Reviews swing between strong product praise and recurring post-sale issues. Many owners like the Halo cordless vacuum for suction, convenience, and bags that last. Numerous customers describe late or missing deliveries, support messages that go unanswered, and refunds that arrive slowly or not at all. A smaller group reports quick replacements and helpful after-sales support.
Examples from available reviews (Nov 2021 – Feb 2026).
Vacuum not arrived and numerous contact attempts unanswered.
“I have sent 20 emails not one has been answered”
Order took over six weeks with poor communication before eventual delivery.
“Quick enough to take my money.”
Reviewer finds it the best cordless vacuum despite being heavy.
“This is THE BEST vacuum I have ever owned”
Bought three vacuums; swift free replacement demonstrated excellent service.
“ABSOLUTELY FANTASTIC CUSTOMER SERVICE”
Many reviews describe customer support going quiet after purchase. People mention long waits for replacement parts, missing extras, and refunds that take a long time. A smaller set of customers reports fast replacements and acceptable fixes.
Some customers say value drops when paid orders do not arrive and refunds do not follow. Several reviewers also point to high ongoing costs for replacement batteries and parts. Others feel the vacuum works well enough to justify the price.
Many owners describe strong cleaning results and easy use on hard floors. Some say the unit feels heavy or top-heavy and struggles more on rugs. A few isolated reviews mention floor damage.
Reviewers often praise suction, long-lasting bags, and newer touches such as cleaning lights. At the same time, some report broken brush clips, cracked casings, and batteries that degrade quickly. Several accounts also flag ongoing difficulty getting spare parts.
Poor communication comes up repeatedly: emails not answered, long phone waits, and limited courier updates. Fewer customers report quick, helpful replies from named staff. Reviewers also call out missing stock updates for replacement parts.
Overall ratings split between satisfaction with the product and frustration with after-sales help. Positive comments focus on performance and the occasional standout service exchange. Negative ones focus on delivery problems, money not returned, and slow resolutions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I bought this device Cordless Vacuum Cleaner with DuoClean Technology, Bagged, with Charging Dock, 2 Lithium-ion Batteries, Crevice Tool, Dusting Brush, Pet Hair Tool, 2.2Ah Battery based on the reviews and ads, and was not mistaken. The reviews were right: it's a great vacuum cleaner, removes dust and dirt from carpets, upholstery and floors. It has a long life of the charge of the battery as it can clean as much as 4 rooms at one charge. It comes with a flexible cord that is perfect for cleaning corners and other hard-to-reach places. I use it daily and I am more than satisfied!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Halo Capsule designs and sells Halo-branded cordless stick vacuums. The range includes capsule dust-collection models, plus replacement bags, batteries, and brush heads. Products ship through an online store using courier delivery. The company also runs support channels for parts, repairs, and after-sales questions.