Many customers describe quick, straightforward booking on Tiqets’ website and app, and they praise venue visits and knowledgeable guides. A tight cluster of complaints points to refunds being refused, strict rescheduling rules, and incorrect or invalid tickets that blocked entry. Communication gets mixed reviews: helpful for visit details, but described as misleading or templated when problems arise. Overall feedback splits between smooth bookings and repeated service breakdowns.
Examples from available reviews (Mar 2022 – Mar 2026).
App made booking and finding QR codes easy with helpful info.
“Easy to book and find the tickets/QR code in the app.”
Guide was informative and horses were well looked after.
“Our guide was very informative and passionate about the horses and school.”
Received ticket for wrong date; support refused to fix, risking denied entry.
“the official ticket they issued was for 17 May 2026 — a completely different date.”
Aquarium closed due to fire; Tiqets refused refund for unusable tickets.
“this company being willing to honor a refund”
A large share of negative reviews describes refused refunds, no option to reschedule, and booking errors that never got fixed. Several reviewers say customer service did not correct wrong tickets or retrieve lost bookings. A smaller group mentions fast or compassionate help in a few isolated cases.
Several reviewers say they found competitive pricing, discounts, and money-saving tips on the platform. Others point to what they see as overcharging for certain attractions or added fees on specific bookings. Feedback includes both positive and negative views.
Positive reviews repeatedly mention easy booking, clear checkout steps, and an app that keeps QR codes and meeting details in one place. Many customers say they saved time at venues, including shorter queues and quick entry. Complaints about usability appear far less often than these positive notes.
Several reviewers report serious ticket issues: wrong dates, missing QR codes, and tickets that were already used or invalid and rejected at the venue. In multiple cases, these failures led directly to denied entry or lost bookings. A small number of reviews also mentions getting access to certain attractions that were otherwise hard to find.
Some reviewers highlight clear notes on opening hours and timely updates. Others repeatedly report misleading listings, currency display mistakes, refusal to provide invoices, and templated or unresponsive replies. Feedback shows both useful and frustrating communication.
Reviews are sharply split between many five-star accounts of smooth digital booking and strong tours, and many one-star accounts describing unresolved service problems. The difference mainly comes down to whether the booking went through without ticket issues or customer-service trouble. No single overall mood stands out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Received ticket for wrong date; support refused to fix, risking denied entry.
“the official ticket they issued was for 17 May 2026 — a completely different date.”
Service and updates provided were excellent.
“Excellent service and updates”
App was convenient for storing tickets.
“So convenient to have the tickets.”
Guide was informative and horses were well looked after.
“Our guide was very informative and passionate about the horses and school.”
Maureen was a wonderful and knowledgeable guide.
“Maureen was wonderful and knowledgeable”
Easy website, competitive prices and helpful reminders; discount codes offered.
“Their prices were the best and they send reminders before events are due to start.”
Process was very easy and well explained.
“Very easy and well explained.”
Reviewer described the experience as excellent.
“Excellent .”
Family faced force majeure; support hasn't provided reschedule or credit yet.
“I am facing a serious Force Majeure situation.”
Reviewer warns not to book through this company; book direct instead.
“Do not book with this company.”
Embedded ticket widget caused wrong purchase; support was unhelpful and dismissive.
“I inadvertently purchased tickets to the Pantheon in Paris.”
Provided good advisory information about visiting hours.
“Good advisory for hours visiting”
Staff were friendly and helpful; private cube experience was enjoyed.
“The staff was friendly and helpful”
Tickets were easy to buy; Alhambra tickets only available via Tiqet.
“Entry tickets for Alhambra were Only available at tiqet.”
Guide was knowledgeable and made the visit enjoyable despite technical issues.
“Tour guide at the Gallery Borghese is very knowledgeable enthusiastic helpful and very creative too”
Everything worked and reviewer gives an enthusiastic recommendation.
“Everything worked!”
Easy to book desired tickets without browsing many options.
“Very easy to book tickets for the thing I wanted to do rather than trawling through lots of other activities.”
Tickets cancelled by agency; support was slow and unhelpful resolving issue.
“My experience with Tiqets is very bad.”
App was easy to use and helped find meeting spots in Rome.
“App is so easy to use.”
Company claimed tickets were reschedulable, but they were not.
“They said the Colosseum tickets were reschedulable.”
Tickets not received initially; support promised refund then reversed decision.
“I did not receive them so I tried to call and no response.”
Reviewer calls service the worst and tickets arrived late causing loss.
“The worse services ever...The cover 215,00 € for nothing”
Aquarium closed due to fire; Tiqets refused refund for unusable tickets.
“this company being willing to honor a refund”
Guided tour not delivered due to delay; Tiqets refused a refund.
“Because of a delay, the guide could not validate our entry”
Reviewer says Tiqets overcharged significantly for Colosseum tickets.
“they charged us 56 eruo for 2 tickets to collouism”
Venue refused tickets and Tiqets customer service was unresponsive.
“Tickets to visit Vesuvio national park were not accepted by the venue.”
Tickets were invalid without QR code and venue staff saw this often.
“the tickets were invalid — there was no QR code.”
Currency display caused confusion; prices were charged in USD not CAD.
“Wrong — it’s USD.”
Website was easy to navigate and purchase tickets online.
“Very easy to navigate and purchase tickets online.”
Booking was honoured despite late flight; staff assisted with luggage.
“Lots of help with luggage and assistance with our slight mobility issues.”
Reviewer saw no mention of birthday free ticket when purchasing.
“I don t see anywere mention that i will get a free ticket”
Purchase was easy and the site was clear and convenient.
“Purchase was easy, fast.”
Tour guide Sam was informative and entertaining; reviewer would return.
“He was very informative and entertaining”
Missed meeting due to traffic; guide denied entry and reviewer lost €200.
“the guide wouldn't let me join the next group”
Reviewer enjoyed the tour guide and the visit.
“We very much enjoyed our tour guide as she took us through this amazing place.”
Booking was easy and avoided long Vatican queues, guide was excellent.
“Booking our tickets on this platform for our stay in Roma was easy and crucial,”
App was easy to use with good rates and simple ordering.
“Easy to use, good rates, makes ticket ordering simple and friendly”
Reviewer wants Lisbon Card to include more attractions and longer durations.
“Lisbon Card is Great but should include more attracions for free”
Booking allowed skipping lines and choosing convenient time slots.
“Skip the lines!”
No long queues, good audio guide and well organised visit.
“The audio guide is very good.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tiqets runs an online ticketing platform for museums, tours, shows, and attractions in major cities worldwide. It sells digital tickets and city passes delivered by mobile app or email, often with QR-code entry. Customers can book timed-entry slots, guided tours, and skip-the-line access through the platform. The service supports instant online purchase and mobile redemption for travel and leisure activities.