Reviews Analysed
20
We Collect & Analyse Reviews
Picniq
Experiences & Reviews
Picniq is an online ticketing platform that lists discounted attraction tickets and family day‑out offers. The service facilitates digital delivery of event and attraction tickets and provides customer support channels for booking changes and refunds. Consumers researching Picniq typically compare its offers and booking terms with official vendor options.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
14d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Reviewers commonly report prompt, helpful staff and quick problem resolution, with one notable complaint about a refund amount.
Share
Strong
15%
💰
Value for money
Many reviewers highlight clear savings versus gate or official prices, often citing specific pound/euro amounts and discount offers.
Share
Strong
18%
⚡
User experience
Users describe straightforward site navigation, fast ticket delivery and easy ticket linking, though some note checkout limitations.
Share
Strong
25%
🔧
Product quality
Comments focus on ticket types and terms: several praise open‑ended tickets, while one notes losing a vendor 'return' benefit.
Share
Mixed
6%
📞
Communication
Multiple reviewers mention responsive support channels (including WhatsApp and named agents); one report flags unclear refund wording online.
Share
Strong
10%
⭐
Overall experience
Most reviews describe positive days out, repeat bookings and recommendations; a minority cite serious refund or third‑party service issues.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
10/10 Service
"Absolutely incredible service from Picniq, especially Andy. We booked 2 attractions and right from the actual deal, making the booking, receiving the..."
Philippa van Wyk
Trustpilot
Sep 30, 2025
Featured for: Responsive support; rebooking resolved quickly
had bought Disneyland tickets with a…
"had bought Disneyland tickets with a picniq for 911 euros, for health reasons I cancelled 2 weeks..."
qaisar iqbal
Trustpilot
Sep 30, 2025
Featured for: Refund discrepancy; explicit complaint
Picniq for the win!
"Super easy site to use. Saved us 10-15£ on tickets for a family of 4 (2 adults, 2 kids) to silverstone museum. You lose out on a ‘free’ return visit (..."
Luke Butler
Trustpilot
Sep 30, 2025
Featured for: Savings and flexible, open-ended tickets
Great concept
"Fantastic communication. Love how there’s the option of communicating through What’sApp. Saved..."
Michael Horton
Trustpilot
Sep 30, 2025
Featured for: Clear communication; WhatsApp support
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
C
Chantelle
trustpilot.com
Sep 30, 2025
Fantastic site, great range of days out
Fantastic site with a great range of offers . The checkout and selection process...
D
David Holmes
trustpilot.com
Sep 30, 2025
full fibre installation
Sky engineers who came to installed new equipment for full fibre broadband they were efficient...
K
Katie H
trustpilot.com
Sep 30, 2025
Decent discounted tickets and fast
Decent discounted tickets and fast, efficient service. We went to Sealife London in the morning and on the London Eye in the afternoon. Had a bit too...
J
Joana Guita Pinto
trustpilot.com
Sep 30, 2025
A good options for family travellers
A good options for...
C
Catherine
trustpilot.com
Sep 30, 2025
Legit website
Ay first i thought the sore was a scam. But its not, you...
S
Sammi Xue
trustpilot.com
Sep 30, 2025
Bought London eye tickets for family…
Bought London eye tickets for family from picniq at a gr...
L
Luke Butler
trustpilot.com
Sep 30, 2025
Picniq for the win!
Super easy site to use. Saved us 10-15£ on tickets for a family of 4 (2 adults, 2 kids) to silverstone museum. You lose out on a ‘free’ return visit (...
P
Philippa van Wyk
trustpilot.com
Sep 30, 2025
10/10 Service
Absolutely incredible service from Picniq, especially Andy. We booked 2 attractions and right from the actual deal, making the booking, receiving the...
N
Nicole
trustpilot.com
Sep 30, 2025
Great service
Easy to order tickets or search what you ar...
m
mark
trustpilot.com
Sep 30, 2025
Had to cancel my tickets
Had to cancel my tickets a couple of years ago couldn’t have been simpler all money back no hassle, ha...
a
anon
trustpilot.com
Sep 30, 2025
Prompt service at all times and…
Prompt service at all times and reasonable pr...
B
Ben Cassell
trustpilot.com
Sep 30, 2025
Very good
Very good! Was quoted £160 on the gate prices at Warwick Castle,...
q
qaisar iqbal
trustpilot.com
Sep 30, 2025
had bought Disneyland tickets with a…
had bought Disneyland tickets with a picniq for 911 euros, for health reasons I cancelled 2 weeks...
H
Helen Naing
trustpilot.com
Sep 30, 2025
10/10
Booked first time with Picniq for Disneyland Paris for 3 days 2 parks tickets as the tickets are cheaper than other sites. Tickets were available quic...
M
Michael Horton
trustpilot.com
Sep 30, 2025
Great concept
Fantastic communication. Love how there’s the option of communicating through What’sApp. Saved...
S
Susan Spendlove
trustpilot.com
Sep 30, 2025
Mark very nice guy as wanting to cancel…
Mark very nice guy as wanting to cancel my subscription this morning. I was worried that this...
B
Barry Hamilton
trustpilot.com
Sep 30, 2025
This young lady was very helpful and patient thank you so much it went like clockwork
Well trained staff and not too long...
S
Sandro Coimbra
trustpilot.com
Sep 30, 2025
Quick and cheap tickets for family of 4
After several weeks searching for the cheapest tickets for the London Eye, I found the Picnik website the day before the visit, where it was possible...
M
Megan Chaplin
trustpilot.com
Sep 30, 2025
Ella’s Har parlour turnham green
Me and my mum went to Ella’s Hair Parlour for a balayage and left with bright ginger hair… definitely not what we asked for. We paid over £300 for the...
V
Vygandas B
trustpilot.com
Sep 30, 2025
Highly recommended for family
London eye - Twice cheaper that from offic...
Conclusion
Across these reviews Picniq is most frequently discussed for saving money on attraction tickets and for providing a straightforward online booking process. Reviewers commonly note prompt ticket delivery, easy ticket linking and helpful staff who can rebook or refund when needed. Specific examples include reported savings (for example £99 versus £160) and named staff handling rebooking. There is a small but important cluster of complaints about refund amounts and one unrelated negative vendor experience; prospective buyers should check cancellation and refund terms before purchase. Overall, reviewers report repeat use and recommend checking ticket terms and support channels (including messaging options) when booking.