ball revisions that lowered perceived value.
Share
Weak
10%
⚡
User experience
Some users find the site and sell process straightforward; others report payment delays, revised offers and difficulty contacting support.
Share
Mixed
14%
🔧
Product quality
Buyers report receiving devices described as 'pristine', while some sellers say phones were marked as damaged or returned in worse condition.
Share
Mixed
9%
📞
Communication
Reports show prompt, helpful replies for some customers, but a larger share recount missed callbacks, slow or no responses and repeated chasing.
Share
Weak
21%
⭐
Overall experience
Overall experiences vary: many completed transactions smoothly with quick payment; a notable minority report reduced offers, delays and unresolved returns.
Share
Mixed
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 87 verified reviews (June 2021 – October 2025).
Best offer; easy process; fast payment.
"Best offer; good communication at each stage (receipt, examination, quote approv..."
RACH
External Source
Feb 19, 2025
Featured for: Positive: clear process, prompt payment
Revised offer, based on damage that was not present when I sent it
"I was offered £100 for my Samsung Galaxy S10, which was in excellent condition, due to always being kept in a wallet case with a screen protector. The..."
ally gau
External Source
May 05, 2024
Featured for: Negative: revised offer, damaged return
No payment for phone sent to them
"Sent them my phone, payment was supposed to be within 24 hours. I'm 6 WEEKS l..."
Barbel Lucas
External Source
Sep 28, 2025
Featured for: Negative: no payment, long delay
All went to plan
"All went to plan, honest and reliable. Would use again A* Ordered "prist..."
Nathan Sharpe
External Source
Mar 18, 2025
Featured for: Positive: smooth, reliable transaction
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 87 reviews
All Customer Reviews
Sources: Collected.reviews (67) · External Source (20) · Quotes shortened · As of: October 2025
D
Dean
External Source
Sep 30, 2025
Unimpressed
So far, I’ll say no more than ‘does anyone have the contact details for Lancs Trading Standards?’ Been on ‘live chat’ twice now, both experiences tota...
B
Barbel Lucas
External Source
Sep 28, 2025
No payment for phone sent to them
Sent them my phone, payment was supposed to be within 24 hours. I'm 6 WEEKS l...
S
Steven
External Source
Sep 03, 2025
Scam artist
Complete con artist..sent phone received email saying due to covid..ther...
V
Vendon
External Source
Aug 30, 2025
Yes i love 💕 hope you will be happy to…
Yes i love 💕 hope you...
A
Arkin Hamidin
External Source
May 28, 2025
Fast and brilliant service
Fast and brilliant service, Saks...
M
Marcus
External Source
Apr 04, 2025
Very responsive and helpful
Very responsive and helpful, pa...
N
Nathan Sharpe
External Source
Mar 18, 2025
All went to plan
All went to plan, honest and reliable. Would use again A* Ordered "prist...
R
RACH
External Source
Feb 19, 2025
Best offer; easy process; fast payment.
Best offer; good communication at each stage (receipt, examination, quote approv...
A
Andy
External Source
Feb 18, 2025
Very quick service didn’t try and bump…
Very quick service didn’t try and bump you on price...
S
Stephen Cotterell
External Source
Feb 02, 2025
I felt cheated when I received a lower…
I felt cheated when I received a lower offer after sending off my iPhone SE. They claimed that the screen was scratched but I took multiple photos of...
G
GA
External Source
Dec 03, 2024
Could do better
The received my iPhone and agreed to pay the price they quoted, but haven't. I have emailed 3 times now and been told they will manually put it throug...
M
Michael Covey
External Source
Nov 27, 2024
We were very impressed.
We were very impressed both by the speed of the response when we sent our old phones in, and their honesty in contacting us immediately to ask about t...
J
Julee S
External Source
Nov 05, 2024
I sold an Iphone 8 plus and the offer…
I sold an Iphone 8 plus and the offer was £69. On receipt I was offered £60 as this was locked to O2. This I acceptable as it was fair. I had to email...
T
Tyler Powell
External Source
Oct 21, 2024
The site was easy to use
The site was easy to use. Happy with my phone works brilliantly. Thanks for b...
R
Richard Beare
External Source
Oct 13, 2024
WARNING!!!
WARNING!!! Do not use this company if you’re wanting to sell your mobile! I had an iPhone XR 128MB in excellent condition. They offered me £116 but wh...
M
Marc Evans
External Source
Oct 11, 2024
Great experience
Offered me a price, sent me a postage label, I posted, they checked over the phones and came back to me with a couple of issues tha...
M
Millie Rowley
External Source
Oct 09, 2024
I have received a briliant phone very…
I have received a briliant phone very prompt would recommend and def use again if i had too....
I
Isaac Lau
External Source
Jun 19, 2024
They will revise the offer and lowball you
I sent off an iPhone XR, where they revised my offer. I rejected it and I have never heard back since....
R
Richard
External Source
Jun 17, 2024
I have been waiting over a month for…
I have been waiting over a month for payment of my phone. After chasing several times on email (no direct...
a
ally gau
External Source
May 05, 2024
Revised offer, based on damage that was not present when I sent it
I was offered £100 for my Samsung Galaxy S10, which was in excellent condition, due to always being kept in a wallet case with a screen protector. The...
Conclusion
Reviews show a mix of experiences with I Need A Mobile. Many sellers report fast processing, straightforward site flow and quick payment when offers are honoured. However, a clear pattern of complaints concerns revised valuations after inspection, delayed or missing payments and difficulties reaching support. If you plan to sell, document device condition with time‑stamped photos, keep postage tracking and retain all correspondence before accepting revised offers. Where possible, chase payment promptly and escalate if a promised return or refund does not arrive.