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We Collect & Analyse Reviews

Halo Capsule
Experiences & Reviews

Halo Capsule is a consumer appliance brand selling cordless stick and handheld vacuum cleaners and related accessories, primarily through its own website and partner retailers. The brand is known for bagged cordless designs and a range of replaceable heads and batteries. Consumers researching Halo Capsule often look for product performance, spare-part availability, warranty support and delivery/returns policies.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 48%
Latest Review 13d
Overall Rating
3.0

Our Analysis

🎯

Service quality

Many reviewers report quick, helpful after-sales responses and fast replacements, while a substantial group cite missed collections, delayed refunds and spare-part shortages.

Share
18%
Mixed
💰

Value for money

A minority mention good offer pricing, but more reviewers complain about unexpected repair costs, expensive replacement batteries and feeling the product is poor value.

Share
6%
Weak
⚡

User experience

Users praise cleaning performance, bags and usable battery life, but others report heaviness, poor glide on some rugs and recurring faults that harm everyday use.

Share
18%
Mixed
🔧

Product quality

Several reviewers describe strong suction, useful heads and reliable bags; a near-equal number report failures (brush, switch, batteries) or damage to floors.

Share
18%
Mixed
📞

Communication

Some customers describe prompt, clear responses and fast dispatch; others report unanswered emails/phone calls, incorrect courier labels and unclear stock messages.

Share
16%
Mixed
⭐

Overall experience

Overall impressions are split: many long-term or recent buyers are very satisfied, while a similar number report unresolved faults, delivery or refund problems.

Share
25%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Martyn Tamplin
trustpilot.com Sep 30, 2025

It's a very good vacuum but there's one…

It's a very good vacuum but there's one problem spares availabilty. We have had the cleaner refurbished once due to a faulty on/off switch.This has no...

M
Mrs douglas
trustpilot.com Sep 30, 2025

Customer Care

I ordered hoover bags for my halo Hoover after three phone calls and an attempt to find out where these hoover bags were. I was told they were on thei...

D
Doreen
trustpilot.com Sep 30, 2025

Don't hold your breath for deliveryI would like to write a nice review

I would like to write a nice review, but as it hasn't been delivered yet I can't. I ordered and paid for mine on 27th August. I received a confirmatio...

M
Melanie Upton
trustpilot.com Sep 30, 2025

This is THE BEST vacuum I have ever…

This is THE BEST vacuum I have ever owned, I love it, far outshines all other cordless models which spit out all the bits after a while, this picks up...

L
Lisa Abbs
trustpilot.com Sep 30, 2025

Battery life is not good I have two off…

Battery life is not good I have two off these one upstairs and one down the one down I hax...

A
Anne Burton
trustpilot.com Sep 30, 2025

Avoid at all cost

Bought a halo vac used it on my laminate floor took some of it of was not happy so phoned them up to get a refund and told them about what had happe...

L
Lisa Tirebuck
trustpilot.com Sep 30, 2025

I bought my capsule less than a year…

I bought my capsule less than a year ago. Since then I’ve had a new battery, a new charger and a new brush head. Basically the whole item except for t...

D
David Gill-Collis
trustpilot.com Sep 30, 2025

Not great customer service experience.

Almost 4 weeks ago the brush on my Halo vacuum broke. I contacted Customer Services as it is under warranty and they arranged to send a replacement. U...

R
Ray Coxon
trustpilot.com Sep 30, 2025

Very bad customer service

Returned vac. Could not contact company...

S
Susan
trustpilot.com Sep 30, 2025

FANTASTIC CUSTOMER SERVICE. Have bought 3 Halo vacs ( extended…

Have bought 3 Halo vacs ( extended family) - excellent cleaner and so easy to use. Had a problem with the brush not turning o...

C
Chris Edwards
trustpilot.com Sep 30, 2025

Do not buy. Useless, incompetent and will not action a collection or refund

I ordered this for my elderly mother. It is too heavy, unsuitable and I am on my 4th email, 4th call, I have been escalated twice, still nothing. My m...

T
T Baker
trustpilot.com Sep 30, 2025

Best vacuum we’ve had.

We’ve had the capsule x premium bundle (with2 batteries) for a couple of months now. We’ve previously owned a couple of (useless) dysons, various batt...

J
JANE MACKENZIE
trustpilot.com Sep 30, 2025

Fantastic

Fantastic! Much better than Dyson, I had two of them before I purchased the Halo, and the customer service is second to none. I had a problem with the...

K
Karen Maria Morris
trustpilot.com Sep 30, 2025

I’m very happy with my second purchase…

I’m very happy with my second purchase of Halo with a...

B
Barbara Efde
trustpilot.com Sep 30, 2025

What a brilliant service…

I placed my order at 1.30 Tuesday lunch time and received it by 9.30 Wednesday mo...

W
Wendy Falconer
trustpilot.com Sep 30, 2025

I wish I’d read the reviews on here…

I wish I’d read the reviews on here before buying as I would never have bought the halo vacuum. It’s too top heavy and doesn’t glide as well as my old...

B
Bill
trustpilot.com Sep 30, 2025

Prompt and helpful response that…

Prompt and helpful response that r...

P
Penny
trustpilot.com Sep 30, 2025

The after sales service is exceptional

The after sales service is exceptional. We had a problem with our halo head and sought advice on how to rectify it. The response(s) we received were e...

J
JW
trustpilot.com Sep 30, 2025

Disappointed second customer

Having bought a halo capsule last year and being pleased with it I ordered 2. New Rose Gold Editions in February, I knew they were not in stock until...

E
Elizabeth Atkinson
trustpilot.com Sep 30, 2025

Long-term happy customer

I’ve had a Halo Capsule since 2020. Not only is it a great vacuum cleaner, but the customer service - most recently from Craig - is second to none. Pr...

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Conclusion

Reviews for Halo Capsule show a clear split: many buyers praise cleaning performance, useful accessory heads and instances of rapid, helpful after-sales support. At the same time, recurring issues appear in multiple reviews: battery degradation, broken brush or switch failures, delays in deliveries and difficulty obtaining spare parts or refunds. For prospective buyers, check the brand’s current warranty terms, spare-part availability and return/collection policy before purchase, and note comments about weight if the device is for an elderly user. If you prioritise fast replacement parts and reliable returns, consider contacting support pre-purchase to confirm procedures and stock.