Reviews Analysed
21
We Collect & Analyse Reviews
Tiqets
Experiences & Reviews
Tiqets is an online ticketing platform and mobile app that sells tickets for museums, attractions, tours and experiences worldwide. The service focuses on digital ticket delivery (QR/mobile), timed entry and skip‑the‑line options, and provides customer support for bookings and refunds. Consumers typically consult Tiqets for pre-booking access to popular cultural sites and transport reservations.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
15d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers praise guides, transfers and on‑site processes as helpful and efficient; a small number report denied entry or missed group issues.
Share
Strong
17%
💰
Value for money
Several users report good rates or savings and helpful suggestions; others note limited inclusions on passes or missing advertised benefits.
Share
Strong
10%
⚡
User experience
Users commonly describe the website and app as easy to use, clear and fast, with straightforward booking, QR access and helpful prompts.
Share
Strong
29%
🔧
Product quality
Feedback on specific products is mixed: audio guides and organised tours receive praise, while some attraction passes lack expected features.
Share
Mixed
5%
📞
Communication
Customer support reports are mixed: some customers received quick refunds and clear guidance, others describe templated replies and unclear venue details.
Share
Mixed
14%
⭐
Overall experience
Overall impressions are mainly positive for booking convenience and faster entry, though isolated incidents caused significant frustration and financial loss.
Share
Strong
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Great Experience Using Tiqets
"I recently used Tiqets to book tickets for an amusement park, and I must say that my experience was truly remarkable. The website allowed me to easily browse through a variety of attractions and museums from around the world, select the ones I wanted to visit, and instantly purchase tickets without having to wait in long lines. One of the strengths of Tiqets is its user-friendly interface which made navigating the site an easy task. I also appreciated that they offered both popular attractions as well as lesser-known places so there were many options for various interests. Another thing that stood out was their excellent customer service. When I had some trouble using one of my vouchers, their support team responded quickly and provided clear instructions on how to resolve the problem. Overall, booking with Tiqets was a hassle-free experience that saved me time and money. Because it helped make my trip more enjoyable by removing any obstacles in getting access into different tourist destinations promptly."
Edgardo Adams
Collected.reviews
Mar 23, 2022
Featured for: Positive UX, support and value
deception
"Unfortunately, I didn't have a good experience with Tiqets when visiting the Eiffel Tower. I arrived 15 minutes late at the agree..."
Carlos Teixeira
Trustpilot
Sep 30, 2025
Featured for: Negative service; lost €200
Disappointing Customer Service & Website
"We recently attempted to book an excursion to Cova de S’Aigua, when there were no guided tour tickets available the website offered a queue jump ticke..."
Daniel
Trustpilot
Sep 30, 2025
Featured for: Negative UX and templated replies
Fantastic customer service
"We used Tiqets.com to purchase tickets to Blenheim Palace. About an hour later, my husband suddenly fell ill and had to go to hospital. We couldn't us..."
Jacqueline Warden
Trustpilot
Sep 30, 2025
Featured for: Positive customer-service refund example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Lorraine Toscano
trustpilot.com
Sep 30, 2025
Very easy to navigate and purchase…
Very easy to navigate and purchase tickets...
V
Victoria
trustpilot.com
Sep 30, 2025
Our flight arrived late but booking was…
Our flight arrived late but booking was honored and we arrived safely and in a timely man...
D
Dragos Nicolau
trustpilot.com
Sep 30, 2025
I don t see anywere mention that i will…
I don t see anywere mention that i will get a free ticket if w...
D
David Kashper
trustpilot.com
Sep 30, 2025
Purchase was easy
Purchase was easy, fast. Si...
B
Beth
trustpilot.com
Sep 30, 2025
St Peter’s Basilica
Sam was our tour guide for St Peter’s Basilica and he made the tour! H...
C
Carlos Teixeira
trustpilot.com
Sep 30, 2025
deception
Unfortunately, I didn't have a good experience with Tiqets when visiting the Eiffel Tower. I arrived 15 minutes late at the agree...
J
Julia Booth
trustpilot.com
Sep 30, 2025
We very much enjoyed our tour guide as…
We very much enjoyed our tour guide as...
C
Chrystelle Biotteau
trustpilot.com
Sep 30, 2025
Booking our tickets on this platform…
Booking our tickets on this platform for our stay in Roma was easy and crucial, I do not believe we would have entered the Vaticano otherwise as the w...
G
Gideon Horton
trustpilot.com
Sep 30, 2025
Easy to use
Easy to use, good rates, makes ti...
L
LST
trustpilot.com
Sep 30, 2025
Lisbon Card is Great but….
Lisbon Card is Great but should include more attracions for free and should be availa...
K
Keith-Ann
trustpilot.com
Sep 30, 2025
Skip the lines
Skip the lines! It was wonderful to book our tour...
A
Anna
trustpilot.com
Sep 30, 2025
To touch the greatness of the past
There was no long wait in line. The audio guide i...
J
Jacqueline Warden
trustpilot.com
Sep 30, 2025
Fantastic customer service
We used Tiqets.com to purchase tickets to Blenheim Palace. About an hour later, my husband suddenly fell ill and had to go to hospital. We couldn't us...
A
Anonymous
trustpilot.com
Sep 30, 2025
Colours were beautiful late afternoon…
Colours were beautiful la...
P
Pamela Nikolakis
trustpilot.com
Sep 30, 2025
The entire process of picking up…
The entire process of picking up tickets, and entering the venue was fast and ef...
A
AC
trustpilot.com
Sep 30, 2025
Easy to use
Easy to book and find the tickets/QR code in the app. Also...
M
MEI LENG WONG
trustpilot.com
Sep 30, 2025
Online booking
Online booking, redemption n mon...
D
Daniel
trustpilot.com
Sep 30, 2025
Disappointing Customer Service & Website
We recently attempted to book an excursion to Cova de S’Aigua, when there were no guided tour tickets available the website offered a queue jump ticke...
S
Summer
trustpilot.com
Sep 30, 2025
Really easy to use and quite…
Really easy to use and quite straightf...
S
Stephen Leggett
trustpilot.com
Sep 30, 2025
I found it very useful and helpful and…
I found it very useful and helpful and saved me money. Easy to us...
Conclusion
Reviewers most often highlight Tiqets' easy booking flow, clear app and the advantage of skip‑the‑line access. Multiple accounts praise helpful guides and prompt refunds in customer‑service cases. However, some customers report misleading venue listings, templated responses and at least one incident of denied group entry resulting in a large loss. Consumers should double‑check meeting points, ticket fine print (including special offers) and cancellation or refund policies before booking.